Questions & Answers

Q: QuestionDoes this Ring Doorbell work with Alexa?

• A:Answer Yes, you can connect this Ring Doorbell with Alexa and hear audio announcements when someone presses the doorbell or triggers the motion sensors.

Q: QuestionDoes this Ring Video Doorbell require a subscription for all of its features?

• A:Answer Some features, like in-app features and digital notifications, require a Ring Protect subscription which is sold separately.

Q: QuestionWhat is the lowest priced doorbell Ring makes?

• A:Answer The Ring Video Doorbell Wired is the smallest and lowest priced doorbell Ring makes.

Q: QuestionCan I speak to someone through the doorbell?

• A:Answer Yes, the Ring Video Doorbell offers two-way talk so you can see, hear, and speak to people from your phone, tablet, or select Alexa-enabled devices.

Q: QuestionHow is the Ring Video Doorbell powered?

• A:Answer This doorbell is powered through your existing doorbell wiring.

Q: QuestionDo I need a subscription with the ring doorbell

Asked 4 years ago by Anonymous.

• A:Answer Hello, The Ring Video Doorbell Wired is designed to be something you can rely on to alert you for motions and doorbell dings without a paid subscription. Without an optional recording plan, you will still receive real time motion and ring alerts, as well as have access to the Ring Live View feature. With the optional Ring Protect Plans, you have the ability to review, save and share your video recordings for as little as $3 per month. Your Ring videos are stored in the cloud for up to 60 days (in the US). We would love to connect with you to address any additional questions you may have. Please reach out to us today. Best Regards, Alexis with Ring

  Answered 4 years ago by Ring

  
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Q: QuestionWhat if I don't have an existing doorbell?

Asked 4 years ago by Sparky.

• A:Answer If you don’t have existing wiring from a doorbell on your house, you can also purchase an AC adapter from ring to power it. It should work on this version just like on others.

  Answered 4 years ago by Sparky101

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Q: QuestionCAN I MAKE IT SO THAT IT RING WITH MY EXSISTING DOOR BELL ?

Asked 3 years ago by DAVE.

• A:Answer Hello DAVE, Great question! The Ring Doorbell Wired uses an included jumper cable to bypass your home’s internal chime kit, so it will not ring inside. If you’d like audio notifications inside your home, you’ll need to purchase a Ring Chime to hear them. All of Ring’s other battery and hardwired doorbell models (Ring Doorbell Pro, Ring Doorbell Pro 2, Ring Doorbell (2020 Release), Ring Doorbell 3/3+, and Ring Doorbell 4) will work with in home chime kits and AC current doorbell transformers. Here is a full product comparison which details power requirements for each device: https://support.ring.com/hc/en-us/articles/115004668746-Ring-Video-Doorbells-Product-Comparison. If you have any additional questions, please feel free to reach out through our Ring Community forum on Ring.com: https://community.ring.com/. Thank you, Jamila with Ring.

  Answered 3 years ago by Ring

  
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Q: Questionif i live in a condominiums not a house can i hook ring up to a regular door with a regular door bell

Asked 4 years ago by dayday.

• A:Answer Hi Dayday, The Ring Video Doorbell Wired is a hardwired only device. It is compatible with most existing doorbell systems, a Ring plug-in adapter, or a transformer (10-24 VAC, 40VA max, 50/60Hz, or 24VDC, 0.5A, 12W). It is not compatible with halogen or garden-lighting transformers. We've included a link below that details the installation process for this doorbell. This should help you determine if the Ring Video Doorbell Wired is compatible with your condominium's doorbell. https://support.ring.com/hc/en-us/articles/360054984332-Video-Doorbell-Wired-Installation-Guide For any additional questions, please feel free to reach out on our community forum at https://community.ring.com/. Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. Sincerely, Danielle with Ring

  Answered 4 years ago by Ring

  
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Q: QuestionDo you need a Chime for this to work or will it work with an existing doorbell that isn't a Ring brand?

Asked 4 years ago by LindseyK.

• A:Answer You do not need a chime to use this Ring, but you will not have an audible sound. Your Ring app will notify you when it is activated. Ring does not work with other brands. Instructions will have you bypass your previous doorbell chime during installation.

  Answered 4 years ago by EB72Verified Purchase

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Q: QuestionCan I use ring doorbell in Costa rica

Asked 3 years ago by Anonymous.

• A:Answer Yes! I’ve been using the Ring doorbell and security cameras at our house in Costa Rica for several years now and, providing you have decent internet, it works great! The only caveat is that Ring’s Neighbors app is not available and doesn’t work for that location, but the Ring doorbell and camera app itself functions flawlessly (most of the time). We use Ring at our home in Florida as well and I love being able to monitor and receive notifications for both houses on the same app. I attached a screenshot of my Ring app settings showing how you can easily toggle between locations when you want to manually view cameras at one house or the other, but it doesn’t matter which location you’re viewing when it comes to activity notifications. I receive notifications regardless of which location I am currently using as my “active” view. You can also customize what notifications you receive. I hope they make the Neighbors app available in Costa Rica soon as it’s a really useful tool, but you don’t need it for the Ring app itself to function. We have the 2 houses on Ring right now, and I’m going to be adding a Ring system on our boat too. I’m curious to see how that will work using Starlink for the internet connection and moving around to different countries. I don’t see why it wouldn’t work, but we shall see. :-). I understand that this question was posted a couple of years ago now, but I hope my answer will be helpful to anyone else wondering about whether Ring will work in Costa Rica - or beyond!

  Answered 9 months ago by PartTimeTicaPartTimeGrnga

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Q: Questionhow to install pro power kit v3

Asked 3 years ago by Anonymous.

• A:Answer How to remove cover on ring tone

  Answered 2 years ago by Anonymous

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Q: Questionis there a monthly fee to have a ring

Asked 3 years ago by mory7373.

• A:Answer Hello mory7373, Thank you so much for showing interest in our products and desiring to have more information regarding the optional Ring Protect Plan subscription. We want to ensure that we can answer any questions you may have concerning how the Ring Protect Plans work and how to save/share your videos, when necessary. Ring gives customers a complimentary 30-day trial with each new Ring device. After the 30-days, you can choose if you would like to purchase a Ring Protect Plan or not. A Ring Protect Plan is not necessary to view real time notifications on your Ring cameras. Without the Ring Protect Plan, you can still use the live view and two-way audio feature, you are still able to see who is at your door and answer motion notifications. In order to see past recorded videos from your ring device, you will need the optional Ring Protect Plan, which starts at $3/month per device or $30/year per device. Please see the following link for more information regarding the Ring Protect Plan and the benefits it offers: https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Protect Plan question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Thank you, Jamila with Ring

  Answered 3 years ago by Ring

  
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Q: QuestionI have 2 doorbells however I only want the (Ring wired) attached to my back door and keep the front one. Will the Ring work with the existing chime or do I have to have a seperate chime?

Asked 4 years ago by Gator.

• A:Answer Hello Gator, Great question! The Ring Doorbell Wired uses an included jumper cable to bypass your home’s internal chime kit, so it will not ring inside. If you’d like audio notifications inside your home, you’ll need to purchase a Ring Chime to hear them. All of Ring’s other battery and hardwired doorbell models (Ring Doorbell Pro, Ring Doorbell Pro 2, Ring Doorbell (2020 Release), Ring Doorbell 3/3+, and Ring Doorbell 4) will work with in home chime kits and AC current doorbell transformers. Here is a full product comparison which details power requirements for each device: https://support.ring.com/hc/en-us/articles/115004668746-Ring-Video-Doorbells-Product-Comparison. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon! Thank you, Jamila with Ring.

  Answered 4 years ago by Ring

  
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Q: QuestionDo I have to have an actual doorbell for this to work or can I use this

Asked 2 years ago by Anonymous.

• A:Answer You can use just this

  Answered 2 years ago by TommyboyVerified Purchase

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Q: QuestionCan this doorbell connect to two different iPhones?

Asked 4 years ago by Susan.

• A:Answer Hello Susan, Great question! Yes, once you've set up a device in your Ring app, you'll be the sole account owner. As the account owner, you have control over all of the settings on your Ring devices. If you want to use multiple electronic devices (tablet, another phone, etc.) to control your Ring devices, download the Ring app onto the additional devices and use the same login and password you use to log into the Ring app. A Shared User is a person who has permission to watch live video feed, view video recordings, and receive notifications or alerts for a Ring device that you own. You can give a Shared User the ability to view one or more of the devices on your Ring account. You can grant or revoke Shared User access at any time. Shared Users must have their own Ring account, and use their email and password to log in. If you have multiple Ring devices, you must add the Shared User to each device individually. Here is a helpful article that elaborates on using the Ring app on multiple devices: https://support.ring.com/hc/en-us/articles/211018223-Allowing-Access-to-Shared-Users-and-Controlling-Ring-Devices-with-Multiple-Electronic-Devices. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding controlling your device on multiple devices. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Thank you, Alexis with Ring

  Answered 4 years ago by Ring

  
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Q: Questionwhy so low? these go for 250.00 correct?

Asked 4 years ago by drea25845.

• A:Answer Hi drea25845, At Ring, we are constantly innovating on behalf of our customers to develop products that best meet their home security needs, and provide them with as much choice as possible. The Ring Video Doorbell Wired is listed for $59.99 as one of our most affordable doorbells. You can find more of our doorbells, and their price points, directly on our website at Ring.com. For your convenience, please follow this link for a complete side-by-side comparison of all the Ring Doorbells we offer: https://support.ring.com/hc/en-us/articles/115004668746-Ring-Video-Doorbells-Product-Comparison Your experience with Ring is important to us, and we want to ensure your questions and concerns are being answered in a timely manner. Please feel free to reach out to our team of trained technicians for more information and assistance in your inquiries. Kindly, Caitlin with Ring

  Answered 4 years ago by Ring

  
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Q: QuestionHow does this ring bell save footage for playback later? And does it have a slot for storage card?

Asked 4 years ago by barqs.

• A:Answer It save the video clips to amazon/Ring cloud storage ($3 a month) no on bored storage.

  Answered 4 years ago by MJ77

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Q: Questionhow much does this cost per year?

Asked 2 years ago by countrygirl.

• A:Answer It's relatively cheap. Subscription costs vary from plan to plan. I think the one that I chose is $29 or $39 for the year but, it's worth it.

  Answered 2 years ago by RossSVerified Purchase

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