Main Content

Customer Ratings & Reviews

Samsung - 21.8 Cu. Ft. French-Door Refrigerator - Stainless steel-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 576 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 576 Reviews
  • Rating: 5 out of 5 stars

    We Were Skeptical...

    Posted
    rascalone
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We had got a whirlpool french door fridge from Best Buy in March 2018 and had nothing but problems with it leaking. The gaskets around the freezer were horrible leaving air in and allowing it to freeze up and defrost constantly. We had the door replaced several times to no avail. Best Buy was very helpful (Get the Geek Squad it’s worth it) and they replaced it finally in December after Whirlpool refused to. Sooo we had to pick out another fridge. I was skeptical for sure. We could only fit a certain size in our small spot. It was this, another whirlpool, or an LG. So glad we choose this one!!!! I can’t believe how much better it is! Nice and bright, way more room, very sturdy, It makes tons of ice( the whirlpool had a stop mechanism and it only dropped more ice after you took some out, weird, This one doesn’t ever overfill but allows for a full bin of ice which will be great for entertainment. The bins are sturdy and good sized, I love the split shelves gives so many more arranging options. The stainless steel is nice because it’s a true stainless steel look and not the fake silver color so it matches our other appliances. Except it does take magnets both front and side so not true stainless as others have said. But it looks it and is of good quality. The sides are a mid-dark gray with slight metalic to it which goes nice with stainless.(see photo) Oh and the best part.... NO LEAKING! We have had it for about a month and we couldn’t be more happy with a small space fridge. My only minor complaint is that the doors won’t shut unless you push them shut or really slam it. Otherwise they bounce back open. Idk if this will lessen over time or not. But you can open and shut the left door while the right is shut. You couldn’t on the whirlpool which was stupid. And the left veggie bin opens too with only the left door open. Much more convenient. Oh and for those asking.... you can turn the icemaker off at the top with touch of a button if you don’t want to use it and have more room.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    All that glitters is a Samsung Refrigerator

    Posted
    Wendy
    • My Best Buy® MemberMember

    The first thing you cannot help but notice is how beautiful and shiny this refrigerator is! I could hardly contain my excitement as it was being delivered. When I first open the French doors I found myself to be a little surprised, it looked small to me. I quickly changed my mind as we were putting items in the refrigerator, there is so much room! I love the movable drawer that is great for lunch meat, bacon or cheese. One thing I did notice is the compartments on the side were a little small. I have a large family and apparently we really like many different condiments! I did make it work though! I love the big compartments on the side that hold milk, juice and large coffee creamer bottles. I am very thankful for the door alarm. There has been more than one occasion that a door has been left open by accident but the alarm went off a few seconds later to alert us. Wonderful idea!!! The freezer..... I love the pull out drawer!! We have chosen not to hook up the ice machine and just utilize the whole drawer. There is so much room and again, looks can be deceiving, there is quite a bit of room not only in the drawer but in the freezer compartment as well. When the refrigerator is first plugged in and getting to temperature, it does sound a little loud. I haven't not had an issue with the sound after the initial plug in and getting to temp. It is sleek, shiny and sexy! I have gotten many compliments on this refrigerator. I love having it in my kitchen and having it as the focal point. Beautiful!!! I have had the privilege of reviewing this Samsung French Door refrigerator as part of the #SamsungInsiders program.

    I would recommend this to a friend

    • Brand response

      Samsung

      Thank you for the wonderfully detailed review! We feel privileged to be a part of your home, Wendy! Welcome to the Samsung family. ^Mae Samsung

  • Rating: 5 out of 5 stars

    just what my kitchen and I needed

    Posted
    MaryAnne
    • Top 250 ContributorTop 250 Contributor

    I was researching all my option finding a fridge that would fit in my designated space, no wider than 32", no higher than 67", and I was eager to get a French door and bottom freezer fridge. Almost impossible? Yes, when you check all the other retailers, unless you are willing to pay a fortune. Like always I ended up at BestBuy, talked to my favorite sales man, he looked immediately knew this model would have the measurements. At that time he recommended to wait until Labor Day week, when appliances usually go on sale, and it went on sales and I got it for $1,259, free delivery, free haul away of my 26 years old top freezer. This fridge is amazing, no noise at all, shelving is nice and convenient, like the LED light, love the door alarm. Love the ice maker, although I did not install it, since I had major water damage after an ice maker leak before, and I am going with the old fashioned trays. I am not using that much ice anyways. If you always had a top freezer, it takes a little time to get used to a bottom freezer, but there is more than enough space for a single person. and in the fridge I love the pantry drawer. It has an option to turn the energy saving feature off, according to the manual turning it on might cause water buildup inside, well, compared to my old fridge, this is saving energy even with the feature turned off, I am certain. And since it is declared as an energy saving appliance I even get a $ 25 rebate from First Energy, which will be applied to one of my next electric bills.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Kinda like Dr. Who's phone booth

    Posted
    Naturenut1
    • Verified PurchaserVerified Purchase

    This is the first French door refrigerator that fits in the fridge area in my kitchen without requiring a remodel, or at least the removal of the over-the-fridge cabinet. Therefore, we've had an 18 cubic foot traditional fridge until now. This one is very nicely organized, shelves and bins move easily, so it accommodates items of all shapes and sizes. All the shelves and bins are clear so things are not getting lost. The freezer organization is wonderful! The ice maker doesn't take up much space. The crispers are doing their job, and I love the huge pantry drawer. The lighting in the fridge and freezer is bright and flat, and I am enjoying not having to shuffle things around to get the tall stuff that got scooted behind the light. It cools and freezes like a fridge should. We haven't yet been able to find our water line turn on valve, so I haven't tested the ice maker yet. While I am comparing this fridge to an old, no frills model, I believe that anybody with a small fridge hole in their kitchen would LOVE this fridge. It's the same exterior size as my old 18' model, but this one's got 20% more interior space and is so well organized that it seems even bigger - the interior space is all usable. We have a galley kitchen, so the french door model is nice because people can walk through the kitchen even when someone else has the fridge open. I've got dogs that like to sleep in front of the fridge, and since the freezer's on the bottom I'm not having to make them move every time I want something out of the fridge. It seems like a quality item. Time will tell. Hope it lasts because I love it.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Buyer Be Aware

    Posted
    Frustrated

    Please be aware of a problem that most Samsung products suffer from. Our three door refrigerator, that is only five years old, had one of its door handles break while trying to open it. The part, which holds the pin that holds the door handle, broke. The plastic part IS NOT REPLACEABLE. That means that if this part breaks, you have to buy another complete door. There is nothing wrong with the door other than this weak plastic part. The plastic part that failed probably costs a buck or two to make and maybe twelve dollars in a store, if it was sold, now costed us $300. It seems that during design and assembly, SAMSUNG has placed a PLASTIC part that is not repairable and the customer is responsible for their mistake. Custom services' response was that there was nothing they could do because my refrigerator was not under warranty. Since my fridge is five years old, a warranty wouldn't have helped anyway. Your concern should be that SAMSUNG's products have these parts in them. If your spending your hard earned money on SAMSUNG products, your depending on the SAMSUNG name and reputation to help its customers out when one of their products has failed. This is a design flaw by SAMSUNG. SAMSUNG should take responsibility for their mistakes.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Good Fridge for Tight Spaces

    Posted
    BriMich
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We were looking to replace a GE frig that was 16 years old. What we found is that all of the new frigs in the 22-24 Cubic Feet models were really too tall and thus to tight height wise and would not meet provide the two inches of required air space at the top. This Samsung was one of the few that would actually fit. Read the reviews and it seems like Frigs are not lasting like they used to and so we decided why buy more gadgets like in door water/ ice that just seem to have more to go wrong. Have had this frig for 45 days and so far no issues. A couple of quirks. 1) the french doors do not open fully, 2) the left door has a special seal that slides under the right door to seal of the center area where the doors meet and it seems easier to close if you close the left door first, 3) every time we close the freezer, it makes a noise, nothing too irritating, but a small noise for a few seconds. Overall the frig does what it is supposed to. We’ve had no issues with it so far. Has decent flexibility with shelves and freezer seems to hold a lot compared to our old GE. Also expect the power consumption to be significantly less. If you watch for sales you can find this for as low as 999 during the July 4th Holiday promotions. Knowing that, I’d have a hard time paying retail price for this. Given the opportunities for so much to go wrong, a service plan might well be worth it if it only costs 30 or 40 dollars a year and you can get it for up to five years.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    This is a really good frig!

    Posted
    JulsJonsey
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Don't let my 4 stars dissuade you. This is a great frig. It is well organized and seems to store leftover meals and food way better than our old frig. There is plenty of door storage and I believe adequate storage for fruit vegetable and deli products etc. The freezer is big too and I love that you can just reach in and get ice. (Placing a scoop in the bin will be helpful.) This is way better for ice than an ice maker that makes cubes, crushed ice and, has a water spigot. Those all fail eventually and they can be a pain when you need lots of ice. This is much better. It is just a nice big bin of separate cubes, not too big and not too small. If I had been home when it arrived, rather than hubby, I would have made one shelf a bit taller than the others to accommodate some larger bottles of "stuff." I can still do that! One thing which doesn't work, which we could call for a repair on, is the narrow panel that is supposed to automatically flip open to seal the two doors where they join. A couple of more cubic feet of space would have been nice but we got plenty of bang for our buck and we were looking for a sale. We got it plus Best Buy took our old unit away. Yeah! They were on time and efficient and lived up to the Best Buy reputation of quality installations. And we still have plenty of room for elementary school artwork.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Problems with Refrigerator Not Keeping Food Cold

    Posted
    Dane123

    I have purchased multiple Samsung Refrigerators, this is the first one that I have had problems with. I bought this refrigerator and it would not cool below 50 degrees. I lost food and Best Buy replaced it with a new one. This one keeps food sometimes below 40 degrees and sometimes as high as 42 degrees. I am taking measurements using a kitchen thermometer in a full gallon of water which I leave in the refrigerator. This refrigerator I understand blows cold air into the freezer and from there into the main area of the refrigerator. Most of the Samsung French Door Refrigerators are "Twin Cooling" with the cold air going directly into each area. Based on my experience I would only purchase a larger refrigerator with this "Twin Cooling" feature. I have had multiple repair people from Best Buy and Samsung and they have not been able to improve the refrigerator performance. I had requested a different refrigerator within the time period to request a change and was told that it was up to the manager and that they would not replace the refrigerator. I have never bought a new refrigerator and had it not be able to keep food cold. My 15 year old refrigerator actually froze some food sometimes, which is something that I would not be able to do with this refrigerator and I am lucky if food is below 40 degrees.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    there must be better options for the price

    Posted
    dbkm

    We purchased this refrigerator to match the other Samsung appliances we purchased and because it is one of the few smaller sized fridges available. Besides the complete run-around we got from Best Buy on the original price on this item that was not honored when we were billed (still waiting for our credit...), this is very expensive for what you get. We were replacing a cheap GE that was in our house when we moved in and honestly, I'm not sure this 'upgrade' is much better. The motor is LOUD, why? It seems like it should be whisper quiet for the price and the fact it is 2017. This is louder than our old cheap fridge that the motor was failing on, and why we bought this new one. The crisper drawer on the right does not open when the left french door is closed -why? This seems like poor design. You can open the crisper drawer on the left when the right french door is closed. If you put bottles in the doors they move all over the place - needs to be some sort of option to add to prevent this from happening. Quality doesn't seem to justify the price. I would not buy this item again. Additionally, VERY disappointed with the run around we received from BB on this purchase when THEY were the ones who delivered 3 weeks late and then could not honor our original bundled pricing for our appliances. Really poor customer service and follow through.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Overall a great fridge

    Posted
    CindyP
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I actually love my fridge! After replacing a 20yr old fridge, I was happy to have it. The only drawbacks, I miss having a dairy compartment on the door for butter, the shelfs are too deep for the butter dish. My old fridge's freezer was a top compartment ,so I was unsure about the bottom drawer design, but the freezer holds more than it looks! The only draw back is the food being exposed every time someone goes in for ice. I wish the bottom basket stayed inside, while the top shelf slides out. Or perhaps just the ice bin sliding out separate. Perhaps another layer of protection (like a cover over the bottom) to keep the food from frost exposure. Yes, the top drawer covers it ,but it doesn't seem quite enough. The only safe spot for the frozen pizzas to lay flat is on the top shelf with the ice bin. Again a potential frost problem. If they had a way for just the ice bin to slide out separate that would be awesome. ( can you tell I have teenagers using the fridge). If you do not use a lot of ice it shouldn't be an issue. However, overall I do love the fridge. I love the look of the stainless steel ,but I would probably pick the standard black or white in the future as the special cleaning of it is a bit problematic. I prefer just wiping it clean with soapy water or spray cleaner as needed instead of the smelly special stainless cleaner needed. But I must say it does look Great! It was a great value & a vast improvement over my old fridge. I just hope it lasts as long!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    My new refrigerator

    Posted
    Shawn
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I ordered a whirlpool refrigerator and it turned out to be slightly larger than I measured. I was so disappointed. I called Best Buy to find out what I could do. The team at Best Buy was so helpful and expressed sympathy to my disappointment. I had to go with my 2nd choice, a Samsung, in refrigerators. The team helped me to order the new fridge and have it delivered while they took away the whirlpool. Although I was initially disappointed, I now LOVE my Samsung fridge. It fits beautifully in a tight space, but yet it holds so much! I am beyond pleased with my Samsung fridge! The Best Buy team was SO wonderful and helpful. I am extremely grateful! From the staff at the store to the staff on the phone, they were great! Thank you Best But for helping me to get my beautiful refrigerator.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Displays the Energy Star symbol, but is only certi

    Posted
    NotHappy

    Displays the Energy Star symbol, but is only certified by Department of Energy. It is not on the Energy Star list for Energy rebates. Refrig is OK. Fits the space where we needed it to go and looks nice. My electric company, West Penn Power, is giving a $50 rebate for Energy Star certified refrigerators. After I submitted the form to obtain the rebate, they called and told me it is not Energy Star Certified. I contacted Samsung support who told me it is only certified by DOE, Department of Energy. It is not on the energystar.gov list. Unless I am misunderstanding something, the information Samsung is providing is misleading to the consumer. Samsung displays the Energy Star symbol under "Key Specs" on their website. This Google search "is rf220nctasr/aa energy star certified?" provides this result: www.samsung.com › ... › French DoorSamsung Electronics Rating: 5 - ‎27 reviews - ‎$1,799.00 ENERGY STAR® Certified. Compliance with ENERGY STAR®, a government program, ensures eco-friendly, energy ... Power. Energy Consumption, 630 This information was integral to our decision to purchase.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    4 years later, would never buy again.

    Posted
    Mnsok

    This fridge will get dinged by anything, and every week I am scratching my head about how it can get dented at the top of the door. If you push hard enough with your finger you can dent it. It will look like it was set out in a hail storm in no time. 6 month in I had to have a warranty call to replace the framing for the drawers because it cracked in half. This same spot is now cracking again. The ice maker quit working about a month ago, and now the folding tab to seal the door close just flaps back and forth. So I cannot close the left door without opening the right door. One of the worst fridges I have owned. I have owned this for 4 years now, it does not have a long life span. Terrible way to spend $1500.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great fridg for small space

    Posted
    Resourcefulsil
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Over all so far really like the fridge, we have only had it for about 3 weeks. We only had a few options since we only had 69 1/4 inch height, & most needed 69 3/4 to 70 (including the hinges) that is what limited our choice. I can not believe that builders do not consider this when building a home. Just remember to measure, measure again & then check a third time before placing order. We met at least 3 people whom had order their new fridge to find out upon delivery that it would not fit. There are a lot of sites online that will help you to explain how to measure. I love the fridge on top which is what we use the most. Not as happy with the freezer on the bottom bec everything is harder to access. I did swap out the ice cube bucket bec this one took up one whole 1/2 side of the top drawer. I also added baskets to my top freezer drawer to help organize the smaller things like chocolate chips, ice packs, nuts & frozen waffles & bagels. I think it was a bit overpriced but see how they can get it when someone only has limited space. I could have gotten a larger fridge with more options cheaper but would not have fit my space.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great french door, lots of space

    Posted
    Paulsbutiq
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Bought this as a replacement for a side-by-side fridge that came with our house. This was not our first choice, or even third choice for that matter, as we had a number of issues with availability for the units we really liked. We've had it for about a month and so far we are very pleased with this unit. Ample space in the French door fridge up top, shelves are adjustable and fit everything we need to fit, storage on the door is ample and can even hold the big jug containers. Bottom freezer has two deep bins and a slide-out drawer containing the ice tray. Icemaker works well. Very happy with freezer space as we don't seem to be as cluttered as we were before in the side-by-side unit. This unit does not have a water dispenser, so we bought a Brita which fits well on the top shelf of the fridge. Noise level is unnoticeable, look of the black fridge is sleek, magnets will stick to front of the fridge. Lighting is ample.

    I would recommend this to a friend

    • Brand response

      MsSamsung

      Thanks for the great feedback, Paulsbutiq! Glad you're happy with your new RF220NCTABC, even if it wasn't your first choice :)
      - Ms. SamsungMsSamsung

  • Rating: 3 out of 5 stars

    Noisy

    Posted
    Belmont552

    NOISY: I purchased this refrigerator because I am putting my house on the market and stainless steel is the standard today. I wouldn't have bought it otherwise. I read the reviews stating it was noisy and wouldn't have bought it if I'd planned to stay in my house. The reviews are correct, it is very noisy, constantly emitting a low range hum. About once an hour for 10 min or so, the noise gets louder with higher frequencies mixed in. The sound is bothersome and if I was in something like a studio apartment, I would not be able to sleep. APPEARANCE: The look is just okay for me, it's rather shiny. It is NOT stainless steel on the sides, instead it is gray -- you can't tell from the photos. SHELVES: The shelving placement is annoying with few options - I don't know where you would put something like a gallon jug of milk or a bottle of wine. I don't think you can fit a regular size frozen pizza in the freezer. My old fridge was just as small and I could fit normal items such as wine and pizzas in it without issues. If I was buying this for me, I would have kept looking for something with better features.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Love my new refrigerator

    Posted
    Lori
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Luckily for me my 6 year old refrigerator died. I hated that refrigerator. Nothing was laid out well for actual usage. This is the fridge I replaced it with. It's awesome! We were top freezer people until seeing this one. The door storage is great. I love the drawer on the bottom of the refrigerator part. It will never fall out of its track cause it's not suspended. I love the fact that everything I use daily is eye level and what you use the most can be stored on the one side so you don't always have to open both doors. It beeps if you leave the door open which is great. The freezer part is awesome. It has a shelf that comes out with the drawer so you can keep what you use the most on that. If you have frozen meat or items you don't need often the deep storage drawer holds A LOT. I totally recommend this product and Best Buy. The sales people were helpful and the item was delivered in 2 days. An overall pleasant experience. Also, for the price I highly recommend getting the extended warranty.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Fabulous Fridge for its size.

    Posted
    cocoanroses
    • My Best Buy® Elite MemberElite Member

    Searched for a month to replace 25 yr old 18 cu ft, til found this online & read the reviews. Would have needed a left mounted door(bad reviews for those); this is MUCH better. Love never having to bend down & reach far in fridge frequently like w/top freezer; sure beats sidebyside we had in another house years ago, too. Love that shelves & bins are all adjustable & clear, the lighting & the door chime when door is left open too long, & how much more quietly it runs. Won't use icemaker, as bad reviews for icemakers in all fridges generally, prefer using that space otherwise. Wish it didn't have the pantry drawer; add'l space between shelves instead would have been preferable. Very good its more energy efficient & that our dog no longer has to get up & move every time we access the fridge. Hope this lasts many years. Best Buy is true to its name; best price, very good sales personnel, we used bonus earnings from having purch washer&dryer mnth ago, & delivery personnel were great, too. Will definitely continue buying from Best Buy.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice refrigerator for small space

    Posted
    SuMax
    • Verified PurchaserVerified Purchase

    We purchased this refrigerator for its French doors, bottom freezer and total size from the website. We've only had it for 4 days but it's great so far! Lighting is wonderful. Accessibility good for frig. except pantry which is awkward. Two crispers above are actually sitting on the pantry so they jiggle whenever you open or close the pantry. I would have thought twice about that if I'd seen it firsthand. However, I called Samsung and they assured me that it wouldn't break. I also found out from them that the recommendation for temperature setting is 3 bars for both the freezer (-2degrees)and the refrigerator(38 degrees). Not mentioned in the manual so I note it here for you all. Frig. is easily organized though I would have liked maybe one shallow door shelf for smaller items. Wonderful to have most of the food at normal height. Freezer holds a lot especially since we didn't opt for ice maker. However, I'll need to get a few plastic baskets to organize better. It's quite deep.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice Fridge for a Small Size

    Posted
    JerseyJ
    • My Best Buy® Elite MemberElite Member

    Like many others who opt for this unit, it was because I had a cabinet restriction of 66" high. We prefer a bottom freezer so we don't have to do the limbo-bend to look into the refrigerator section. The French Door configuration gives it a more modern look than the standard two-door bottom freezer that it replaced. The white model has a slightly shiny finish rather than the duller matte, so we find that appealing too. This model does NOT have the freezer pull-bar that tilts up when pulled, to open the door. Not a big deal but we were told it should have it like its bigger models [since the 30" was not on floor display]. We have it only a few days so far, but no delivery, install or initial issues to report. The icemaker took about 10 hours before it starting dropping the 1st few ice cubes. If you want a smaller footprint fridge that appears to be well-made, and like the French Door look, consider this unit.

    I would recommend this to a friend