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Customer reviews

Rating 4.3 out of 5 stars with 2800 reviews

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  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

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    Rating 4.5 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 2,802 reviews
  • Rated 4 out of 5 stars

    Nice Sound System

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    Posted .

    Got this to replace an old sound system we bought about ten years ago and should have replaced a lot sooner. Technology has improved so much and I am so glad I chose this system. So much easier to hook up! Nice clear sound and woofer box which makes TV more enjoyable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mating this sound bar up with my new Samsung 4K

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    Posted .

    I tried an off brand sound bar and it would not connect bt bluetooth, However this sound bar connects effortlessly and comes on with the set. Only one remote for everything is a plus. The last best feature is no wires to the sub woofer, over 20 feet away from the main unit and still able to knock your socks off.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Bought this with my 55 inch Samsung TV

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    Posted .

    Great sound. The only reason I'm not giving it 5 stars is because I can not get the Bluetooth to connect with my iPhone 7. I read and followed instructions from Google but still doesn't work. Bummer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound bar

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    Posted .

    Really good sound bar has nice base and highs for the whole room

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent Soundbar with rear wireless speakers…

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    Posted .

    I just purchased this soundbar and the matching rear so-called wireless speakers (SWA-8500S/ZA). I have it connected to a 75” Sony 4k TV (940D). Setup was seamless, everything connected to each other. NOTE: rear speakers are wireless to the point that you don’t have to run wires from rear to front to connect but you have to run speaker wires from rear speakers to a wireless module that connects wirelessly to the soundbar. SOUND: Crystal clear sound is amazing PERIOD! BASS: Has the right amount of Bass. Not too much nor too little, you feel the rumbling in the room. SURROUND SOUND: Rear speakers are the key to this soundbar!!! I would NOT recommend purchasing this soundbar without those rear speakers. Sound is soooo much better than with the soundbar alone. I heard sounds/noises that I have never heard before with my previous soundbar (Bose 1SR). I was watching a LiL Star Wars yesterday and it was like watching a totally new movie LoL! When you have everything connected you just have to fine tune the sound adjustments via soundbar remote to your liking and thats it. I also purchased speaker stands (Model: EFSATB SKU: 4966754) for the rear speakers but be aware that those speakers mount via keyhole back, I had to go to my local Lowes to get the necessary screws/wing nuts in order to mount on stands. REASON FOR 4 STARS: I gave it a 4 Star rating, not because of the Soundbar itself but for the difficulty of trying to program my TWCable remote and my XBOX 1s to control said soundbar. I don’t know if it was because of this being a new 2017 model soundbar (HW-M550/ZA) it was unable to pair to my cable remote or the Xbox 1 but I eventually had to go to BestBuy and purchase a Harmony 650 Universal remote (Model: 915-000159/915-000160 SKU: 9837565) in order to pair this soundbar and the rest of my connected hookups. That did the trick. I just hate having four or more controllers laying around when I can just be using one.I guess if you’re connecting this soundbar to a samsung TV it is a no brainer but as I said in the beginning, I have a Sony. If you are a die hard Audiophile disregard this review because of course this soundbar is not for you. I’m not an audiophile. I like simplicity and decent sound. Other than that, this is a great item if you were researching for a new some what simple surround sound feel. This is a no regret purchase if you ask me. I hope this review helped.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent audio at a reasonable price

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    Posted .

    I usually listen to audio through my expensive Yamaha receiver, but wanted something with a little less overkill. This unit is perfect. I also purchased the rear surround kit (sold separately) and am very impressed. (Note: I have this paired with a Samsung 55" MU8500 TV). The sound is clear and, when the TV and source settings are properly tweeked, the surround separation results in truly 5 separate channels; of course with the .1 sub. Something to note: while you can connect the TV via Bluetooth, you will not have Dolby Digital surround, but rather 5 speakers playing the same audio. I have mine connected to the TV via HDMI ARC and that's where Dolby Digital shines. There is more than enough power to pump up the sound, and I have no problem with the bass output. Remember, the subwoofer only produces very low frequency sounds, so it is not something you hear, but something you feel. You can really put the sub almost anywhere in the room as the output is omni-directonal. This is a 3.1 soundbar, so it has a separate center channel that makes it easier to hear dialogue. There are a few settings you can control with the remote: trebel, bass (the subwoofer has its own volume button on the remote), listening mode (movie, standard, music, sports, etc., but no surround mode), turning on/off the surround speaker audio, and adjusting the surround volume. Interestingly, since there is no surround listening mode, I have to set this option in my Samsung TV's audio settings. Odd. The remote also controls the overall volume, just like the TV remote. There are some other "hidden" functions of the remote. You will have to download the complete manual (not included in the box) to enjoy all the features of the bar. I don't know if DD is passed though the optical connection between the TV and bar. I don't have that connected. I have no other connections into or out of the bar. This soundbar does not support any other decoding but Dolby Digital. Not ATMOS, DD+, or anything else. This is fine as the MU8500 only decodes DD and DD+ (if offered by the source). Honestly, unless you're an audiophile, it doesn't matter. Why did I give this four stars? Unless you are using a standard sound output, read that: not surround, there is a slight audio-sync problem. What that means is the audio sightly does not match the video. This is sometimes called lip-flap. Yes there is an audio-sync adjustment on both the TV and bar, but rather than fix the problem, they exacerbate it. Samsung is aware of the problem but, as of this writing, there is no resolution. At least according to the Samsung forums. Overall, this is an awesome soundbar and I highly recommend it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very Good Value

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    Posted .

    I bought this to go with a new Samsung 43" 4K TV and disk player. The bar's low profile keeps it below the level of the bottom edge of the screen on the standard stand. The sub-woofer is in a cabinet below, on its side. Set-up was very simple--I ended up using the optical cable when the Bluetooth connection caused the TV to go crazy. The sub automatically paired wirelessly with the bar, and the combination automatically powers up with the TV and can be controlled from the TV's remote. I won't claim the sound is equivalent to a Sonos or Bose bar/sub combination--each combo costing about $1400--but the price is a fraction of that, and the sound is close enough. (CR rates it second behind the Sonos.) I haven't settled on which of about four sound "modes" I like best for general purposes, but I have the sub turned down two notches--all of this can be quickly adjusted from the bar's remote. Voices sound very natural (no unnatural "boom"), and music gets good response top to bottom, with good mid-range (often the weakness in systems, including this TV's internal speakers). The sub goes to depths that "built-in woofer" bars can't reach, and can be hidden almost anywhere. All told, a good buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sounds amazing

    Posted .

    I recently purchased a Samsung 49MU800D from Costco(sorry BB). This soundbar sounds great with the TV. It was super easy to pair with it. And I do recommend getting the SWA-8500 rear speakers for the bar. I love streaming music from my phone through the system. It sounds awesome. I'm not going to knock it down a star, because not everyone has the same TV as me. But the only thing that I do not like, is the remote. Because it is identical to the remote for the TV. The buttons are labeled different, but in the same locations. So it easy to grab the wrong one. They should have at least made it a different color. You can control the volume for the soundbar from the TV remote. But not the settings for it. Thats my only minor gripe. I do recommend this.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Purchase, with one exception...

    Posted .

    The sound definitely delivers a cinematic audio experience. However, every now and then there is this awful popping sound out of nowhere. If SAMSUNG can work on the popping sound, I'm sure this sound bar will receive the 5 stars it deserves.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    5.1 wireless support and plenty of bass

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    Posted .

    This paired without issue to my SWA-8500S wireless rear speakers. There was also no sound distortion or interference and I have quite a few wireless devices on my first floor (SmartThings hub, TP-Link WAP, Arlo Pro Hub). On a side note if you have an older TV or a lower end TV your mileage may vary. I have the MU8000 and I get perfect 5.1 DTS and Dolby Digital support. I also tried it with last year's KU6300 and I only got the 2.1 channels replicated to the rear speakers. ARC support with my MU8000 worked perfectly for about a day and then suddenly stopped. I read a few posts saying to power off and unplug everything for a few hours, but that didn't solve the problem. I eventually gave up and connected it to optical and surprisingly I got most of the ARC features (single remote volume control, settings control from TV, and auto on/off). You do lose lossless support by using optical, but I only stream 4K so I'm not concerned. I confirmed 5.1 DTS works with the Xbox One X and nVidia Shield using HDMI passthrough to the TV. Once again your mileage may vary by TV. There are a lot of people complaining about bass from the subwoofer. Personally I am very satisfied. I placed the sub in the corner of my living room and couldn't be happier. This is also coming from someone that had two 12in subwoofers in his car for nearly 15 years. I tend to prefer a more balanced sound now so again your mileage may vary. I personally have no issues with the bass.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad to have 3.1

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    This past Christmas 2017 I bought the Samsung 2.1 430 soundbar and love it - it really is a great, affordable, feature-packed sound bar. The challenge I have with the 430 is simple - I had it mounted underneath my 55" Samsung 4k in my living room....which means it's a bit less wide than the 55" TV and looks kinda foolish, and, coming from a 5.1 surround system to a 2.1 for my living room the 430 just wasn't cutting it for such a large, open space. I moved the 430 to my master bedroom and have it mounted under a 40" Samsung LED..and it looks and sounds perfect. On to the 3.1. --- I had my eye on this for awhile and was waiting until the new models came out so BB would put this on clearance, OR, until I could find an open-box for a decent price. As luck would have it, BB had an open-box 3.1 550 in Downers Grove, IL for a steal. Now, the subwoofer has some obvious imperfections and visible 'scars' on it, but the sub will be hidden out of sight. No dings to Samsung or BB for that whatsoever. The person who had this before me simply didn't take care of this and that's on them. With the 550, I picked up the third speaker/center channel, the soundbar itself is several inches wider than the 430, meanwhile also contains the same key features as the 430. I was very happy to get this and for a great price. It looks much better mounted under my 55" family room television, sounds every bit or better than the 430, and if need be down the road, this model allows you to buy and pair the Samsung rear wireless speaker kit. So you can make this a 5.1 home theater if you wish. Positives: + Mounting this (and the 430 model) is simple - took me ten minutes per soundbar + Subwoofer pairing is simple - no hiccups + Bluetooth works perfectly + Digital in, HDMI, AUX, BT all provide you with the options you need to play movies/cable, music, or gaming + Affordable + Best Buy had this marked down to $200, then gave me 10% off for it being a floor model, and I had a $5 RZ certificate to use. All in for around $190 I was thrilled! Ding: - As mentioned above, the previous owner didn't seem to care too much about the subwoofer

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great soundbar for the price

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    I’m happy with my descision to buy the Samsung 3.1 soundbar. I was aiming toward a Sony or JBL, but with the better looking sub woofer and the longer length soundbar, I had to go with this one. The guys at Geek Squad helped me find the right one. The sub woofer isn’t as powerful as others but still does a great job. It’s bass when you actually need it. The mid to high levels are great. I wish the subwoofer put out more bass on lower levels because I’m using it in my bedroom. It packs enough punch for my liking and my space when it is turned up. It would be a great system for a living area too. The 3.1 has a strong metal mesh material around the entire soundbar which is a huge plus compared to the 2.1 that has a soft fragile material. This soundbar has different modes to best fit what youre watching. The clear mode helps to hear dialogue better and movie mode has rich deep sound, and with the subwoofer, I can hear sound effects I wouldn’t hear if I was just using my tv speakers. Music mode sounds great too. It’s a huge difference using this soundbar now. The lcd screen isn’t center on the soundbar but it can’t be with the 2 center speakers, which makes this one stand out from the 2.1 and other soundbars. It has clear crisp sound and it can get really loud. It’s like being at the cinema in my own bedroom. I may add the external speakers to get more surround sound and to increase sound effect levels. Easy setup. Bluetooth connectivity to my phone is flawless. It connects to the subwoofer via Bluetooth seemlessly. It has a very slick looking and comfortable remote that’s very responsive. I’m very pleased with my purchase and I would buy another one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome sound bar

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    Posted .

    Great sound bar. Works perfectly with my 2016 ks8000 tv. Pro tip: go into sound settings in your tv and change from pcm to dts 2:5 and it will sound night and day better. Also, I really recommend the 2 rear speakers as it makes it sound way better and have actual surround sound. The vocals are great, and the bass is honestly impressive as well. I have to turn it down to like 3 on bass and sub level or it's just way too much for my apartment. If you have a Samsung tv and want a sound bar this is the one to get.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Subwoofer is low powered, everything else is great

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    Posted .

    I wanted a 5.1 system but my wife didn't want wires going everywhere. This seemed like a great compromise. The soundbar has left, center, and right incorporated into it. We added the rear speaker kit so that we could get the full 5.1 experience. Everything sounds great except that the subwoofer isn't very powerful. Our previous system was a a Yamaha traditional 5.1 system, and the wattage on the back of the subwoofer for that says 45 watts. The one in this system says 28 watts. I noticed when watching movies you can hear the bass, but you can't feel it. There's very little "punch". I turned the subwoofer volume and the bass to max, but that didn't help all that much. I've come to the conclusion that that's just the way the subwoofer is and not that it's defective. I really wish they had an option to add a wired subwoofer or a different wireless subwoofer. For the price, I'm surprised that these features aren't included. For the pros, the rest of the speakers sound great, and it has some expandability. As I mentioned before, there is a rear speaker kit that you can purchase that makes this 5.1. The rear speakers do connect with a wire to a receiver, but it is still better than having to run wires from the front of the room to the back. I hid my wires behind the couch. You can connect bluetooth devices to stream music, if you have a samsung TV, you can control the tv and the soundbar with the TV remote, which I find to be convenient. Overall, I'm satisfied, I just wish the subwoofer was more powerful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Bought this to improve sound on 55” Samsung TV

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    I have a Man Cave TV with awful sound, my stereo plays great stereo but I wanted something with a center channel and surround sound. I looked, listened and researched. For a few bucks more I went with the 3.1 which has the extra center channel and I’m glad I did. Hooked easy to my TV and stereo with Digital Input, Aux input and it does have an HDMI port as well. What I didn’t realize is Samsung TV’s auto connect to this unit and it controls sound and volume which is a great feature. I find this sound bar to be exactly what I’m looking for for my space and price was about right. Not the sound of my expensive sound system in my living room with 5 speakers but good none the less. I find myself streaming music through TV and using the sound bar rather than the stereo, perfect for the size room. Remember if your a sound expert this is not going to give you super sound but sounds great for the price. There is a BOSE I would of liked to have but it was more than double the price. You can also pair this with wireless Samsung speakers, am considering but not an urgent issue right now. There are sound settings for STANDARD, MUSIC, SPORTS, CLEAR VOICE sound which all seem to work well. Overall I’m pleased and would purchase again, why 4 stars...I have a stereo with 4 speakers and music sounds way better out of the stereo than the one (3-speaker) sound bar, just saying.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Obnoxious to set up, but awesome after that

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    Before I get into my review, I need to clarify that I love this soundbar, and that my experience may be due to the fact I got an open box deal. The only reason I'm knocking off a star is because it was a nightmare to calibrate, and get set up. Samsung has a bad habit of printing crappy manuals that aren't much help, so I spent a lot of time on the phone with Samsung trying to get it to work right. For those who buy, and find themselves unable to properly adjust the audio synch settings, make sure the sound bar is not in demo mode. I can't remember the process off the top of my head, but every problem I had was due to it being stuck in demo/store mode. So check there first. This soundbar is awesome once you get it set up. Once you have the sub hooked up, it produces a solid sounding experience, and it can hook up to two wireless rear surround speakers to give you an excellent 5.1 experience if you don't have the space for a full surround sound system, or you live in an apartment where you can't wire you're entertainment center, or if you just don't have the money to buy a high end system. This is a great entry level soundbar, that has the ability to give you a solid 5.1 surround sound experience on a budget.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good System- Not The Best, But Happy Customer

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    Overall this is a good system. The sound is clear and clean. As other reviews mentioned the bass is lacking but for me personally that isn't too bad. We have this set up in a log home with high-ceilings so the acoustics travel - overall I am pleased with the purchase, especially at the sale price I purchased it at. If it would have been full price my opinion may be slightly different but the sale price was a great price point. My recommendation would be to do your research and actually test out a few soundbars to understand if this one is right for you. Overall I am happy with this product and I did pair it with the 2 satellite speakers as well - which I do highly recommend. Installation and setup were a breeze as well - it just took a few minutes and everything was set up and working.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall sound quality is good, but weak bass

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    I purchased this sound bar for its Bluetooth connectivity and for compatibility with my 2013 Samsung UN46EH5000 TV. It was easy to set up - I opened the box, plugged in the bar and the wireless sub-woofer paired instantly. All of my IOS devices connected easily via Bluetooth. I don't currently have any Android devices to test the Bluetooth with, but I would assume they connect well also. I connected it to the TV using the supplied optical audio cable (TOS Link) and this allows me to control volume settings with the Xfinity cable remote. This sound bar comes with its own remote but I only need it to put the bar into Bluetooth mode. When using it with the TV, the sound quality is good and a significant improvement over the speakers that are built-in to the TV. I think the sound is even better when playing music through the Bluetooth option. I added the wireless Samsung surround speakers (SWA-8500S) but I honestly don't see any improvement in sound quality from using those, so I would save your money on that add-on. Overall I am happy with the purchase. Best Buy delivered it promptly and they had the lowest price I found anywhere and an easy online purchase experience.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tv sounds better now

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    I had a hard time setting this up so I called Samsung. He had me use a pen to reset the back of the sub woofer then told me to use the volume on the remote control and push down. It would come up as Shop1 and that is not what is suppose to happen. He had me do this several times then told me to take it back to Best Buy which was a big inconvenience since I had it shipped to me because my car is too small to fit the box in. I return it to Best buy they check it out and said the subwoofer is not working so they give me a new one. I get home after having to cut the box apart in the parking lot to get it in my car and the same problem happens again. So I kept messing with it and figured out the problem. On the remote you can push the volume up, in the middle, or down. So instead of pushing the volume down I should have been pushing it in the middle then it worked. I can't believe the guy at Samsung didn't know that pushing the volume down and the shop1 code meant I was pushing it in the wrong place and the fact that the geek squad could't figure out that it was working fine if it was set up right. I am glad everything is working now. When the sound bar is on D.I.N. you can hear the difference in the sound. It also connects with Alexa for a better speaker sound.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good value in this price range

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    I especially appreciate the clear voice output of the multiple speakers. I have difficulty understanding the dialog in some TV presentations because of background sounds and especially overly loud (background?) music. The adjustments are simple to set and adjust to your listening preferences. The Mid-Range speakers can be adjusted! I purchased the 3.1 front speaker and wireless 7" subwoofer in store first. I set-up and listened to the quality for about two weeks and was amazed at the clarity of sound that filled the living room. I liked the 3.1 sound so well I added the full surround sound speakers and now enjoy an even richer more complete surround sound affect. Everything wireless (The Subwoofer and rear speakers amplifier) paired easily and efficiently. Syncing the voice to the picture was a snap and is very accurate. I replaced another brand sound bar that had to be turned on every time it was idle for more than an hour and finally after 3 years it just stopped coming on even manually. I really like how the Samsung unit energizes when it senses my TV's digital sound signal automatically! Good product so far and a great value compared to other units in it's price range.

    I would recommend this to a friend

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