It’s not heating anything up at all. There’s a power button that doesn’t seem to do anything. null

Question

Vitin06 · Accepted Answer

Take it back to the warranty.

Samsung · Answer

Hi Sea,

Thank you for reaching out and we hope you are in good health. We are saddened to know that this has happened to you. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.

I have shared links below that may help with your concerns with the microwave.

https://www.samsung.com/us/support/troubleshooting/TSG01001964/

https://www.samsung.com/us/support/troubleshooting/TSG01001963/

Your microwave is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:

One (1) Year Parts and Labor.

Ten (10) Years Magnetron Part (Part Only).

Please click on the link for complete details of warranty coverage.

https://www.samsung.com/us/support/service/warranty/ME19R7041FS/AA

Please feel free to communicate with us through the channels below if you have additional questions.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Your reference number: 1144398959

Leo

“It’s not heating anything up at all. There’s a power button that doesn’t seem to do anything.”

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