Questions & Answers

Q: QuestionDoes this cooktop have front controls?

• A:Answer Yes, this cooktop features front controls that are easy to reach.

Q: QuestionDoes this cooktop include a propane conversion kit?

• A:Answer Yes, a propane conversion kit is included with this cooktop.

Q: QuestionWhat is the total maximum BTU rating for this cooktop?

• A:Answer The total maximum BTU rating is 45000.

Q: QuestionAre the grates on this cooktop continuous?

• A:Answer Yes, the cooktop has continuous cast-iron grates.

Q: QuestionCan this cooktop be installed over a built-in oven?

• A:Answer Yes, this cooktop can be installed over a built-in oven.

Q: QuestionAre the cooktop burners sealed?

• A:Answer Yes, the burners are sealed to prevent food from dropping into them.

Q: QuestionHello What is the measurement between the burners? Center to center or edge to edge (just confirm) between front and back burners? I see negative comments and want to compare to existing cooktop

Asked 5 years ago by designerd.

• A:Answer Center to center measurement distance on front burners is 15”. Same for. back burners Back to front burners, center to center of the burners (both sides) 7.6” I love it! For the size of the cooktop, I’m very pleased. Hope this helps. I would buy it again.

  Answered 5 years ago by DebraDVerified Purchase

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Q: QuestionOur cut out width is 28 5/8, depth is 20 1/2 and height 26 inches. Will this cooktop fit and work?

Asked 3 years ago by Anonymous.

• A:Answer Hello. Thank you for reaching out regarding Samsung - 30" Built-In Gas Cooktop with 4 Burners if this cooktop will fit your cut out. Regarding your concern, here are the cut-out and product dimensions. Cut-Out Dimensions 28 1/2" W x 3 1/14" H x 19 5/8" D Product Dimensions 30" x 5 13/16" x 21" I suggest you check this link for the full specs, features, and dimensions. https://www.samsung.com/us/home-appliances/cooktops-and-hoods/gas-cooktops/30-gas-cooktop-na30r5310fs-aa/#specs Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144461605 ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionIs the LP conversion kit included?

Asked 5 years ago by HDA.

• A:Answer Absolutely, HDA! This cooktop comes with all the necessary connections to convert to Liquid Propane (LP). Samsung does recommend that a licensed professional perform the conversion. This is due to the many risks associated with gas and propane. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: Questioninstallation cost

Asked 1 year ago by thomas.

• A:Answer Dear Valued BestBuy Client, To better assist you with this, don't hesitate to get in touch with our Best Buy Customer Service department at (888) 237-8289. We are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry about the installation cost. Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
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Q: QuestionI have no electric to hook up to does igniter need electric?

Asked 2 years ago by Jack.

Q: QuestionWe have a Whirlpool gas stove top similar to this one with gas knobs that have all broken twice in the 7 years we've owned it. The knobs broke where they push onto the gas valve. What makes these any different? They look very similar.

Asked 3 years ago by Knobs.

• A:Answer It appears the Samsung Ambassador didn't see that the question was referring to your Whirlpool appliance and not Samsung. They've answered it without reading for understanding that you were trying to see why Samsung would hold up where Whirlpool has not.

  Answered 3 years ago by birdseye

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Q: QuestionThe grates are extremely heavy and hurting while cleaning and cooking. Are there alternate parts?

Asked 4 years ago by HEAVYGRATES.

• A:Answer Hi HEAVYGRATES, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 30" Built-In Gas Cooktop with 4 Burners - Stainless steel. The burner grates are made of cast iron with a matte black porcelain-coated finish for durability purposes. You may visit our authorized distributor for parts and accessories for alternative parts. I have shared their website below. https://www.samsungparts.com/ Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144379033 Leo

  Answered 4 years ago by Samsung

  
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Q: QuestionCan I get it before Christmas?

Asked 4 years ago by David.

• A:Answer Dear Valued BestBuy Client, To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289, available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry. Reference Number: 1144825723 Have a great day. ^Charles

  Answered 2 years ago by Samsung

  
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Q: QuestionBTU output of burners

Asked 5 years ago by RB.

Q: QuestionHow long is this on sale?

Asked 6 years ago by Phil.

• A:Answer Dear Valued Best Buy Client, Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns. Reference Ticket Number: 1144662603 ^Camille

  Answered 3 years ago by Samsung

  
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