“Does this washer use a belt? Mine keeps losing it's balance. I have had to rearranged clothes soaking wet to balance it out. When I spread them out when I first load it.”
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Hello TammyG, We understand your need for urgent assistance with your washer. We're here to help you. Yes, this washer model has a belt that connects to the motor. Check out the link below for steps to take with your washer that gets unbalanced during a cycle. To access the complete diagnostic and video tutorial, click on the embedded words and select "NO, I NEED MORE HELP" for more details. Samsung washing machine won't spin or won't stop spinning https://www.samsung.com/us/support/troubleshooting/TSG01000997/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147544026) to help our team pull up your information when you message us. Thank you. -Kimberly
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