Questions & Answers

Q: QuestionDoes this washer/dryer combo come in a larger size? Bigger than 5.3 cubic feet especially for large loads and comforters?

Asked 7 months ago by Anonymous.

This question was asked about the related product: Samsung - 5.3 cu. ft. Bespoke AI Ventless Smart All-In-One Front Load Washer/Electric Dryer Combo with Ventless Heat Pump - Dark Steel

• A:Answer Hello there, No, this washer and dryer combo is only available in a 5.3 cubic feet. When using this washer and dryer combo, we recommend a load capacity of 7 lb (3.0 kg) or less for beddings. Have a great day. ^Camille

  Answered 7 months ago by Samsung

  
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Q: QuestionCan you actually connect this withe the alexa device.

Asked 7 months ago by Anonymous.

• A:Answer yes i did

  Answered 6 months ago by JeremyP

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Q: QuestionCan I get a pedastal with this unit?

Asked 7 months ago by Andrew.

This question was asked about the related product: Samsung - 5.3 cu. ft. Bespoke AI Ventless Smart All-In-One Front Load Washer/Electric Dryer Combo with Ventless Heat Pump - Dark Steel

• A:Answer Yes you can

  Answered 2 months ago by RichardBVerified Purchase

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Q: QuestionCan I use dryer sheets with this model? And if so, how and when do I put them in?

Asked 7 months ago by WaitWhat.

This question was asked about the related product: Samsung - 5.3 cu. ft. Bespoke AI Ventless Smart All-In-One Front Load Washer/Electric Dryer Combo with Ventless Heat Pump - Dark Steel

• A:Answer Hi Stew, Yes, dryer sheets are compatible with this combo unit model. To put the dryer sheets, wait for the wash cycle to finish, and place a new sheet on top of your laundry load before starting any non-steam dry cycle. Have a great day. -John

  Answered 7 months ago by Samsung

  
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Q: Questionwhat is the best cycle for 100% cotton? new sheets came out extremely wrinkled. Please help.

Asked 8 months ago by KathyK.

This question was asked about the related product: Samsung - 5.3 cu. ft. Bespoke AI Ventless Smart All-In-One Front Load Washer/Electric Dryer Combo with Ventless Heat Pump - Dark Steel

• A:Answer I used the normal cycle on my sheets, but added the de-wrinkle option on the drying portion.

  Answered 7 months ago by MariannGVerified Purchase

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Q: QuestionIs the AI VentLESS Laundry Combo unit treated with microban or any other antimicrobial treatment?

Asked 9 months ago by Deanie.

This question was asked about the related product: Samsung - 5.3 cu. ft. Bespoke AI Ventless Smart All-In-One Front Load Washer/Electric Dryer Combo with Ventless Heat Pump - Dark Steel

• A:Answer Hi Deanie, No, this Samsung All-in-One Washer and Dryer Combo is not treated with Microban or any other antimicrobial treatment. However, it is equipped with a Self Clean+ cycle, which is recommended to be run regularly (after every 40 wash cycles) to maintain cleanliness and hygiene. Leo

  Answered 9 months ago by Samsung

  
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Q: QuestionCan this washer and dryer have a quick wash?? So it minimizes the total time Of washing and drying time?

Asked 9 months ago by Andry.

This question was asked about the related product: Samsung - 5.3 cu. ft. Bespoke AI Ventless Smart All-In-One Front Load Washer/Electric Dryer Combo with Ventless Heat Pump - Dark Steel

• A:Answer I have washed and dried on a couple of cycles, and I have not found it to be quick but efficient in the time allotted

  Answered 9 months ago by KarenFVerified Purchase

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Q: QuestionCan I use this washer/dryer in a 220v/50 cycles area with a step-up transformer ? Or do you have a corresponding appliance for such area if your answer is No? Thanks for your early reply.

Asked 10 months ago by Angela.

This question was asked about the related product: Samsung - 5.3 cu. ft. Bespoke AI Ventless Smart All-In-One Front Load Washer/Electric Dryer Combo with Ventless Heat Pump - Dark Steel

• A:Answer Hi Angela, No, this model requires a 120 V 60Hz power line. The countries that use 220 V/50 Hz are European countries, Australia, China, Chile, and South Korea. ^Rodel

  Answered 9 months ago by Samsung

  
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Q: QuestionIs there a version of Model WD53DBA900HZ in white?

Asked 10 months ago by Deanie.

This question was asked about the related product: Samsung - 5.3 cu. ft. Bespoke AI Ventless Smart All-In-One Front Load Washer/Electric Dryer Combo with Ventless Heat Pump - Dark Steel

• A:Answer Deanie, thank you for asking. Let's get the information you need. No, this washer and dryer combo with model WD53DBA900HZ is only available in the dark steel color. Have a great day. ^Camille

  Answered 10 months ago by Samsung

  
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Q: QuestionCan you purchase a pedestal for this? Seems awfully low to the floor

Asked 10 months ago by Ally.

This question was asked about the related product: Samsung - 5.3 cu. ft. Bespoke AI Ventless Smart All-In-One Front Load Washer/Electric Dryer Combo with Ventless Heat Pump - Dark Steel

• A:Answer Yes they have a base that can be brought separately

  Answered 9 months ago by KarenFVerified Purchase

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Q: QuestionI've owned this machine for about 5 months and recently my clothes have come out smelling of mildew. This is concerning. What is the cause for this and how do I fix it?

Asked 10 months ago by Anonymous.

This question was asked about the related product: Samsung - 5.3 cu. ft. Bespoke AI Ventless Smart All-In-One Front Load Washer/Electric Dryer Combo with Ventless Heat Pump - Dark Steel

• A:Answer Hi there, We understand how you feel regarding this washer/dryer. We are here to help you. We recommend checking the resources below for steps to take when the washer/dryer smells bad. Please click on the embedded words for more details. The washing machine has a mildew smell or visible mold: https://www.samsung.com/us/support/troubleshooting/TSG01110749/ Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1149172469), and it will help our team pull up your information. ^Rodel

  Answered 10 months ago by Samsung

  
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Q: QuestionWhat is the length of the cord?

Asked 10 months ago by Zuki.

This question was asked about the related product: Samsung - 5.3 cu. ft. Bespoke AI Ventless Smart All-In-One Front Load Washer/Electric Dryer Combo with Ventless Heat Pump - Dark Steel

• A:Answer Hi Zuki, The power cord is about 5 to 6 feet (1.5 to 1.8 meters) long. ^Rodel

  Answered 10 months ago by Samsung

  
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Q: Question“Can this unit be used without a hot water heater to heat the incoming water?”

Asked 11 months ago by Flexspace.

This question was asked about the related product: Samsung - 5.3 cu. ft. Bespoke AI Ventless Smart All-In-One Front Load Washer/Electric Dryer Combo with Ventless Heat Pump - Dark Steel

• A:Answer Hi there, Yes, the unit can be used without connecting the hot water line. The heater in the unit helps maintain the hot water temperature. Using cold water will result in longer washing times than using hot water. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148895541) to help our team pull up your information. Have a great day ^Charles

  Answered 11 months ago by Samsung

  
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Q: QuestionIs a drain pan needed or recommended and if so which size?

Asked 11 months ago by Pan.

This question was asked about the related product: Samsung - 5.3 cu. ft. Bespoke AI Ventless Smart All-In-One Front Load Washer/Electric Dryer Combo with Ventless Heat Pump - Dark Steel

• A:Answer what size of pan do i need for a Samsung 5.3 cu..ft Bespoke all in one washer & dryer vented? And where to purchase it?

  Answered 1 month ago by Anonymous

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Q: QuestionCan these units be stacked on one another to have in one space, or are they too heavy to do so?

Asked 11 months ago by Crabby.

This question was asked about the related product: Samsung - 5.3 cu. ft. Bespoke AI Ventless Smart All-In-One Front Load Washer/Electric Dryer Combo with Ventless Heat Pump - Dark Steel

• A:Answer It is VERY heavy at 317lbs. It's also much taller than a normal washer and dryer at 44". A stack of them would be pretty close to a normal 8' ceiling.

  Answered 9 months ago by Anonymous

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Q: QuestionWhat is the height with the pedestal attached?

Asked 11 months ago by Chris.

This question was asked about the related product: Samsung - 5.3 cu. ft. Bespoke AI Ventless Smart All-In-One Front Load Washer/Electric Dryer Combo with Ventless Heat Pump - Dark Steel

• A:Answer Chris, the unit on the pedestal measures 58 ¾ inches. Have a great day. ^Charles

  Answered 11 months ago by Samsung

  
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Q: QuestionShould the Samsung bespoke all in one be plugged into a surge protector? We have occasional brownouts.

Asked 1 year ago by Anonymous.

This question was asked about the related product: Samsung - 5.3 cu. ft. Bespoke AI Ventless Smart All-In-One Front Load Washer/Electric Dryer Combo with Ventless Heat Pump - Dark Steel

• A:Answer Greetings! We are happy to provide details to your question about this All-in-One Washer and Dryer model. We recommend only using adapters, receptacles, or equipment specifically designed for washers and dryers. It is best, for safety, to seek advice from a qualified electrician. It is good to note that the product warranty ensures coverage for any internal factors, while concerns caused by external factors, such as adapters, are excluded. Leo

  Answered 1 year ago by Samsung

  
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Q: QuestionWill this require? 20amps or 30 amps ?

Asked 1 year ago by Mike.

This question was asked about the related product: Samsung - 5.3 cu. ft. Bespoke AI Ventless Smart All-In-One Front Load Washer/Electric Dryer Combo with Ventless Heat Pump - Dark Steel

• A:Answer Mine is plugged into a 15 amp circuit, which is perfectly adequate.

  Answered 1 year ago by GregoryEVerified Purchase

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Q: QuestionI work in a different town than I live. Can I restart the dryer from my phone, so it can be going by the time i get home to fold the clothes?

Asked 1 year ago by Brogan.

This question was asked about the related product: Samsung - 5.3 cu. ft. Bespoke AI Ventless Smart All-In-One Front Load Washer/Electric Dryer Combo with Ventless Heat Pump - Dark Steel

• A:Answer I imagine that you can, but there is a simpler way. You can program a delay when you load it. The time you set is the END time, so that is pretty convenient for this scenario. Note, however, that this depends on the estimate it makes of the overall cycle time, which is sometimes longer than it calculates. Better to set a time well in advance of when you need it. You can also set it to open the door at the end of the dry cycle (this is the default), so it is not strictly necessary to unload it immediately, unless you have some particularly wrinke-prone items in the load.

  Answered 1 year ago by GregoryEVerified Purchase

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