“Used 25 times in 2 months and put in queen duvet suddenly smells like fire and won’t rinse or wash just paused and stuck, motor out so quickly?? Best Buy impossible to get help from- Any feedback would be appreciated so we can get repair person”
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Hello NicoleH, We would love to discuss your washer to determine how we can best assist you with possible repairs. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148734656) to help our team pull up your information when you message us. Have a great day. ^Charles
Sorry, there was a problem. Please try again later.This washer is fairly large capacity, but I do not believe it can hsndle a queen duvet and insert. The smell referred to seems like the motor has burned out due to the heavy load. You would need a qualified service individual to verify this.
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