Questions & Answers

Q: QuestionWhat is the capacity of this washing machine?

• A:Answer This Samsung washing machine has a large capacity of 4.0 cu. ft.

Q: QuestionWhat is the maximum spin speed of this washer?

• A:Answer The maximum spin speed for this washer is 700 revolutions per minute.

Q: QuestionWhat type of agitator does this Samsung washer use?

• A:Answer This Samsung washer uses an ActiveWave Agitator to reduce noise, vibration, and tangling while providing powerful cleaning.

Q: QuestionDoes this washer come with a drain hose?

• A:Answer No, the drain hose is not included with this washer.

Q: QuestionHow many wash cycles does this Samsung washer have?

• A:Answer This Samsung washer has 8 preset washing cycles.

Q: QuestionHello! Does this washer actually fill all the way up like the old-school machines? I have a GE that has a "Deep Fill" cycle, but unfortunately it is useless as it does not even fill half way no matter how large the load. Thank you in advance!

Asked 4 years ago by Toni.

• A:Answer Yes it has low medium high extra high load

  Answered 4 years ago by JorgeOVerified Purchase

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Q: QuestionCan I fit a king size comforter in the washer

Asked 4 years ago by sarah.

• A:Answer With no problem. The tank is super deep with plenty of room.

  Answered 4 years ago by Tina

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Q: Questioncan anyone tell me what the washing times are? I bought an Insignia, and it takes an hour up to an hour and a half to wash a load of clothes.

Asked 4 years ago by Marcus.

• A:Answer Around 45 minutes to an hour on normal wash.

  Answered 4 years ago by Great

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Q: QuestionWhat size Drain Hose is needed? If the hoses are not included, why are they not an "add-on" option like the dryer hoses? It would great if a picture of the back of the appliance was avaialble.

Asked 4 years ago by Question.

• A:Answer Drain hose is included. The hot/cold water supply lines aren’t included and have to be purchased separately. They are a standard size designed for washers. Go with stainless steel they will last longer than the plain rubber ones. They only are offered add-on I’m guessing for installation service.

  Answered 4 years ago by LightbulbVerified Purchase

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Q: QuestionCan you open the lid after it's started to add to it.

Asked 4 years ago by boatman.

• A:Answer Great question, bigR! Yes, you can open the lid to add/remove clothes once the cycle has started. However, you will have to wait until the icon that looks like a shirt with a + sign is lit up. This indicates that it is safe to open the lid. You will then need to pause the cycle by pressing the Start/Pause button. Once you are finished and have closed the lid, you will need to press start again to resume the cycle. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionI purchased this washer but I didn't see a place to put your washing powder. Do you have to use pods, or can you use washing powder?

Asked 4 years ago by Kathy.

• A:Answer All detergent go in the well of the washing machine. The fabric softener goes in the agitator. Pods. Liquid. Powder ... All in the well ... Clothes. Detergent. Softener. Bleach if needed. Then close the washing machine. Choose your options and go.

  Answered 4 years ago by MillieVerified Purchase

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Q: QuestionCan this machine be paused for 24 hours to soak items? Hopefully with the lid open. Thanks

Asked 4 years ago by Barlie.

• A:Answer I'm happy to say it can, Barlie! The washer is not designed to automatically drain or start again after it has been manually paused. To restart the cycle, you will have to press start or start a new cycle. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionHow deep is the tub for this machine? I have a Samsug 4.5 cu. ft. Top Load with Impeller and it's so deep that I can't reach the laundry at the bottom.

Asked 4 years ago by LisaB.

• A:Answer I am 5’6” and have to stand on tip-toe to reach wet clothes way at the very bottom inside the washer.

  Answered 3 years ago by Anonymous

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Q: QuestionWhat is the manufacturer's warranty? How can I register my machine? I wasn't given a packet with that information. Thanks

Asked 4 years ago by GramGram.

• A:Answer Don't let them fool you. It's a 1 year warranty.

  Answered 4 years ago by TimTime

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Q: QuestionWasher is 29.3 inches deep, do I need to add another 6 inches away from the wall

Asked 3 years ago by runmom.

• A:Answer Mine is about 6 inches from wall. Inside is very deep. I am 5’3” and had to get a grabber to get everything out of washer.

  Answered 3 years ago by TooshortVerified Purchase

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Q: QuestionCan I dye fabric in the Samsung 4.0 HE top load washer? It requires filling with water first, adding the dye, agitating for a few minutes and then adding the fabric.

Asked 4 years ago by Leigh.

• A:Answer I managed to dye a bedspread in my Samsung top load washer, but I had to leave the washing machine off and fill the tub with buckets of hot water from the sink. I could not figure out how to evade the lid lock nor keep the tub from draining otherwise.

  Answered 3 years ago by Anonymous

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Q: QuestionFor the Samsung 4.0 cuft, High Efficiency top load washer with the ActiveWave Agitator can you wash water proof material, i.e., raincoats, shower curtain liners, moisture proof mattress pad covers?

Asked 4 years ago by Bunny.

• A:Answer I have great news for you, Bunny! Yes, you can wash all those items in this washer. However, it is very important to only use the "Bedding/Waterproof" cycle when washing these items to prevent possible damage. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWhat is active wave agitator?

Asked 4 years ago by Dee1.

• A:Answer Thanks for asking, Dee1! The ActiveWave Agitator is Samsung's newest update to the old style washers that had an agitator. This new technology is designed to reduce noise, vibration, and tangling while still delivering powerful cleaning. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionCan I use the agitator fabric softener dispenser with ALL wash cycles or does it ONLY work with deep wash? Thank you.

Asked 3 years ago by Anonymous.

• A:Answer Thank you. Sorry to hear I can only use the built in agitator softener dispenser with deep wash. I now plan to use my old downy fabric softener plastic dispenser ball during the normal or quick wash cycles instead. You answered that it was ok to do that in my new Samsung washer, since I do not want to always use deep wash and hopefully try to save water. Thank you.

  Answered 3 years ago by Anonymous

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