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Please check to see if you changed the button selection for water level, it must be checked for each load. If you don't select, it will do the smallest level to conserve water.
Sorry, there was a problem. Please try again later.Hi there, We understand how you feel regarding your washer. We are here to assist you. We recommend checking the resources below to choose the right cycle and settings for your washer. Cycles, settings, and features on your Samsung washing machine: https://www.samsung.com/us/support/answer/ANS10001016/ Should you need support in the future, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1147968171), and it will help our team pull up your information. ^Rodel
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