“My doorbell wiring charge seems to be 19v and installing this ring doorbell caused some issues around the door bell ringing randomly. And there was a burning smell. Do I need to get a resistor for this model?”
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Should I log a support ticket with Ring?
Sorry, there was a problem. Please try again later.Hello Resistor, Happy to help. The Ring Video Doorbell (2020 Release) does not require a resistor or diode. When wiring your Ring Doorbell to an existing doorbell, a transformer with a voltage of 8-24 VAC, 40VA max, 50/60Hz is required. Also, when wiring up a Ring Video Doorbell, it's important to use the correct wire gauge(size).18-gauge wire is the ideal gauge to use with Ring Video Doorbells. It provides the proper amount of resistance and is very easy to work with and makes wiring simple. We would love to connect with you today to help ensure your device is set up properly and you are able to take advantage of all the great features your Ring Video Doorbell has to offer. Will you reach out to our support team today? All the best, Antonio from Ring
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