“dont have a manual and washed aload of towels and they are still wet. I put it on the drain cycle but it went from 12 minutes to 17 minutes and is not drying”
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Hi Sharanthjencar1974! Thank you for reaching out to us. I appreciate your interest in our product, specifically the Samsung Washer. I understand that load of towels/clothes is still wet or not drying, which was less than ideal. I will share this link about "Samsung Washing Machine does not Drain": https://www.samsung.com/us/support/troubleshooting/TSG01001013/. You may also refer to this link about "Samsung Washing Machine won't Spin or won't Stop Spinning": https://www.samsung.com/us/support/troubleshooting/TSG01000997/. I also recommend this link about "Cycles, Settings, and Features on your Samsung Washing Machine": https://www.samsung.com/us/support/answer/ANS00061937/. The Best Laundry Load Size for your Samsung Washing Machine and Dryer: https://www.samsung.com/us/support/answer/ANS00080262/. I also shared the user manual link for your reference: https://downloadcenter.samsung.com/content/UM/202207/20220715140549641/WA3200T_DC68-03850D-04_EN_CFR_MES_R.pdf. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144769581 Have a great day. Melardo
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