A:AnswerHello Joseph, good questions! No, we do not offer a bundle package that has two doorbell devices in it. They would need to be purchased individually. Yes, you are able to control multiple doorbells and cameras within the Ring app and with a Ring Protect Plan in place on both devices you could access past video footage with up to 60 days of cloud based storage. Here is a helpful article regarding the Ring Protect Plan options available to you: https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans.
We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring pre-purchase question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring.
Thank you,
Alexis with Ring.
A:AnswerHello KRISSY,
Great question. Yes, the Ring Video Doorbell has to be hardwired. Please see our help center article for more information: https://support.ring.com/hc/en-us/articles/360054984332-Installing-Ring-Video-Doorbell-Wired.
If you have any additional questions or concerns, please don't hesitate to reach out in our Ring Community forum: https://community.ring.com/. Thank you, Jamila with Ring.
A:AnswerHello DJdad,
Great question. Yes. The Ring Video Doorbell Wired is water-resistant. For more information, please see our help center article: https://support.ring.com/hc/en-us/articles/360055740151-Video-Doorbell-Wired-Information.
Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.
Thank you, Jamila, with Ring.
A:AnswerHi Security,
Yes, Geek Squad does provide Smart Doorbell installations. Please visit the link below to learn more about the services they offer as well as availability in your area. https://www.bestbuy.com/site/smart-doorbell-install/5732321.p?skuId=5732321
If you have any additional questions please visit our support page at https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch.
Thanks,
Danielle from Ring
A:AnswerHi Customer111.
Thank you for taking the time to ask this question. The Ring Video Doorbell Wired requires existing doorbell wiring for power supply. However, the Ring Video Doorbell Wired does not sound your existing doorbell chime. To hear audio alerts in your home, pair with a Ring Chime, compatible Alexa device, or select the Video Doorbell Wired + Chime bundle.
We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.
Thank you,
Miyuki from Ring.
A:AnswerHi.
Thank you for taking the time to ask this question. In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this installation question.
We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.
Thank you,
Miyuki from Ring.
A:AnswerHi JW.
We appreciate the time you have taken to ask this question. The Ring Video Doorbell Wired can withstand outdoor use with an operating temperature of -5°F to 120°F (-20°C to 50°C).
If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today!
Thank you,
Amilia from Ring.
A:AnswerHello.
Thank you for reaching out to us with your question. Yes, the Ring Video Doorbell Wired can withstand outdoor use and contact with water under certain conditions. However, your device is not intended for underwater use. The Ring Video Doorbell Wired has an operating temperature of -5°F to 120°F (-20°C to 50°C).
If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today!
Thank you,
Amilia from Ring.
A:AnswerHi Crusader.
Thank you for your question today! No, the Ring Video Doorbell Wired does not have a backup battery. The Ring Video Doorbell Wired must be hardwired to an existing doorbell system or transformer with 10–24 VAC, 40 VA max, and 50–60 Hz for continuous charging.
We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.
Thank you,
Miyuki from Ring.
A:AnswerHi TonyG.
Thank you for reaching out to us with your question. Yes, you can achieve your ideal setup and viewing angle using a Ring Wedge Kit or Ring Corner Kit (sold separately).
If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today!
Thank you,
Amilia from Ring.
A:AnswerHello.
Thank you for reaching out to us with your question. You can view and manage your Ring Protect Plan by signing into your Ring account online. The Ring Solo plan offers video recording, smart alerts, and more, for one device.
If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today!
Thank you,
Amilia from Ring.
A:AnswerHi redhead.
We appreciate the time you have taken to ask this question. For device support, installation, and setup questions, we recommend contacting Ring support. Our support team is available 24/7.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to join our community today!
Thank you,
Amilia from Ring.
A:AnswerHello Sandy.
Thank you for reaching out to us with your question. Ring devices can detect motion up to 30 feet with the motion sensitivity slider at the maximum level.
If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today!
Thank you,
Amilia from Ring.
A:AnswerBattery Ring models will work with existing door chime. Most Wired Ring models will not because the wiring to the unit is no longer an open-closed loop to ring the chime, but converted to feed needed transformer power to operate the Ring camera. Ring does offer a separate Blue Tooth device to get around this problem. It can be purchased separately or packaged with certain Ring models. If you have an Alexi device (I use the Echo Show 5) this also can be used to solve the problem.
