Questions & Answers

1-10 of 43 Questions
  • Question
    I bought this unit a couple days ago and it has very little bass. I have gone over the manual and done all step by step as in the manual. I called Samsung and they said to get good bass watch a movie with a lot of explosions. Movie soundtracks? No bass.   (10 Answers)

    By rsbob May 3, 2017.

    Answers
    • Best 
      Answer

      You either dont have the sub synced with the soundbar (you cant just open it, hook it up and it works) or you didnt turn the bass option up in the settings.

      By Anonymous May 5, 2017.

    • Question
      Will this work if we don't have an optical input in the back of TV? It's a 2015 55" Hitachi smart tv, but there are only HDMI and USB slots. we really need more sound and I want to order this, but don't know if we have the right setup for it.   (5 Answers)

      By Anita April 3, 2017.

      Answers
      • Best 
        Answer

        You can connect the HDMI ARC port on the TV to the HDMI Out port of the soundbar. That the best way. Its more better than Optical as HDMI passes more audio types than optical.

        By Kranthi April 19, 2017.

      • Question
        What is the difference between this model HW-M550/ZA and the HW-K550/ZA?   (4 Answers)

        By AnthonyInVA March 22, 2017.

        Answers
        • Best 
          Answer

          I was told by an employee the k550 models were from 2016. And the m550 model is from 2017.

          By Eddie May 17, 2017.

          • Verified Purchaser
          • My Best Buy® Elite Member
      • Question
        What is the width of this soundbar? Am looking to pair w/ 40" Samsung and don't want this wider than the TV.   (5 Answers)

        By dbjohnson June 3, 2017.

        Answers
        • Best 
          Answer

          39 7/8" end to end

          By Doberdad June 4, 2017.

          • Verified Purchaser
          • My Best Buy® Elite Member
      • Question
        What are the best compatible rear speakers wireless that are compatible with This sound bar system   (2 Answers)

        By Anonymous June 17, 2017.

        Answers
        • Best 
          Answer

          The SWA-8500s is the latest and it works flawlessly once paired to this sound bar.

          By AmanteNJ August 2, 2017.

        • Question
          I have read the description but saw no mention of the number of watts. How many watts is this system?   (2 Answers)

          By Zandra August 28, 2017.

          Answers
        • Question
          how loud is this bar?   (6 Answers)

          By Ric August 3, 2017.

          Answers
          • Best 
            Answer

            not as loud as it should be in my opinion

            By wolmar72 August 18, 2017.

            • Verified Purchaser
            • My Best Buy® Member
        • Question
          I just bought this Samsung - 3.1 -Channel Soundbar System. The remote volume button only goes to Mute or Vol. 20. Can't turn it up or down. Why? Is it becuz that remote isn't synced to my Time Warner remote yet? Or something else?   (4 Answers)

          By shmily May 23, 2017.

          Answers
          • Best 
            Answer

            The volume button is tricky - don't press down on it like a button; it's really a toggle switch. Place your thumb below the "button" and push it UP to increase the volume or DOWN to decrease it. I thought the same thing until we figured it out.

            By irishgoddess7 June 13, 2017.

            • Verified Purchaser
            • My Best Buy® Member
        • Question
          will this soundbar system work with a 4k hd tv?   (3 Answers)

          By compatability July 18, 2017.

          Answers
          • Best 
            Answer

            Yes, I currently have a 4K tv and it works just fine :)

            By Phil August 16, 2017.

          • Question
            TV Samsung un50ku6300. Using digital to analog optical port for wireless headphones. Will a dual digital to analog Audio (2 TOSLINK SPDIF) work okay with this sound bar? Read it works with other soundbars on amazon with headphones.   (1 Answer)

            By Rose October 17, 2017.

            Answers

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