What is a normal amount of vibration or shaking for this model? I have them on 6” pedastals. See video. Installed today, first cycle null

Question

Samsung · Accepted Answer

Hi Burgler,

Thank you for reaching out and we hope you are in good health. We are saddened to know that this has happened to you. This is not the experience we want for our customers.

I have shared links below that will help resolve your concerns with the washer.

https://www.samsung.com/us/support/troubleshooting/TSG01001016/

https://www.youtube.com/watch?v=ywOrH59K9Rw

Please feel free to communicate with us through the channels below if you have additional questions.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Your reference number: 1144407697

Leo

TheDingers · Answer

If you are getting excessive vibration, it may be because a heavy load is out of balance, or it is possible your washer is not level.

“What is a normal amount of vibration or shaking for this model? I have them on 6” pedastals. See video. Installed today, first cycle”

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