“The grates are extremely heavy and hurting while cleaning and cooking. Are there alternate parts?”
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Hi HEAVYGRATES, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 30" Built-In Gas Cooktop with 4 Burners - Stainless steel. The burner grates are made of cast iron with a matte black porcelain-coated finish for durability purposes. You may visit our authorized distributor for parts and accessories for alternative parts. I have shared their website below. https://www.samsungparts.com/ Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144379033 Leo
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