“when I do a cold wash the clothes always come out hot, is this normal ?”
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Hi Dawn, We are happy to receive your question about the water temperature of this Samsung washing machine. We'd love to help you. Yes, when the cold or warm settings are chosen, you might see hot or cold water running through the dispenser. Since the washer controls the water temperature, this is a typical use of the automated temperature control functionality. You can also check the link below for the steps if you feel that the washer produces an incorrect water temperature. Please watch the video and click on all the embedded words inside the article. https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-fills-with-the-wrong-temperature-water If, after following the steps, the issue persists, we highly suggest contacting us directly. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147412755, which will help our team pull up your information. ^Rainly
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