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Questions & Answers

Your price for this item is $49.99
Page Showing 41-60 of 174 questions
  • QuestionDoes it have motion detection

    Asked by Dwilly49.

    • Answer Hi Dwilly49. We appreciate the time you have taken to ask this question. Yes, the Ring Video Doorbell Wired has HD video and two-way talk, advanced motion detection, and real-time alerts. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionI want to replace my old ring doorbell with this model. Does it use the same mounting.

    Asked by Jimmy.

    • Answer This design uses a standard Top and Bottom mounting screws. A standard doorbell is the best way to describe it. Same wiring. Color of wire does not need to be on a specific post.

      Answered by JoshuaS

  • QuestionIs this ring 5g compatible? I have first gen ring and recently upgraded to 5g. Original ring not working.

    Asked by Duwoods.

    • Answer Hi Duwoods. Thank you for taking the time to ask this question. No, the Ring Video Doorbell Wired is not compatible with a 5 GHz wifi connection. The Ring Pan-Tilt Indoor Cam requires an 802.11 b/g/n wifi connection at 2.4 GHz and a minimum upload speed of 2 Mbps for optimal performance. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionWill this ring work with 5g wifi?

    Asked by Brush.

    • Answer Hello Brush. Thank you for taking the time to ask this question. No, the Ring Video Doorbell Wired is not compatible with a 5 GHz wifi connection. The Ring Video Doorbell Wired requires an 802.11 b/g/n wifi connection at 2.4 GHz and a minimum upload speed of 1 Mbps, but 2 Mbps is recommended for optimal performance. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionDoes this connect with 5G?

    Asked by Tiki.

    • Answer Hi Tiki. Thank you for your question today! No, the Ring Video Doorbell Wired is designed to only connect to a 2.4 GHz Wifi connection. The Ring Video Doorbell Wired requires a minimum 2 Mbps download and upload speed required for optimal performance. If any additional information is needed regarding the Ring Video Doorbell Wired, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Sincerely, Matthew from Ring.

      Answered by Ring

  • QuestionDoes the ring doorbell work on a 5G network?

    Asked by Tom.

    • Answer Hi Tom. Thank you for taking the time to ask this question. No, the Ring Video Doorbell Wired is not compatible with a 5 GHz wifi connection. The Ring Video Doorbell Wired requires an 802.11 b/g/n wifi connection at 2.4 GHz and a minimum upload speed of 1 Mbps, but 2 Mbps is recommended for optimal performance. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionDoes someone actually have to ring the bell in order for this to record or to view whoever is at my door or within view of the camera? Or does it record or view based on motion or if I prompt a recording?

    Asked by Dee.

    • Answer It records any motion and alerts you that someone is there.

      Answered by JulieT

  • QuestionI need 2 doorbells, front and back. Can I hook up both to one chime box, or do I have to purchase 2 chime boxes?

    Asked by Kathy.

    • Answer I have one on my front door and one on my porch door. They are both hooked up to one chime box.

      Answered by JulieT

  • QuestionIs this acceptable with the 5ghz wi-fi or is it just 2.4?

    Asked by Ring.

    • Answer Hi Ring. Thanks for asking. The Ring Video Doorbell Wired is compatible with b/g/n wifi networks operating on 2.4 GHz frequencies. We recommend a minimum upload and download speed of 2 Mbps per device. Visit our support center for more details. We also invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

      Answered by Ring

  • QuestionIs this item's black color "galaxy black" or "smooth black" per the manufacturer?

    Asked by Anonymous.

    • Answer Black Color

      Answered by Venk

  • QuestionIs this camera work on 5g or 2.4g wifi network?

    Asked by Jonkones.

    • Answer Hi Jonkones. Thanks for asking. The Ring Video Doorbell Wired is compatible with b/g/n wifi networks operating on 2.4 GHz frequencies. We recommend a minimum of 2 Mbps per device. Visit our support center for additional information. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

      Answered by Ring

  • QuestionWhat happens if someone rakes my device off my door/

    Asked by Removed.

    • Answer Hi Removed. Thanks for asking. The Ring Video Doorbell Wired has a 1-year parts and lifetime theft protection warranty. If someone steals your device, it may be covered under warranty. Visit our support center for more information. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

      Answered by Ring

  • QuestionHello, does this one connect to 5g.? I have one now that only works with with 2g.

    Asked by Twixie.

    • Answer Hi Twixie. Good question. No, the Ring Video Doorbell Wired is compatible with b/g/n wifi networks operating on 2.4 GHz frequencies. It requires a minimum upload speed of 1Mbps, but 2 Mbps is recommended for optimal performance We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

      Answered by Ring

  • QuestionWhat generation of Ring is this - one or two?

    Asked by SteveW.

    • Answer Hi SteveW. Thanks for asking. The Ring Video Doorbell Wired is a wired video doorbell that offers 1080p HD video with night vision and two-way audio with noise cancellation. It requires an existing doorbell as a power supply but does not sound your existing chime. To hear audio alerts in your home, you can pair it with a Ring Chime or compatible Alexa device. If any additional information is needed regarding your Ring question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. All the best, Nicole from Ring.

      Answered by Ring

  • QuestionI live in a apartment complex without doorbells. Can I still purchase the ring for security & monitor purposes?! Or do I have to have a doorbell for the ring to work?

    Asked by Anonymous.

    • Answer I would think you would have to buy the battery operated ring with the chime as the doorbell as a package. If you do not need a door ell, don't get the chime. You can use your phone to view people who come to your door.

      Answered by DavidoS

  • QuestionHello, Can this be used on apartment doors ?

    Asked by Apartment.

    • Answer Yes

      Answered by SamuelO

  • QuestionThis doorbell i a charger ?

    Asked by Vianey.

    • Answer Hi Vianey. Thanks for reaching out. The Ring Video Doorbell Wired requires an existing doorbell as a power supply but does not sound your existing chime. Your existing doorbell system or transformer must be rated between 10 and 24 VAC, 40 VA max, and 50 and 60 Hz for continuous charging. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

      Answered by Ring

  • Questionwhat do i need for2 doors on my home do i buy 2 separate ones

    Asked by trap.

    • Answer Hi trap. Good question. Yes, if you want coverage on each door, you would need two separate devices. The Ring Video Doorbell Wired is a wired video doorbell that offers 1080p HD video with night vision and two-way audio with noise cancellation. Visit our support center for additional details. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

      Answered by Ring

  • QuestionOur ringer stopped working it says it’s off line

    Asked by Anonymous.

    • Answer reset it to put back online

      Answered by user843954

  • QuestionMy ring door bell doesn't have voice support what does this mean

    Asked by Valt.

    • Answer Hi Valt. Good question. With Ring Doorbell Wired, you can check in on your front door anytime, from anywhere, and can see and speak to visitors at your door in real time using your Ring app or Alexa-enabled device. The Video Doorbell Wired is a wired video doorbell that offers 1080p HD video with night vision and two-way audio with noise cancellation. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

      Answered by Ring