The ice maker is slow to produce ice and the ice smells. whats up? null

Question

Samsung · Accepted Answer

Hi paul,

Thank you for your honest feedback and we hope you are in good health. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.

I have included 2 links below to resolve your concern with the ice dispenser and the ice that it produces.

https://www.samsung.com/us/support/troubleshooting/TSG01001012/

https://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-tastes-bad

I have also included the user manual link below. Please click on the link and turn to page 28.

https://downloadcenter.samsung.com/content/UM/202108/20210820130659841/DA68-02657A-12_IB_IBACI_EN_ES_FR_200907.pdf

Please feel free to communicate with us through the channels below if you have additional questions.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Your reference number: 1144305751

Leo

WLJC · Answer

Mine seems to make LOTS of ice!! One of the reasons I like it so well.
Regarding the smell.....consider getting a new water pipe dispenser that fills the ice maker? I have well water so not terribly pure, but the new pipe seems to have done the trick.

“The ice maker is slow to produce ice and the ice smells. whats up?”

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