“Repair issues Have the difficulties regarding obtaining parts/computer boards for this item been worked out? Additionally, has Samsung done anything to improve on its customer service issues?”
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Yes, Samsung has improved and is always on call.
Sorry, there was a problem. Please try again later.Thank you for the question. Samsung strives to provide excellent customer service as evidenced by six straight years of Overall Customer Satisfaction Awards for Refrigerators by JD Power & Associates (2005-2010). When issues do arise, both Samsung and Best Buy offer warranty options for obtaining the necessary parts and service. If you are experiencing an issue, or if you'd like to inquiry about the availability of particular parts, please call 888-BEST BUY or 800-SAMSUNG for assistance. - Ms. Samsung
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