A:Answer Greetings,
We know the importance of having a reliable washer in our home. We are here to help you.
Please see the link below for the steps that can help you with your Samsung washer. Kindly watch the video and click on all the embedded words inside the article.
"Samsung washing machine water fill issues."
https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-fills-with-the-wrong-temperature-water
"Clothes are not clean after washing in the Samsung washing machine."
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
If, after following the steps, the issue persists, we highly suggest contacting us directly.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147476686, which will help our team pull up your information.
^Rainly