“How do I get the faceplate off this particular doorbell? And if it hardwired. Why is the battery at 27% in less than 6 months.?”
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Hi Jmf1. Using the screwdriver provided with your Doorbell, you will need to remove the security screw at the bottom of the Doorbell. Once the security screw has been removed, you can pull the faceplate off by gently pulling it from the lower edge. We also have a visual reference on removing the faceplate in our Help Center article here: https://support.ring.com/hc/en-us/articles/360052442051-Installing-your-Video-Doorbell-faceplate. As for the battery level, hardwiring a battery powered Doorbell will provide a trickle charge to help keep the battery topped off between charges. Various factors can still impact how quickly the battery in your Doorbell will drain, which you can read more about here: https://support.ring.com/hc/en-us/articles/4405531384468-How-to-Fix-Unexpected-Battery-Drain-in-Your-Ring-Video-Doorbell-or-Security-Camera. Making some adjustments to the settings may help reduce the battery drain. All the best, Ashley from Ring.
Sorry, there was a problem. Please try again later.You have to recharge it periodically if it is the wireless version. 6 months is pretty good. You have to unscrew the two retention screws on the bottom of the device and then lift the whole device off the mounting plate. You must have the correct screwdriver type as it is a vandal resistant Torx screw. It should have come in the box when you purchased it.
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