A:AnswerHi Helen.
Thank you for reaching out regarding your Samsung - 4.2 Cu. Ft. High-Efficiency Stackable Front Load Washer with Vibration Reduction Technology+ on what fittings is included. Regarding your concern, these are the parts that is included.
Bolt Hole Covers
Hose Guide
Plastic Zip Hose Tie
Water Supply Hoses
I have included your user manual for further assistance. Please go to page 11.
https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144271878
^Camille
A:AnswerHi Cq5.
Thank you for reaching out regarding your Samsung - 4.2 Cu. Ft. High-Efficiency Stackable Front Load Washer with Vibration Reduction Technology+ smart care. I am sorry you are having a hard time connecting it. Regarding your concern, these would be the steps to assist you,
1. To enable the Smart Care function, Press Smart Care button to use.
2. If the Smart Care function is activated, the LED on the window display rotates for 2 or 3 seconds and then the Smart Care indicator is lit on the display.
3. Run the Smart Care app on your smart phone.
4. The Smart Care function is optimized with Galaxy and iPhone
Series.
5. Focus your smart phone’s camera on the display panel of the washing machine.
6. If the smart phone’s camera is focused on the washing machine's display panel, the panel and error message is automatically recognized and the error type and countermeasures are displayed on the smartphone.
7. If the smartphone fails to recognize the error code more than twice, please enter the error code displayed on the display panel of the washer manually into the Smart Care app.
Downloading the Smart Care app
• Download the Samsung Laundry App into your mobile phone from the android market or Apple App store. (Search word : Samsung Smart Washer/Dryer)
I have also included your user manual for assistance. Please go to page 24.
https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144394733
^Camille
A:AnswerThanks for your interest in Samsung's WF42H5000AW Front Load Washer. For pricing information and availability, as well as questions about buying online, please call 888-BEST BUY or contact your local Best Buy Appliance Associates.
- Ms. Samsung
