Questions & Answers

Name: Samsung - 25.5 Cu. Ft. French Door Fingerprint Resistant Refrigerator - Black Stainless Steel
Brand: Samsung
SKU: 5580242
Price: 1699.99 USD
Rating: 4.4 (1240 reviews)

Samsung - 25.5 Cu. Ft. French Door Fingerprint Resistant Refrigerator - Black Stainless Steel

Model:: RF260BEAESG; |
SKU:: 5580242

User rating, 4.4 out of 5 stars with 1240 reviews.

Highly rated by customers for:

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QuestionHow do I defrost the ice maker on my fridge, Model RF263BEASR/AA?
Asked 2 years ago by Ktownbob.
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QuestionDoes this model have a drip tray? I have ants going under the refrigerator and I cleaned the floor but they still come so I’m wondering if there is something that was spilled into a drip tray but I can’t find one
Asked 3 years ago by annie.
This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Filtered Ice Maker
- Answer Hi annie, We appreciate your question about a compatible drip tray for the refrigerator. We recommend visiting the website of our authorized distributor for parts and accessories for a compatible drip tray for your refrigerator. I have shared their website below. http://www.samsungparts.com/CustomerService.aspx Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide them this number 1144895014 and it will help our team pull up your information. Leo
  Answered 3 years ago by Samsung
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QuestionI'm considering purchasing the Model RF260BEAE, with internal ice maker, but I can't tell the size of the ice cubes. Is there an option for crushed ice, or are they all cubes?
Asked 3 years ago by SueB.
This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Filtered Ice Maker
- Answer No crushed ice option. The ice looks the shape of a half moon.
  Answered 3 years ago by Dmoore87651
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QuestionMy refrigerator model RF26HFENDSR the back of the refrig is clog with ice and now not cooling food. How do I get rid of the ice?
Asked 4 years ago by shar.
This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Filtered Ice Maker
- Answer Hi shar! We would love to speak with you about your refrigerator freezing up and not cooling. If you'd like to discuss resolution options with us, please reference ticket number 1143656013, and contact us directly through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
  Answered 4 years ago by Samsung
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QuestionM the top of my refrigerator isn’t cooling why? Is there a reset button?
Asked 4 years ago by Kisha.
This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Filtered Ice Maker
- Answer Hello Kisha! We are sorry to hear that your unit is not cooling. I have provided a few solutions to help rectify the concern. Check if the power plug is properly connected. • Check if the set temperature on the digital display is warmer than the freezer or fridge inner temperature. If it is, set the refrigerator colder. • Is the refrigerator in direct sunlight or located near a heat source? • Is the back of the refrigerator too close to the wall, preventing proper ventilation? I have also provided a link to help as well. (https://www.samsung.com/us/support/troubleshooting/TSG01001027/) Thank you for choosing Samsung. ^Nic
  Answered 4 years ago by Samsung
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QuestionIce maker not hooked up how do I get it to make ice?
Asked 4 years ago by davetim.
This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Filtered Ice Maker
- Answer I'm happy to help with this, davetim! If the ice maker was not connected to a water line during installation, you will need to connect this first. You can find instructions on how to do this beginning on page 11 of the user manual (https://bit.ly/3wrEUi2). If the water line has been connected but you're still not getting any ice, I recommend following the steps in this link: https://bit.ly/2TFrCji. ^Jecca
  Answered 4 years ago by Samsung
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QuestionDoes the power freeze need to be on to make ice
Asked 4 years ago by Anonymous.
- Answer Great question! No, the power freeze does not have to be on for the ice maker to produce ice. However, sometimes we do recommend using the power freeze to help improve ice production. I would also like to note that the ice maker does have a separate button that will turn the ice maker on/off. ^Jecca
  Answered 4 years ago by Samsung
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QuestionHow do I get the bottom shelf out to clean?
Asked 4 years ago by MO.
This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Filtered Ice Maker
- Answer I'm happy to help with this, MO! This link (https://bit.ly/3ozjuML) can walk you through how to remove any of the shelves or door bins from your refrigerator. ^Jecca
  Answered 4 years ago by Samsung
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QuestionDimensions
Asked 4 years ago by Anonymous.
This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Filtered Ice Maker
- Answer I'm happy to help with this! The dimensions I have listed for this refrigerator are: 35 3/4" W x 70" H x 35 5/8" D. ^Jecca
  Answered 4 years ago by Samsung
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QuestionIce maker stopped working again. I changed filter following all instructions, no luck. Previous to this incident, display was acting up, but I followed directions to reset, and now it’s fine. No ice stuck in trays
Asked 4 years ago by Suebee.
This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Filtered Ice Maker
- Answer Hi Suebee! I'm happy to help with this. This link (https://bit.ly/3xGqOdQ) can walk you through what steps to take if the ice maker is not working properly. ^Jecca
  Answered 4 years ago by Samsung
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QuestionThe house I just bought has this refrigerator, just 1 year old, with the ice maker inside the freezer and no filtered water dispenser. Before it ends up in the garage and I buy a different model, is there any way to add a water dispenser to this one?
Asked 4 years ago by EmmFM.
This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Filtered Ice Maker
- Answer Thanks for asking, EmmFM! This model is not designed to have a water dispenser added. ^Jecca
  Answered 4 years ago by Samsung
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QuestionThe compressor on our fridge is getting hot and the fridge and freezer are not keeping cold enough. Does this model RF260BEAEWW have a digital inverter compressor or a regular compressor? 1 would be covered both the part and labor, the other no. Thanks!
Asked 4 years ago by JEL12.
This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Filtered Ice Maker
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QuestionLight is out in freezer, where is the light located at in the freezer? Part# would be great. Fridge Model#RF260BEAESR
Asked 4 years ago by lightman.
This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Filtered Ice Maker
- Answer Light is in bottom of left fridge door. Part# is on Led. Price is ridiculous will be my last Samsung Fridge.
  Answered 4 years ago by Lightman
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QuestionWhere is the water shut off valve on the Samsung French Door refrigerator RF260BEAESR/AA?
Asked 4 years ago by BMBC.
This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Filtered Ice Maker
- Answer Hi BMBC! The water shut off valve is typically located behind the refrigerator, however it can be located in other areas of your home. Page 11 of the user manual (https://bit.ly/2Ylmlge) has instructions on how to connect the water line that should be able to help you find your home's water supply shut off valve. ^Jecca
  Answered 4 years ago by Samsung
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QuestionThis fridge came with the house we bought, but there is no ice maker. I can see there is space for one, and hookups for water, but no ice maker. Where can I purchase a replacement to put back in?
Asked 4 years ago by Noicemaker.
This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Filtered Ice Maker
- Answer Hi there! I recommend checking SamsungParts.com or calling 1-800-627-4368 for information on available parts and accessories for Samsung appliances. ^Jecca
  Answered 4 years ago by Samsung
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QuestionI have a Samsung French door refrigerator model RF260beaeww ice is coming out out looking like crushed ice
Asked 4 years ago by Anonymous.
This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Filtered Ice Maker
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QuestionThe other day I cleaned my freezer out. I did not take any shelves out,I just wiped it down and put the food back in..now the ice maker is not making ice
Asked 4 years ago by Freezer.
This question was asked about the related product: Samsung - 25.7 Cu. Ft. French Door Refrigerator - Stainless-Platinum
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Questioncan we adjust the amount of ice our icemaker makes?
Asked 4 years ago by Anonymous.
This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Filtered Ice Maker
- Answer Great question! The ice maker does not have a settings feature to change the amount produced. However, you can activate the Power Freeze option to increase ice production, or turn off the ice maker to pause production. ^Jecca
  Answered 4 years ago by Samsung
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QuestionI have a Samsung RF261BEASER, purchased 1 year ago but not used until now. The ice maker will not stop making ice, no matter what the light indicator shows. I've tried both with the light off or on, multiple times. Any ideas?
Asked 4 years ago by icemaker.
This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Filtered Ice Maker
- Answer I'd like to help with this! When the icon that looks like a cup with the words "ice off" inside is lit up, the ice maker should be turned off, and not produce any more ice until it is turned back on. If it is still making ice, I recommend using the information in this link: https://bit.ly/3p3IGKB. ^Jecca
  Answered 4 years ago by Samsung
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QuestionDimensions.
Asked 4 years ago by jerry.
This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Filtered Ice Maker
- Answer The Product Dimensions with Hinges, Handles and Door are 35 3/4" W x 70" H x 35 3/4" D. You can view this information on our website Samsung.com under product specifications. Thank you for choosing Samsung for your home! ^Lena
  Answered 4 years ago by Samsung
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Questions & Answers

Samsung - 25.5 Cu. Ft. French Door Fingerprint Resistant Refrigerator - Black Stainless Steel

Q: QuestionHow do I defrost the ice maker on my fridge, Model RF263BEASR/AA?

Q: QuestionDoes this model have a drip tray? I have ants going under the refrigerator and I cleaned the floor but they still come so I’m wondering if there is something that was spilled into a drip tray but I can’t find one

Q: QuestionI'm considering purchasing the Model RF260BEAE, with internal ice maker, but I can't tell the size of the ice cubes. Is there an option for crushed ice, or are they all cubes?

Q: QuestionMy refrigerator model RF26HFENDSR the back of the refrig is clog with ice and now not cooling food. How do I get rid of the ice?

Q: QuestionM the top of my refrigerator isn’t cooling why? Is there a reset button?

Q: QuestionIce maker not hooked up how do I get it to make ice?

Q: QuestionDoes the power freeze need to be on to make ice

Q: QuestionHow do I get the bottom shelf out to clean?

Q: QuestionDimensions

Q: QuestionIce maker stopped working again. I changed filter following all instructions, no luck. Previous to this incident, display was acting up, but I followed directions to reset, and now it’s fine. No ice stuck in trays

Q: QuestionThe house I just bought has this refrigerator, just 1 year old, with the ice maker inside the freezer and no filtered water dispenser. Before it ends up in the garage and I buy a different model, is there any way to add a water dispenser to this one?

Q: QuestionThe compressor on our fridge is getting hot and the fridge and freezer are not keeping cold enough. Does this model RF260BEAEWW have a digital inverter compressor or a regular compressor? 1 would be covered both the part and labor, the other no. Thanks!

Q: QuestionLight is out in freezer, where is the light located at in the freezer? Part# would be great. Fridge Model#RF260BEAESR

Q: QuestionWhere is the water shut off valve on the Samsung French Door refrigerator RF260BEAESR/AA?

Q: QuestionThis fridge came with the house we bought, but there is no ice maker. I can see there is space for one, and hookups for water, but no ice maker. Where can I purchase a replacement to put back in?

Q: QuestionI have a Samsung French door refrigerator model RF260beaeww ice is coming out out looking like crushed ice

Q: QuestionThe other day I cleaned my freezer out. I did not take any shelves out,I just wiped it down and put the food back in..now the ice maker is not making ice

Q: Questioncan we adjust the amount of ice our icemaker makes?

Q: QuestionI have a Samsung RF261BEASER, purchased 1 year ago but not used until now. The ice maker will not stop making ice, no matter what the light indicator shows. I've tried both with the light off or on, multiple times. Any ideas?

Q: QuestionDimensions.

QuestionHow do I defrost the ice maker on my fridge, Model RF263BEASR/AA?

QuestionDoes this model have a drip tray? I have ants going under the refrigerator and I cleaned the floor but they still come so I’m wondering if there is something that was spilled into a drip tray but I can’t find one

QuestionI'm considering purchasing the Model RF260BEAE, with internal ice maker, but I can't tell the size of the ice cubes. Is there an option for crushed ice, or are they all cubes?

QuestionMy refrigerator model RF26HFENDSR the back of the refrig is clog with ice and now not cooling food. How do I get rid of the ice?

QuestionM the top of my refrigerator isn’t cooling why? Is there a reset button?

QuestionIce maker not hooked up how do I get it to make ice?

QuestionDoes the power freeze need to be on to make ice

QuestionHow do I get the bottom shelf out to clean?

QuestionDimensions

QuestionIce maker stopped working again. I changed filter following all instructions, no luck. Previous to this incident, display was acting up, but I followed directions to reset, and now it’s fine. No ice stuck in trays

QuestionThe house I just bought has this refrigerator, just 1 year old, with the ice maker inside the freezer and no filtered water dispenser. Before it ends up in the garage and I buy a different model, is there any way to add a water dispenser to this one?

QuestionThe compressor on our fridge is getting hot and the fridge and freezer are not keeping cold enough. Does this model RF260BEAEWW have a digital inverter compressor or a regular compressor? 1 would be covered both the part and labor, the other no. Thanks!

QuestionLight is out in freezer, where is the light located at in the freezer? Part# would be great. Fridge Model#RF260BEAESR

QuestionWhere is the water shut off valve on the Samsung French Door refrigerator RF260BEAESR/AA?

QuestionThis fridge came with the house we bought, but there is no ice maker. I can see there is space for one, and hookups for water, but no ice maker. Where can I purchase a replacement to put back in?

QuestionI have a Samsung French door refrigerator model RF260beaeww ice is coming out out looking like crushed ice

QuestionThe other day I cleaned my freezer out. I did not take any shelves out,I just wiped it down and put the food back in..now the ice maker is not making ice

Questioncan we adjust the amount of ice our icemaker makes?

QuestionI have a Samsung RF261BEASER, purchased 1 year ago but not used until now. The ice maker will not stop making ice, no matter what the light indicator shows. I've tried both with the light off or on, multiple times. Any ideas?

QuestionDimensions.