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Thank you. Sorry to hear I can only use the built in agitator softener dispenser with deep wash. I now plan to use my old downy fabric softener plastic dispenser ball during the normal or quick wash cycles instead. You answered that it was ok to do that in my new Samsung washer, since I do not want to always use deep wash and hopefully try to save water. Thank you.
Sorry, there was a problem. Please try again later.Hello. Thank you for reaching out regarding your Samsung - 4.0 cu. ft. High-Efficiency Top Load Washer with ActiveWave™ Agitator and Soft-Close Lid if the fabric softener dispenser is for all wash cycles or only deep wash. Regarding your concern, it would only be for the deep wash. I suggest you check this link to your user manual for further assistance. Please go to page 39. https://downloadcenter.samsung.com/content/UM/202101/20210125163747452/WA3000A_DC68-03850F-00_EN_CFR_MES_R_071220.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144394678 ^Camille
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