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  • QuestionHello. I have a front & back door. Do you have a package that provides 2 cameras and the functionality that it would require (Answering people at the back door, being able to toggle between views (front & back), storage of footage from both?

    Asked by Joseph.

    • Answer Hello Joseph, good questions! No, we do not offer a bundle package that has two doorbell devices in it. They would need to be purchased individually. Yes, you are able to control multiple doorbells and cameras within the Ring app and with a Ring Protect Plan in place on both devices you could access past video footage with up to 60 days of cloud based storage. Here is a helpful article regarding the Ring Protect Plan options available to you: https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring pre-purchase question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. Thank you, Alexis with Ring.

      Answered by Ring

  • QuestionDo i have to wire this or can I just mount it with a mount?

    Asked by KRISSY.

    • Answer Hello KRISSY, Great question. Yes, the Ring Video Doorbell has to be hardwired. Please see our help center article for more information: https://support.ring.com/hc/en-us/articles/360054984332-Installing-Ring-Video-Doorbell-Wired. If you have any additional questions or concerns, please don't hesitate to reach out in our Ring Community forum: https://community.ring.com/. Thank you, Jamila with Ring.

      Answered by Ring

  • QuestionIs this doorbell weather proof?

    Asked by Techdad.

    • Answer Hello DJdad, Great question. Yes. The Ring Video Doorbell Wired is water-resistant. For more information, please see our help center article: https://support.ring.com/hc/en-us/articles/360055740151-Video-Doorbell-Wired-Information. Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/. Thank you, Jamila, with Ring.

      Answered by Ring

  • QuestionI have an Echo show 5, using Alexa voice commands. can this RING WiFi Wired door bell work with this system. I currently do not have a cell phone, as I am waiting for the 5G chips to come in.

    Asked by Dennis.

    • Answer Yes it does I have the 5 as well it’s it works together

      Answered by Lynn

  • QuestionCan the Geek squad install the Ring doorbell ?

    Asked by Security.

    • Answer Hi Security, Yes, Geek Squad does provide Smart Doorbell installations. Please visit the link below to learn more about the services they offer as well as availability in your area. https://www.bestbuy.com/site/smart-doorbell-install/5732321.p?skuId=5732321 If you have any additional questions please visit our support page at https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch. Thanks, Danielle from Ring

      Answered by Ring

  • QuestionThe way my house is situated, the front door takes a lot of direct sun during the summer. I think that is why our current simplisafe doorbell has stopped working. Would thst be an issue for this doorbell?

    Asked by DyanW.

    • Answer Hi JW. We appreciate the time you have taken to ask this question. The Ring Video Doorbell Wired can withstand outdoor use with an operating temperature of -5°F to 120°F (-20°C to 50°C). If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionDo I have to wire it up or can I just use WiFi

    Asked by T.

    • Answer it has a plug, then uses Wi-Fi

      Answered by MonicaB

  • QuestionIt’s it good for the out doors

    Asked by Anonymous.

    • Answer Hello. Thank you for reaching out to us with your question. Yes, the Ring Video Doorbell Wired can withstand outdoor use and contact with water under certain conditions. However, your device is not intended for underwater use. The Ring Video Doorbell Wired has an operating temperature of -5°F to 120°F (-20°C to 50°C). If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionDoes the wired doorbell have battery backup ?

    Asked by Crusader.

    • Answer Hi Crusader. Thank you for your question today! No, the Ring Video Doorbell Wired does not have a backup battery. The Ring Video Doorbell Wired must be hardwired to an existing doorbell system or transformer with 10–24 VAC, 40 VA max, and 50–60 Hz for continuous charging. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Miyuki from Ring.

      Answered by Ring

  • QuestionIf I connect this to my doorbell wires, do I need to buy anything else?

    Asked by Anonymous.

    • Answer no

      Answered by MonicaB

  • QuestionI didn’t have a flat surface for mounting is there an adapter to mount at an angle?

    Asked by TonyG.

    • Answer Hi TonyG. Thank you for reaching out to us with your question. Yes, you can achieve your ideal setup and viewing angle using a Ring Wedge Kit or Ring Corner Kit (sold separately). If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionCan we use the same plan with new ring door bell, old ring doorbell not working.

    Asked by Anonymous.

    • Answer Hello. Thank you for reaching out to us with your question. You can view and manage your Ring Protect Plan by signing into your Ring account online. The Ring Solo plan offers video recording, smart alerts, and more, for one device. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • Questionis there any dealer that will sell me the correct unit for my needs, and set everything up.

    Asked by redhead.

    • Answer Hi redhead. We appreciate the time you have taken to ask this question. For device support, installation, and setup questions, we recommend contacting Ring support. Our support team is available 24/7. Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to join our community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionHow far away will this doorbell pick up motion?

    Asked by Sandy.

    • Answer Hello Sandy. Thank you for reaching out to us with your question. Ring devices can detect motion up to 30 feet with the motion sensitivity slider at the maximum level. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionHow is the Night Vision on this model?

    Asked by Wilkel.

    • Answer Fairly descent. Only 1080P that is degraded by the night conditions.

      Answered by JimQ

  • QuestionHow does this work with my chime i already have. Are there directions for getting it to work with my old chime

    Asked by vp.

    • Answer Battery Ring models will work with existing door chime. Most Wired Ring models will not because the wiring to the unit is no longer an open-closed loop to ring the chime, but converted to feed needed transformer power to operate the Ring camera. Ring does offer a separate Blue Tooth device to get around this problem. It can be purchased separately or packaged with certain Ring models. If you have an Alexi device (I use the Echo Show 5) this also can be used to solve the problem.

      Answered by JimQ

  • QuestionMy internet is only Walmart Straight Talk phone. I have no router. Can I connect Ring to my phone?

    Asked by CODYCAT.

    • Answer Probably not. The Ring Door Bell communicates with your phone and the Ring App by way of an internet router.

      Answered by JimQ

  • QuestionDoes this doorbell ring the existing chime as well as signal your phone?

    Asked by Butch.

    • Answer yes

      Answered by MonicaB

  • QuestionDoes this doorbell work with my regular chime?

    Asked by Anonymous.

    • Answer Mine did not, even though Best Buy rep said it would. I had to purchase a Ring doorbell chime but now everything works as it should.

      Answered by Swel71

  • QuestionWhat series is this camera

    Asked by Jwag.

    • Answer Hi Jwag. Thank you for taking the time to ask this question. The Ring Video Doorbell Wired is our 2021 release doorbell. The Ring Video Doorbell Wired includes HD video and Two-Way Talk, advanced motion detection, and real-time alerts sent straight to your phone, Alexa device, or Ring Chime so you'll always know when someone stops by. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring