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It could be the age of the TV or sound bar. This sound bar is the only one Samsung said would operate properly with a 2017 HD4 Flat Screen.
Sorry, there was a problem. Please try again later.In my TV, I have to go to settings, find audio, and select "optical" output for the sound and not the TV speakers.
Sorry, there was a problem. Please try again later.Go to sub-woofer, press/hold set-up button until blue light stops blinking, sound bar should state ready, then configure via sound bar remote, should synch with tv source.Good luck. Cumbersome without Sound bar remote.
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