A:AnswerI'm so glad you asked, David! The Flex Duo is an amazing feature that allows you to convert this single oven into 2 smaller ovens. This allows you to cook 2 separate dishes at different temperatures at the same time. You can find more details about this feature in this link: https://bit.ly/3tDKEnj. ^Jecca
A:AnswerHello there,
I understand your frustration regarding the locked doors on your oven and the need to retrieve the serial number for servicing. It's inconvenient when your appliance doesn't function as expected, especially when you need assistance.
To locate the serial number for your oven, you can typically find it on a metal plate or sticker attached to the appliance itself. This plate is usually inside the oven around the door frame or on the side or back of the stove. Additionally, you may find the serial number printed on a label inside the owner's manual that came with your oven.
To unlock the doors, please see page 21 under the "Display" and page 22 under "Control Lockout" of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/201904/20190417153210498/NV51K7770S_AA_DG68-00857A-03_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147121871) so that our team can gather your information.
Have a great day.
^Charles
A:AnswerHello there.
Glad you asked about the wall oven if Tuscan is available. The wall oven is only available in Fingerprint Resistant Black Stainless and Stainless steel.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
A:AnswerHello there.
Glad you asked about the wall oven on how you can purchase an additional gliding rack. I suggest you get in touch with our Samsung Parts team for them to further assist you. You can contact them at 800.627.4368 Mon - Fri 9:00 AM ~ 6:30 PM EST.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
A:AnswerHi HowardF,
We appreciate it that you are considering a Samsung home appliance for your kitchen.
Currently, we have 2 built-in microwaves that you may consider. I have shared the Samsung links below for your reference.
https://www.samsung.com/us/home-appliances/microwaves/all-microwaves/?type=Built+in
Since you are looking into getting a wall oven and a built-in microwave, we suggest looking into our combination wall oven where the top is a microwave and the bottom is an oven. I have shared the link below for your reference.
https://www.samsung.com/us/search/searchMain/?listType=g&searchTerm=wall%20oven%20duo
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide them this number 1144916041 and it will help our team pull up your information.
Leo
A:AnswerThanks so much for asking! I used the filters on the Samsung website to locate all the models we have available with the air fry feature. According to the search results (https://bit.ly/35JYmy8) only our standard ranges have the air fry feature at this time. ^Jecca
A:AnswerThanks so much for asking, Nexialist! Samsung does not recommend using the divider as a rack as it is not designed to hold food, but to block and prevent heat transfer between the sections. I do have this link (https://bit.ly/3kZVWju) to the user manual for this model. Page 38 has a useful guide on the recommended rack positions for different types of food. ^Jecca
