“Why is my video horrible, it shows a good picture until something moves through the frame it looks like a ghost unrecognizable and everything is on a delay if I tap for a live view it takes forever to load and it connects its not live video. Waste of$$$”
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Really slow Wi-Fi maybe?
Sorry, there was a problem. Please try again later.Hi Cheef. Thank you for reaching out. If you're getting heavy pixellation, this is usually due to slow wifi speeds. Be sure that you've turned off your cellular data on your mobile device and are connected to the same wifi as your Ring device, and complete a wifi speed test: Open the Ring app on your smart phone or tablet. Tap the three lines on the top left of the dashboard. Tap "Devices." Select your device. Tap "Device Health." Under Tools, tap on "Test your wifi." Tap "Start" to run a test that will measure your upload and download speed. Both upload and download speeds should be at least 1 Mbps, although anything above 2 Mbps is ideal. Check the numbers on your wifi speed test. If either your upload or download speed is below 1 Mbps, you might consider replacing your router (especially if it's older than five years) or contacting your internet service provider to find out what they can do about providing faster internet service. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.
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