Questions & Answers

Q: QuestionThe monitor keeps titling forward on the roller-cylinder in the base, I cannot keep it straight (vertical). Unless it is tilted back (past vertical) it tilts forward to its full maximum which makes it annoying to view. Any tightening mechanism on this?

Asked 2 years ago by Digit.

• A:Answer No. Return it and try again.

  Answered 2 years ago by cowtownhorn

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Q: QuestionWill this monitor allow you to work split screen on the one screen

Asked 2 years ago by MRATLAS2000.

• A:Answer It doesn’t have a feature that does it automatically from what I’ve seen but there’s an app called magnet that works really well. It’s not free though. Hope that helps.

  Answered 2 years ago by MichaelAVerified Purchase

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Q: QuestionDoes the base come off entirely? I’m struggling to get the whole thing off, just the stem is left.

Asked 2 years ago by Adamstatonsmith.

• A:Answer Yes, the base is removable. Mine is wall mounted.

  Answered 2 years ago by CraigVerified Purchase

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Q: QuestionWhat’s the hertz on this monitor when displaying in 4K UHD?

Asked 2 years ago by Isnbrd.

• A:Answer 30hz

  Answered 2 years ago by LouisFVerified Purchase

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Q: QuestionHow well will this monitor pair with the MacBook Air M1 2020? I understand that an adapter will be needed. But how are things in general with scaling, picture and other things?

Asked 2 years ago by Punk2908.

• A:Answer in general pictures / colors are excellent, that monitor can be ranked among the among the best monitors having the same price range.

  Answered 1 year ago by SolDVerified Purchase

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Q: QuestionIs this monitor curved? Looking for Samsung UR59 series 32” 4k under (3840x2160 curved monitor

Asked 2 years ago by Wonder.

• A:Answer not curved... flat screen

  Answered 2 years ago by PinkFluffySlipperWorldVerified Purchase

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Q: QuestionDoes this monitor have Picture in Picture option?

Asked 3 years ago by 5761.

• A:Answer Yes

  Answered 3 years ago by YeseniaVerified Purchase

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Q: QuestionWhat is the length of the stand at the base?

Asked 3 years ago by Anonymous.

Q: QuestionCan I use my Samsung hdmi sound bar on this monitor with my pc?

Asked 3 years ago by Jason.

• A:Answer YES, in fact the sound could only be heard when using the HDMI to HDMI cable [or DP cable]. So, the sound bar can be connected to my laptop [need a 3.5mm male-to-male cable.. btw ...]

  Answered 1 year ago by SolDVerified Purchase

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Q: QuestionMonitor is plugged on PC currently. Can I plug a Nintendo Switch on the second HDMI display port? How do I swap from PC display to Nintendo Switch display?

Asked 3 years ago by Amazon1234.

• A:Answer Yes you can. You can easily switch the output from the power button

  Answered 3 years ago by CharlieVerified Purchase

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Q: QuestionI bought this monitor because it says it has a 60 htz refresh rating. My computer how ever says it's max is 30htz. Did I receive a bad monitor?

Asked 3 years ago by Sabre.

• A:Answer 60hz is not available on both hdmi ports. Try switching the hdmi cable to another port or use the Display Port instead.

  Answered 3 years ago by DorianVerified Purchase

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Q: Questionis ths hdmi 2.1 compatible? i want to use it for my xbox series x.

Asked 3 years ago by flurefury.

• A:Answer Yes it is. I have my xbox hooked up to it. It works fine.

  Answered 3 years ago by Anonymous

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Q: QuestionGiven that I am planning to use the monitor exclusively for office work, do I need a special graphics card to get UHD resolution on my computer?

Asked 3 years ago by Jeff.

• A:Answer As the monitor's resolution is 3840 x 2160, most computer is designed as an integrated graphic card in the mother board, so its resolution may be lower than the monitor. I guess you may need to get a special graphic card to achieve the purpose. If you have a computer with Integrated Intel® UHD Graphics or NVIDIA® Quadro RTX configuration, then you may fully use the resolution of the monitor without purchase additional graphic card. The best way is to ask your computer manufacturer for its existing graphic capability.

  Answered 3 years ago by HPTabletFirstViewVerified Purchase

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Q: Questionis this a good option for ps5

Asked 3 years ago by mgh.

• A:Answer I would get something with a better refresh rate

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionHow many HDMI 2.1 inputs and is it HDMI 2.1? How many other inputs and what are they

Asked 3 years ago by Jake.

• A:Answer This monitor does not support the HDMI 2.1 standard. It has one HDMI 1.4 input (HDMI In 1) which supports 3840 x 2160 @ 30 Hz and one HDMI 2.0 input (HDMI In 2) which supports 3840 x 2160 @ 60 Hz. There is also a DisplayPort v1.2 input which supports 3840 x 2160 @ 60 Hz.

  Answered 3 years ago by MisterGVerified Purchase

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Q: QuestionWill this monitor connect to a HP laptop?

Asked 3 years ago by ALee.

• A:Answer Yes, as long as you can connect to HDMI directly, or using a HDMI adapter.

  Answered 3 years ago by FieldEng

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Q: QuestionHow to use the speaker from the laptop while connected to this monitor?

Asked 3 years ago by keeplearning.

• A:Answer Try: Task bar --> Audio Device -->set laptop's speaker as Default

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionI read a review that says it has a headphone jack, but the specs say no headphone jack. Which is it? Carolyn

Asked 4 years ago by RegretBuying.

• A:Answer There _is_ a headphone jack on the back panel where the video input cables and power supply get plugged in. I cannot verify that it works, never having plugged anything in to it, but I have seen the onscreen menu controls that are supposed to raise and lower the volume for that jack.

  Answered 4 years ago by NikonKidF3Verified Purchase

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Q: QuestionCan you screen record on this monitor? (Without using third-party apps)

Asked 4 years ago by ScienceMan.

• A:Answer Without know more specifics of what you're trying to do. I would have to say, No. Generally, screen recording is done by software or outputting video to an external device using a video output card (like a TV card) on the PC There is no built-in video out port, on the monitor, to output to another device.

  Answered 3 years ago by FieldEng

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