A:AnswerBabel17 - Thank you for bringing this to our attention, we will work with the appropriate entities to get that corrected. The 43" Frame TV features Motion Rate 120 (60Hz Refresh Rate). ^Gina
A:AnswerWe bought the 43" Frame 2022, The Samsung Rep @ Best Buy confirmed the tv came with it. However, when the GEEK team arrived and opened the box, no mount was in it. All 2 of the guys said "the small tv must not come with a wall mount"! We disagreed, but they insisted and drove back to Best Buy, picked up a wall mount and charged us $33.00. Why would there be mounting instructions in the box if it didn't come with. I will be heading to Best Buy later today to straighten this out.
A:AnswerKathyA - The Frame TV comes with a black frame, which cannot be removed. The Customizable Bezels sold separately are attached directly on top of the black frame and come in Modern Brown, Modern Teak, and Modern White.
~ Samsung Specialist
A:AnswerHi DaSpur - It sure does! Dual Bluetooth Audio allows you to connect multiple Bluetooth devices – for instance, pairing 2 headsets to your TV simultaneously. You can even stream 2 different audio contents to each headset when using the Multi View feature. Hope this helps! ^Gina
A:AnswerNot sure how you’re mounting the TV but all of the power and accessory cables come out of the “box” that sits below the TV. There won’t be a power cable coming directly out of the back of the actual screen.
A:AnswerI have 4 of these tvs and there is no electric permit needed and the wire is fine to be dropped down 4 feet in a wall. All of mine have been installed behind wall
Hope this helps
A:AnswerHi AK! The One Connect Box does not need to be within the remote's line of sight and can be placed in cabinets, closets, or any other location that works for you. ^Gina
A:AnswerZebo - The Frame TV has 20-Watt 2 Channel internal audio, Dolby Atmos, and OTS (Object Tracking Sound) which utilizes strategically placed speakers to place sounds exactly where they appear on-screen and optimizes sound based on each scene.
~ Samsung Specialist
A:AnswerHi! I did some research for you. You can buy individual art pieces, or do their monthly subscription for $5.99 per month {get it before it goes up! LOL}.
It does come with some complementary pieces, as well as the ability to add your own pictures which I love. I hope you buy it! I just received mine. I’m so thankful for it and I adore it. There's also DIYs on building the frame which are pretty simple and affordable. Happy shopping and decorating!
Warm Regards,
Ondine
A:AnswerHi timothy - The One Connect Box can absolutely be placed behind your TV and does not need to be within the remote's line of sight. Hope this helps!
~ Samsung Specialist
A:AnswerPowerConnection - The Frame TV comes with a One Connect Box, allowing you to connect your components to one separate box, not to the back of the TV. Your TV is connected to the One Connect Box with the One Invisible Connection – a translucent cable allowing you to place your TV accessories wherever works best for you. ^Gina
