“I just bought a samsung HW-Q800A soundbar, set it up in my SamsungTV model UA65TU8300G. setup was successful. however, after turning off the TV/soundbar for 1 hr, the connection is lost. had to unplug/plug back the HDMI eARC connection again.”
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Hi Ricky! Thank you for sharing your concerns with the connection of your soundbar. So that we can better troubleshoot towards a solution, please reach out to Samsung Support at: 1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST. 7 days a week. Or text “SUPPORT” to 800-726-7864, LiveChat on Samsung.com, or Email: https://www.samsung.com/us/support/#contact_us_for_support We look forward to hearing from you. ^Tim
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