Questions & Answers

Name: Samsung - 1.1 Cu. Ft. Countertop Microwave with Grilling Element - Stainless Steel
Brand: Samsung
SKU: 8578027
Price: 46.99 USD
Rating: 4.3 (2323 reviews)

Samsung - 1.1 Cu. Ft. Countertop Microwave with Grilling Element - Stainless Steel

Model:: MG11H2020CT; |
SKU:: 8578027

User rating, 4.3 out of 5 stars with 2323 reviews.

Highly rated by customers for:

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QuestionThere was a plastic film adhered to the inside of the door when new. It was coming loose, so we peeled it off. Now any food splatter or spray goes THROUGH the metal grate and messes up the door and we can't get to it to clean it. Is there a way? Safety?
Asked 7 years ago by suzscribbles.
- Answer You can purchase tape and replace the tape to prevent the issue before it becomes a problem.
  Answered 6 years ago by JeffJones11213
  Answer this question
Questiondoes the door drop down , when opened all the way, making it rub the counter ?
Asked 7 years ago by Dee1.
- Answer No, the door does not drop down. There is no information available for your remaining question.
  Answered 7 years ago by CommunityAnswer
  Answer this question
QuestionI can’t seat the bottom of the glass tray on the coupler since I removed it for cleaning. No directions were provided in the owners guide for MG11H2020CT. I used the roller rings as indicated. I can’t take it back to BestBuy because it’s too heavy
Asked 7 years ago by Geri.
- Answer Assuming you meant that you removed the glass plate for cleaning, you simply need to place the glass back into center, then gently turn the plate until it falls into the preset grooves on the plate.
  Answered 6 years ago by Chic
  Answer this question
QuestionThank you Gaby for your precise answer to my question. Thing is, I thought the whole point of ceramic was to AVOID Teflon type coatings. So this crispy plate becomes useless to me. Is there any way to intercept one BEFORE it gets the Teflon coating?
Asked 7 years ago by Cherie.
- Answer Hey Cherie! Our apologies but this is not an available option. ^Gaby
  Answered 7 years ago by Samsung
  Answer this question
Questioncan this microwave be built in? we have a large opening...and a similar sized sharp was in its place with a trim kit..elevated an trimmed...allowing aeration and a plug in the back. thank you. need answer ASAP
Asked 7 years ago by bliss.
- Answer Hello bliss! Unfortunately, this microwave cannot be installed built-in. On this link (https://bit.ly/2L7R8ZP) on page 9, you can get the installation steps. ^Gaby
  Answered 7 years ago by Samsung
  Answer this question
Questioncan you choose the product you are defrosting?
Asked 7 years ago by madmax.
- Answer Hello madmax. Yes, you can choose what kind of food you are defrosting. For more information, you can check page 18 on the user manual (https://bit.ly/2L7R8ZP). ^Joan
  Answered 7 years ago by Samsung
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QuestionSpecifications say it has a ceramic plate. The Owners Manual says (p. 20) it has a Teflon layer . . . seriously? Is that a misprint, or maybe intended for a different model? Chemical sensitivities are the reason I went for ceramic, defeats the purpose!
Asked 7 years ago by Cherie.
- Answer Hi Cherie. The interior and the plate of the Samsung MG11H2020CT/AA Microwave is ceramic. ^Joan
  Answered 7 years ago by Samsung
  Answer this question
QuestionCan the clock illumination be adjusted. I find it too bright. Also when using the grilling option do you remove the glass tray
Asked 7 years ago by Wonderwoman.
- Answer You can put it in Eco model to turn the display off. No, you do not remove the turntable for grilling.
  Answered 7 years ago by CommunityAnswer
  Answer this question
QuestionWhat are the W x H x D dimensions for this product?
Asked 7 years ago by Ducks.
- Answer Hello. The Microwave width is 20.375 inches, the height is 11.68 inches and the depth is 15.81 inches. ^Gaby
  Answered 7 years ago by Samsung
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QuestionIt the touch pad on this glass?
Asked 8 years ago by Deetle.
- Answer No
  Answered 7 years ago by ElDot
  Answer this question
QuestionIs this microwave suitable for a cubby/built in?
Asked 8 years ago by Patty.
- Answer Hello Patty, Thank you for reaching out and raising your question about the Samsung - 1.1 Cu. Ft. Countertop Microwave with Grilling Element - Stainless steel. I understand you want to know if the product is suitable for a cubby/built-in. We are here to help. To answer your question, this product is not for built-in installation. You can check this link https://downloadcenter.samsung.com/content/UM/202106/20210608173638632/MG11H2020CT_AA_DE68-04270A-05_EN_210503.pdf for the user's manual. Just go to page 9 for installing your microwave oven. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144305531. -Noraina
  Answered 3 years ago by Samsung
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QuestionIf I buy this online, and have problems, can I return it to my nearest Best Buy Store?
Asked 8 years ago by David.
- Answer Stay away from this product -- go with Panasonic inverter microwave instead. Mine died twice in less than 4 months and of course it was past the 15 day return policy of Best buy too!!!
  Answered 8 years ago by Bassinusa
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QuestionWhat are the dimensions of this microwave?
Asked 8 years ago by Jen63.
- Answer The exterior is 11.5 inches tall, 20.25 inches long, and 15.5 inches deep. The approximate interior, functional room for food (taking into consideration the turntable and grilling element) is a little over 7 inches tall, 13.5 inches wide, and 13.5 inches deep. The removable grill rack for grilling food on top of stands 4.5 inches tall, is circular, and has a diameter slightly under 10.5 inches.
  Answered 8 years ago by SeaSawSung
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QuestionHow much does this weigh?
Asked 8 years ago by tgifforever.
- Answer Hi tgifforever, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically Samsung - 1.1 Cu. Ft. Countertop Microwave with Grilling Element - Stainless steel. The microwave weighs a net 35.3 lbs. and gross 38.6 lbs. I have included the user manual link below. Please click on the link and turn to page 33 for the complete technical specifications. https://downloadcenter.samsung.com/content/UM/202106/20210608173638632/MG11H2020CT_AA_DE68-04270A-05_EN_210503.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144324001 Leo
  Answered 3 years ago by Samsung
  Answer this question
QuestionWhat dimension s of the heghtf and width?
Asked 8 years ago by JQwbaf.
- Answer Hello JQwbaf, Thank you for reaching out and letting us know your inquiry about the dimension of this Samsung microwave. We understand that this may be essential for you. We're here to help. Here are the outside dimensions: W x H x D 20 ³/₈" x 11 ¹¹/16" x 15 13/16" You may also refer to the user manual for the full technical specifications of the product for reference. See page 33. https://downloadcenter.samsung.com/content/UM/202106/20210608173638632/MG11H2020CT_AA_DE68-04270A-05_EN_210503.pdf For other concerns, do not hesitate to reach out via our Support Channels below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144245859 -Angelica
  Answered 3 years ago by Samsung
  Answer this question
QuestionHow many watts and what are the dimensions
Asked 8 years ago by Anonymous.
- Answer Hello, Thank you for reaching out and letting us know your inquiry on how many watts and the dimensions of this Samsung microwave. We understand that this may be essential for you. We're here to help. As per checking, it is 100 W / 1000 W (IEC-705) for output power. Here are the outside dimensions: W x H x D 20 ³/₈" x 11 ¹¹/16" x 15 13/16" You may also refer to the user manual for the full technical specifications of the product for reference. See page 33. https://downloadcenter.samsung.com/content/UM/202106/20210608173638632/MG11H2020CT_AA_DE68-04270A-05_EN_210503.pdf For other concerns, do not hesitate to reach out via our Support Channels below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144245903 -Angelica
  Answered 3 years ago by Samsung
  Answer this question
QuestionIs the grill rack and tray dishwasher safe?
Asked 8 years ago by Drew.
- Answer Hi Drew, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically Samsung - 1.1 Cu. Ft. Countertop Microwave with Grilling Element - Stainless steel. The turntable (tray) and roller rings are dishwasher-safe; the crusty plate (grill rack) isn't dishwasher-safe. I have included below the user manual link. Please click on the link and turn to page 9 for cleaning the turntable and roller rings. Turn to page 20 for using and care of the crusty plate (grill rack). https://downloadcenter.samsung.com/content/UM/202106/20210608173638632/MG11H2020CT_AA_DE68-04270A-05_EN_210503.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144282396 Leo
  Answered 3 years ago by Samsung
  Answer this question
Questionwhy am I unable to use reward during check out ?
Asked 8 years ago by jp.
- Answer You need to contact store rep. Online i do have that problem but the rep in store can resolve.
  Answered 2 years ago by RenukahB
  Answer this question
QuestionWhat is the wattage of this microwave
Asked 9 years ago by Anonymous.
- Answer Greetings! Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically the Samsung - 1.1 Cu. Ft. Countertop Microwave with Grilling Element - Stainless steel. The microwave has the following power consumption: Microwave: 1600 watts Grill: 1300 watts Combined mode: 1600 watts The output power of the microwave is 100 watts or 1000 watts. I have included below the user manual link. Please click on the link and turn to page 33 for more technical information. https://downloadcenter.samsung.com/content/UM/202106/20210608173638632/MG11H2020CT_AA_DE68-04270A-05_EN_210503.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144271707 Leo
  Answered 3 years ago by Samsung
  Answer this question
QuestionIs Stainless Steel or Mirrored-Finish available in this model MG11H2020CT? It just arrived and is still in the box, if applicable I would like to exchange it. Thank-you.
Asked 9 years ago by Carola.
- Answer Yes it is available in stainless steel because I just bought one.
  Answered 8 years ago by Chutty
  Answer this question

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Questions & Answers

Samsung - 1.1 Cu. Ft. Countertop Microwave with Grilling Element - Stainless Steel

Q: QuestionThere was a plastic film adhered to the inside of the door when new. It was coming loose, so we peeled it off. Now any food splatter or spray goes THROUGH the metal grate and messes up the door and we can't get to it to clean it. Is there a way? Safety?

Q: Questiondoes the door drop down , when opened all the way, making it rub the counter ?

Q: QuestionI can’t seat the bottom of the glass tray on the coupler since I removed it for cleaning. No directions were provided in the owners guide for MG11H2020CT. I used the roller rings as indicated. I can’t take it back to BestBuy because it’s too heavy

Q: QuestionThank you Gaby for your precise answer to my question. Thing is, I thought the whole point of ceramic was to AVOID Teflon type coatings. So this crispy plate becomes useless to me. Is there any way to intercept one BEFORE it gets the Teflon coating?

Q: Questioncan this microwave be built in? we have a large opening...and a similar sized sharp was in its place with a trim kit..elevated an trimmed...allowing aeration and a plug in the back. thank you. need answer ASAP

Q: Questioncan you choose the product you are defrosting?

Q: QuestionSpecifications say it has a ceramic plate. The Owners Manual says (p. 20) it has a Teflon layer . . . seriously? Is that a misprint, or maybe intended for a different model? Chemical sensitivities are the reason I went for ceramic, defeats the purpose!

Q: QuestionCan the clock illumination be adjusted. I find it too bright. Also when using the grilling option do you remove the glass tray

Q: QuestionWhat are the W x H x D dimensions for this product?

Q: QuestionIt the touch pad on this glass?

Q: QuestionIs this microwave suitable for a cubby/built in?

Q: QuestionIf I buy this online, and have problems, can I return it to my nearest Best Buy Store?

Q: QuestionWhat are the dimensions of this microwave?

Q: QuestionHow much does this weigh?

Q: QuestionWhat dimension s of the heghtf and width?

Q: QuestionHow many watts and what are the dimensions

Q: QuestionIs the grill rack and tray dishwasher safe?

Q: Questionwhy am I unable to use reward during check out ?

Q: QuestionWhat is the wattage of this microwave

Q: QuestionIs Stainless Steel or Mirrored-Finish available in this model MG11H2020CT? It just arrived and is still in the box, if applicable I would like to exchange it. Thank-you.

Most-viewed items

QuestionThere was a plastic film adhered to the inside of the door when new. It was coming loose, so we peeled it off. Now any food splatter or spray goes THROUGH the metal grate and messes up the door and we can't get to it to clean it. Is there a way? Safety?

Questiondoes the door drop down , when opened all the way, making it rub the counter ?

QuestionI can’t seat the bottom of the glass tray on the coupler since I removed it for cleaning. No directions were provided in the owners guide for MG11H2020CT. I used the roller rings as indicated. I can’t take it back to BestBuy because it’s too heavy

QuestionThank you Gaby for your precise answer to my question. Thing is, I thought the whole point of ceramic was to AVOID Teflon type coatings. So this crispy plate becomes useless to me. Is there any way to intercept one BEFORE it gets the Teflon coating?

Questioncan this microwave be built in? we have a large opening...and a similar sized sharp was in its place with a trim kit..elevated an trimmed...allowing aeration and a plug in the back. thank you. need answer ASAP

Questioncan you choose the product you are defrosting?

QuestionSpecifications say it has a ceramic plate. The Owners Manual says (p. 20) it has a Teflon layer . . . seriously? Is that a misprint, or maybe intended for a different model? Chemical sensitivities are the reason I went for ceramic, defeats the purpose!

QuestionCan the clock illumination be adjusted. I find it too bright. Also when using the grilling option do you remove the glass tray

QuestionWhat are the W x H x D dimensions for this product?

QuestionIt the touch pad on this glass?

QuestionIs this microwave suitable for a cubby/built in?

QuestionIf I buy this online, and have problems, can I return it to my nearest Best Buy Store?

QuestionWhat are the dimensions of this microwave?

QuestionHow much does this weigh?

QuestionWhat dimension s of the heghtf and width?

QuestionHow many watts and what are the dimensions

QuestionIs the grill rack and tray dishwasher safe?

Questionwhy am I unable to use reward during check out ?

QuestionWhat is the wattage of this microwave

QuestionIs Stainless Steel or Mirrored-Finish available in this model MG11H2020CT? It just arrived and is still in the box, if applicable I would like to exchange it. Thank-you.