“if the doorbell is hardwired should it have to be charged once a month, installed at the end of November and have charged 5 times now”
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No charge if its hard wired
Sorry, there was a problem. Please try again later.Hello Charging, We understand how vital it is to be able to depend on your Ring Video Doorbell (2020 release) for your peace of mind and home security. It is important to get the most life from your Ring battery, so that it can provide you with around-the-clock coverage. Rest assured, we hear your concerns and are here to help. While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home's environment such as the local weather and the number of activities captured. A hardwired Ring Video Doorbell (2020 release) does not actually use the wired power to run its operations. It relies on the battery for that. The trickle charge the Ring Video Doorbell gets from being hardwired is solely used to charge the battery. If your device experiences an excessive number of events, the battery may drain quicker than it receives a charge. In these instances, it will be necessary to remove the device and fully charge it. Your battery will take around five to 10 hours to fully charge depending on whether the USB cable is plugged into a USB port or into a wall outlet. After charging the device, it should automatically reconnect to your wifi network without you having to complete a new setup. The battery measurement inside your app is updated each time you press the front button on your Ring Video Doorbell (2020 release). Give your device a couple of test rings and the app should update. Please reach out to us today at https://community.ring.com/ for additional tips and support. Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns. We look forward to working with you, Antonio at Ring
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