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Hello farouk, Thank you for reaching out and letting us know that you're unable to see any information about us taking the old refrigerator. We understand that this information may be essential for you to know. We're here to help. As per checking, removing the old appliance depends on the agreement you have with the retailer where you will purchase the new product. We highly suggest getting in touch with the retailer for further information. For other concerns, do not hesitate to reach out via our Support Channels below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144359648 -Angelica
Sorry, there was a problem. Please try again later.I paid a fee, I believe $24.99 and they did in fact remove my old refrigerator.
Sorry, there was a problem. Please try again later.Nowhere said I take the old Ref away but i kept it to store water and soft drinks !!
Sorry, there was a problem. Please try again later.

