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87%of customers recommend this product.

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Customer Ratings & Reviews

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    • Brand Response

      MrSamsung 

      May 25, 2017

      bluejeans

      Thank you for purchasing the Samsung Soundbar. I am sorry to hear that you were not happy with its sound quality.

      A possible cause may be that the Soundbar is not placed with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. (Refer to product photos on BestBuy.com and zoom in on the photos) If you have incorrectly placed the soundbar with the display side down and the SAMSUNG logo perpendicular to the floor, you will experience muffled or low quality sound because the unit will be resting on the speakers.

      I hope this helps to solve the sound issue. Should you need further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

      -Samsung Ambassador Samsung

    • Brand Response

      MrSamsung 

      December 1, 2017

      Dazz,

      Thank you for purchasing this Samsung HW-M550 Soundbar System.
      I am sorry to hear that you were having trouble adjusting the volume settings to your liking.

      Our customer care representatives are always here to help with sound setting adjustment to make your audio experience more enjoyable.
      Simply give us a call at 1-800-SAMSUNG, or reach us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

      Again, thank you for taking the time to share your experience. We hope to hear from you soon.
      -Samsung Ambassador Samsung