A:AnswerHello JodyG,
Great question. Yes, wifi is needed on your mobile device and also in your home for the Ring Video Doorbell to work as intended. You can also add multiple Ring devices to your Ring App at any time. Ring gives a complimentary 30-day trial with each new Ring device. After 30 days, you can choose if you would like to purchase a Ring Protect Plan. A Ring Protect Plan is not necessary to view real-time notifications on your Ring cameras. Without the Ring Protect Plan, you can still use the live view and two-way audio features. You are still able to see who is at your door and answer motion notifications. In order to see past recorded videos from your ring device, you will need the optional Ring Protect Plan, which starts at $3/month per device or $30/year per device. Please see the following link for more information regarding the Ring Protect Plan and the benefits it offers: https://ring.com/protect-plans?undefined.
Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Protect Plan concerns.
Thank you,
Jamila with Ring
A:AnswerYes you definitely need WiFi. But.. ‘Ring’ will be on a different configuration than the rest of the products in your home. you also have to make sure your router is configured correctly. Your provider can do this remotely. ( you can do this) if you have several WiFi products in your home, Contact your WiFi provider ..Also. Be considerate of where you place ring. Visibility is limited.
A:AnswerI have one for front and side door and wireless. Very simple. Even being out of state you are notified. The battery should last 6 months then you just remove and charge with usb. I also bought the chime pro in case my internet doesn’t work.
A:AnswerHello Tommy,
Great question. The Ring Video Doorbell can only be connected to an AC transformer. DC is not supported. The Ring Doorbell can directly to a low voltage 8-24V AC transformer.
Please see our help center article for more information: https://support.ring.com/hc/en-us/articles/205180710-How-to-Connect-Your-Ring-Video-Doorbell-Directly-to-a-Low-Voltage-Transformer-Without-a-Pre-existing-Doorbell-. Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/. Thank you, Jamila at Ring.
A:AnswerHello,
Great question. Once you've set up a device in your Ring app, you'll be the sole account owner. As the account owner, you have control over all of the settings on your Ring devices. If you want to use multiple electronic devices (tablet, another phone, etc.) to control your Ring devices, download the Ring app onto the additional devices and use the same login and password you use to log into the Ring app.
Please see our help center article for more information:https://support.ring.com/hc/en-us/articles/211018223-Allowing-Access-to-Shared-Users-and-Controlling-Ring-Devices-with-Multiple-Electronic-Devices. Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/. Thank you, Jamila at Ring.
A:AnswerHello,
Great question. The Ring Video Doorbell is a battery powered doorbell but can also be hardwired. The Ring Video Doorbell (2020 release) is the next generation of the original Ring Video Doorbell. In addition to new video features such as Near Zone functionality, the 2020 release Video Doorbell boasts 1080p video, improved night vision, improved audio quality and near motion zone detection. Please see our help center article for more information: https://support.ring.com/hc/en-us/articles/360041190711-Ring-Video-Doorbell-2020-release-Information.
If you have any additional questions, please feel free to reach out through our Ring Community forum on Ring.com (http://ring.com/): https://community.ring.com/.
Thank you, Jamila at Ring.
A:AnswerHello,
Great question. The Ring Video Doorbell does not work with my IQ Panel 2Plus. Please see our help center article for more information: https://support.ring.com/hc/en-us/articles/360026250452-Works-With-Ring-Compatible-Devices. Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/. Thank you, Jamila at Ring.
A:AnswerHello Lean1,
Great question. Yes, the Ring Video Doorbell 2020 is wireless. The Ring Video Doorbell (2020 release) is the next generation of the original Ring Video Doorbell. In addition to new video features such as Near Zone functionality, the 2020 release Video Doorbell boasts 1080p video, improved night vision, improved audio quality and near motion zone detection. Please see our help center article for more information: https://support.ring.com/hc/en-us/articles/360041190711-Ring-Video-Doorbell-2020-release-Information. If you have any additional questions, please feel free to reach out through our Ring Community forum on Ring.com (http://ring.com/): https://community.ring.com/. Thank you, Jamila at Ring.
A:AnswerHello Anona,
Great question. The Ring Video Doorbell 2020 comes with the following:
Ring Video Doorbell (2020 Release)
Micro USB Charging Cable
Mounting Bracket
Installation Tools and Hardware
User Manual
Security Sticker
Please see our help center article for more information: https://support.ring.com/hc/en-us/articles/360041190711-Ring-Video-Doorbell-2020-release-Information. If you have any additional questions, please feel free to reach out through our Ring Community forum on Ring.com (http://ring.com/): https://community.ring.com/. Thank you, Jamila at Ring.
