Questions & Answers

Name: Samsung - 21.6 Cu. Ft. French Door Refrigerator - Stainless Platinum
Brand: Samsung
SKU: 6973498
Price: 1749.99 USD
Rating: 4.4 (1486 reviews)

Samsung - 21.6 Cu. Ft. French Door Refrigerator - Stainless Platinum

Model:: RF220NCTASP; |
SKU:: 6973498

User rating, 4.4 out of 5 stars with 1486 reviews.

Highly rated by customers for:

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QuestionI recently got the model rf220nctasr/aa from Bestbuy. I am noticing the internal temperature fluctuates between 38 to 55 degrees. I have energy-saving off and have the setting to max cooling. is this normal?
Asked 5 years ago by dsinha.
- Answer Hi there, I see you might be experiencing issues with your Samsung Refrigerator staying cool. I would love the opportunity to chat and get this issue resolved. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513) Please reference ticket number 1142473148. We thank you for being a part of the Samsung family. ^Brad
  Answered 5 years ago by Samsung
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QuestionDoes the freezer have baskets or is it just one big drawer?
Asked 5 years ago by GPM.
This question was asked about the related product: Samsung - 21.8 Cu. Ft. French Door Refrigerator - White
- Answer 1 draw and 2 big baskets and one ice Tray basket in the freezer!
  Answered 5 years ago by KevinI
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Questionhow do you set the freezer temperatures on the Samsung RF20HFENBWW/US freezers
Asked 5 years ago by PapaBear.
This question was asked about the related product: Samsung - 21.8 Cu. Ft. French Door Refrigerator - White
- Answer Hi there, I can help with that. Press the Freezer button to set the freezer temperature between colder and coldest. Each press will change the temperature. Thank you for choosing Samsung. ^Brad
  Answered 5 years ago by Samsung
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QuestionMy Samsung RF220NCTASR does not have an On-Off Alarm Switch. I cleaned the fridge and doors and the doors are firmly closed. I turned the fridge on and off. Yet the Alarm still goes off! Drives me craaaazy!!
Asked 5 years ago by JamesDeanWaryk.
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Questionwhy wont my ice maker work? water line is hooked up and i have good water flow. The ice maker does not fill
Asked 5 years ago by yat3b35.
- Answer Hi seabass. Thank you for reaching out regarding your Samsung - 21.8 Cu. Ft. French-Door Refrigerator - Stainless steel ice maker not working. Regarding your concern, ff the ice maker appears to not be making any or enough ice, low water pressure or a faulty water filter may be the cause. I recommend you check this link for additional help. Ice maker is not working: Please choose "Samsung ice maker is not making any ice" https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 144215147 ^Camille
  Answered 3 years ago by Samsung
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QuestionDoes it work with 220volts ?
Asked 5 years ago by Mahnoosh.
- Answer Hi Mahnoosh, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 21.8 Cu. Ft. French-Door Refrigerator - Stainless steel. The refrigerator uses AC 115 - 120 voltage. I have shared the user manual link below. Please access the link and turn to page 3. https://downloadcenter.samsung.com/content/UM/202108/20210820130659841/DA68-02657A-12_IB_IBACI_EN_ES_FR_200907.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144375798 Leo
  Answered 3 years ago by Samsung
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QuestionI have a [problem with under the freezer drawer,and also the hydrator drawers icing up.I do not use the ice maker.the light was off.when I turn on the light to disable the ice maker,the fridge melts the ice,but also defrosts the interiorcausing water????
Asked 5 years ago by Rich.
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QuestionWe just purchased a house and this is the fridge that was there. Seems to be new. It is making ice but not very much and the bin never gets more than 1/3 full, even overnight. Is there a fix for this? We use a lot of ice. Samsung rf220nctasr.
Asked 5 years ago by Csquid.
- Answer Hi Csquid, Thank you for your honest feedback and we hope you are in good health. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung. I have shared 2 links below to resolve your concern with the ice maker that came when you purchased your home. https://www.samsung.com/us/support/troubleshooting/TSG01001012/ https://www.samsung.com/us/support/troubleshooting/TSG01001688/ I have also included below the user manual link. Please click on the link and turn to page 28 for issues with the ice maker. https://downloadcenter.samsung.com/content/UM/202108/20210820130659841/DA68-02657A-12_IB_IBACI_EN_ES_FR_200907.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144305619 Leo
  Answered 3 years ago by Samsung
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QuestionThe ice maker is slow to produce ice and the ice smells. whats up?
Asked 5 years ago by paul.
- Answer Hi paul, Thank you for your honest feedback and we hope you are in good health. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung. I have included 2 links below to resolve your concern with the ice dispenser and the ice that it produces. https://www.samsung.com/us/support/troubleshooting/TSG01001012/ https://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-tastes-bad I have also included the user manual link below. Please click on the link and turn to page 28. https://downloadcenter.samsung.com/content/UM/202108/20210820130659841/DA68-02657A-12_IB_IBACI_EN_ES_FR_200907.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144305751 Leo
  Answered 3 years ago by Samsung
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QuestionIs there any way to hook up a water filter? This refrigerator doesn't have a filter that's what I've been told . The ice cubes have a weird taste to them noticed it when the family was drinking ice water. The water from the tap taste .bought over a month
Asked 5 years ago by Dissappointrdcustomer1234.
This question was asked about the related product: Samsung - 30" Wide, 22 cu. ft. French Door Fingerprint Resistant Refrigerator - Black Stainless Steel
- Answer Hello There, We appreciate your interest in our Samsung products. Your inquiry is important to us here at Samsung. Rest assured we will provide the most accurate information to help improve your Samsung experience with the Refrigerator Model RF220NCTASG. Ice maker makes small, cloudy, dirty, or clumped ice: https://www.samsung.com/us/support/troubleshooting/TSG01001688/ Can you install a water filter on a refrigerator? Take the filter case out of the unit. Take the cap off the old water filter. Put the cap on the replacement filter. Insert and push the new filter back into the housing until it locks. Only Samsung Genuine Filters, HAF-CIN Refrigerator Water Filters are designed to work with your Samsung refrigerator. If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144800060 Thank you for choosing Samsung. Have a great day. Joy
  Answered 3 years ago by Samsung
  Answer this question
Questionwhat are the dimensions
Asked 5 years ago by Anonymous.
- Answer Hello. Thank you for reaching out regarding your Samsung - 21.8 Cu. Ft. French-Door Refrigerator dimension. Regarding your concern, the dimension would be the following: Product Dimensions with Hinges, Handles, and Door 29 3/4" W x 66 3/4" H x 36 1/4" D Product Dimensions without Hinges and Door 29 3/4" W x 65 1/4" H x 30 7/8" D Product Dimensions with Door with Handles 29 6/8" W x 66 6/8" H x 36 1/4" D Product Dimensions with Door without Handles 29 3/4" W x 66 3/4" H x 34 3/4" D Product Dimensions with Doors Open 29 3/4" W x 66 3/4" H x 45 6/8" D Product Dimensions without Hinges or Handles 29 3/4" W x 65 3/8" H x 33 7/8" D Product Dimensions without Door without Handles 29 3/4" W x 66 6/8" H x 30 1/2" D Shipping Dimensions 31 7/8" W x 74 3/4" H x 36 1/4" D Net Height with Hinge 66 3/4 Net Height without Hinge 65 3/8" Width 29 3/4 I recommend you check this link for further assistance. https://www.samsung.com/us/home-appliances/refrigerators/3-door-french-door/30-wide-22-cu-ft-french-door-refrigerator-stainless-steel-rf220nctasr-aa/#specs Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144220868 ^Camille
  Answered 3 years ago by Samsung
  Answer this question
QuestionIs there any way to apply my best buy credit card to purchase this refrigerator. If so, how would I go about doing that online?
Asked 5 years ago by Miky.
- Answer Yes, you enter your information at check out like a regular credit card
  Answered 5 years ago by KarlaD
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QuestionWhat is the height?
Asked 5 years ago by Bon.
This question was asked about the related product: Samsung - 30" Wide, 22 cu. ft. French Door Fingerprint Resistant Refrigerator - Black Stainless Steel
- Answer The Product height with Hinges, Handles and Door is 66 3/4" H. You can view this information on our website Samsung.com under product specifications. Thank you for choosing Samsung for your home! ^Lena
  Answered 5 years ago by Samsung
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QuestionI’m considering this model. Can you please tell me how much space is needed when freezer drawer is fully pulled out. Thank you.
Asked 5 years ago by Happymom.
This question was asked about the related product: Samsung - 30" Wide, 22 cu. ft. French Door Fingerprint Resistant Refrigerator - Black Stainless Steel
- Answer at least 2 feet
  Answered 5 years ago by justgettinby
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QuestionI've bought a new home 21yr. there is a water line hook up but we had never used it. We are wanting to with this Samsung -30". when they deliver it do they need to run water though to clean the line out for debris sense it hasn't been used before?
Asked 5 years ago by 1234.
This question was asked about the related product: Samsung - 30" Wide, 22 cu. ft. French Door Fingerprint Resistant Refrigerator - Black Stainless Steel
- Answer they will do it
  Answered 5 years ago by Sherry
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Questionhow do you start it.
Asked 5 years ago by Anonymous.
- Answer Greetings, Thank you for reaching us regarding the steps to operate the Samsung refrigerator. To help you with this, I will provide you with a link that indicates the user manual. Here's a link: https://downloadcenter.samsung.com/content/UM/202108/20210820130659841/DA68-02657A-12_IB_IBACI_EN_ES_FR_200907.pdf. For further assistance, you may contact us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for choosing Samsung, and have a great day! ticket number: 1144501328 ^Rainly
  Answered 3 years ago by Samsung
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QuestionWhere is the Samsung refrigerator made in?
Asked 5 years ago by BMPaaa.
- Answer South Korea
  Answered 5 years ago by Anonymous
  Answer this question
QuestionCan this be ordered with out ice maker?
Asked 5 years ago by G.
- Answer This refrigerator offers the ice maker feature in the freezer section. I am including a link to our website for you to view the different refrigerators that we offer (https://bit.ly/3j5GzTa). Thank you for choosing Samsung! ^Lena
  Answered 5 years ago by Samsung
  Answer this question
QuestionAm looking at the white one and was wondering if it’s white on all 3 sides. I have 3 sides open
Asked 5 years ago by Lucy.
This question was asked about the related product: Samsung - 21.8 Cu. Ft. French Door Refrigerator - White
- Answer Yes Lucy, the sides of the refrigerator are white. Thank you for choosing Samsung! ^Lena
  Answered 5 years ago by Samsung
  Answer this question
QuestionHow quiet is this refrigerator? What is the dB on this fridge? Thanks
Asked 5 years ago by Anonymous.
This question was asked about the related product: Samsung - 30" Wide, 22 cu. ft. French Door Fingerprint Resistant Refrigerator - Black Stainless Steel
- Answer You can find this information by Googling it.
  Answered 4 years ago by CreativeLackie
  Answer this question

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Questions & Answers

Samsung - 21.6 Cu. Ft. French Door Refrigerator - Stainless Platinum

Q: QuestionI recently got the model rf220nctasr/aa from Bestbuy. I am noticing the internal temperature fluctuates between 38 to 55 degrees. I have energy-saving off and have the setting to max cooling. is this normal?

Q: QuestionDoes the freezer have baskets or is it just one big drawer?

Q: Questionhow do you set the freezer temperatures on the Samsung RF20HFENBWW/US freezers

Q: QuestionMy Samsung RF220NCTASR does not have an On-Off Alarm Switch. I cleaned the fridge and doors and the doors are firmly closed. I turned the fridge on and off. Yet the Alarm still goes off! Drives me craaaazy!!

Q: Questionwhy wont my ice maker work? water line is hooked up and i have good water flow. The ice maker does not fill

Q: QuestionDoes it work with 220volts ?

Q: QuestionI have a [problem with under the freezer drawer,and also the hydrator drawers icing up.I do not use the ice maker.the light was off.when I turn on the light to disable the ice maker,the fridge melts the ice,but also defrosts the interiorcausing water????

Q: QuestionWe just purchased a house and this is the fridge that was there. Seems to be new. It is making ice but not very much and the bin never gets more than 1/3 full, even overnight. Is there a fix for this? We use a lot of ice. Samsung rf220nctasr.

Q: QuestionThe ice maker is slow to produce ice and the ice smells. whats up?

Q: QuestionIs there any way to hook up a water filter? This refrigerator doesn't have a filter that's what I've been told . The ice cubes have a weird taste to them noticed it when the family was drinking ice water. The water from the tap taste .bought over a month

Q: Questionwhat are the dimensions

Q: QuestionIs there any way to apply my best buy credit card to purchase this refrigerator. If so, how would I go about doing that online?

Q: QuestionWhat is the height?

Q: QuestionI’m considering this model. Can you please tell me how much space is needed when freezer drawer is fully pulled out. Thank you.

Q: QuestionI've bought a new home 21yr. there is a water line hook up but we had never used it. We are wanting to with this Samsung -30". when they deliver it do they need to run water though to clean the line out for debris sense it hasn't been used before?

Q: Questionhow do you start it.

Q: QuestionWhere is the Samsung refrigerator made in?

Q: QuestionCan this be ordered with out ice maker?

Q: QuestionAm looking at the white one and was wondering if it’s white on all 3 sides. I have 3 sides open

Q: QuestionHow quiet is this refrigerator? What is the dB on this fridge? Thanks

QuestionI recently got the model rf220nctasr/aa from Bestbuy. I am noticing the internal temperature fluctuates between 38 to 55 degrees. I have energy-saving off and have the setting to max cooling. is this normal?

QuestionDoes the freezer have baskets or is it just one big drawer?

Questionhow do you set the freezer temperatures on the Samsung RF20HFENBWW/US freezers

QuestionMy Samsung RF220NCTASR does not have an On-Off Alarm Switch. I cleaned the fridge and doors and the doors are firmly closed. I turned the fridge on and off. Yet the Alarm still goes off! Drives me craaaazy!!

Questionwhy wont my ice maker work? water line is hooked up and i have good water flow. The ice maker does not fill

QuestionDoes it work with 220volts ?

QuestionI have a [problem with under the freezer drawer,and also the hydrator drawers icing up.I do not use the ice maker.the light was off.when I turn on the light to disable the ice maker,the fridge melts the ice,but also defrosts the interiorcausing water????

QuestionWe just purchased a house and this is the fridge that was there. Seems to be new. It is making ice but not very much and the bin never gets more than 1/3 full, even overnight. Is there a fix for this? We use a lot of ice. Samsung rf220nctasr.

QuestionThe ice maker is slow to produce ice and the ice smells. whats up?

QuestionIs there any way to hook up a water filter? This refrigerator doesn't have a filter that's what I've been told . The ice cubes have a weird taste to them noticed it when the family was drinking ice water. The water from the tap taste .bought over a month

Questionwhat are the dimensions

QuestionIs there any way to apply my best buy credit card to purchase this refrigerator. If so, how would I go about doing that online?

QuestionWhat is the height?

QuestionI’m considering this model. Can you please tell me how much space is needed when freezer drawer is fully pulled out. Thank you.

QuestionI've bought a new home 21yr. there is a water line hook up but we had never used it. We are wanting to with this Samsung -30". when they deliver it do they need to run water though to clean the line out for debris sense it hasn't been used before?

Questionhow do you start it.

QuestionWhere is the Samsung refrigerator made in?

QuestionCan this be ordered with out ice maker?

QuestionAm looking at the white one and was wondering if it’s white on all 3 sides. I have 3 sides open

QuestionHow quiet is this refrigerator? What is the dB on this fridge? Thanks