A:AnswerWe had the same problem. Found out it was a blockage in air return. We have a new build. It had nothing to do with the dryer. Double check air return.
A:AnswerThe y connector and the short water hose(that splits the hot water from the washer) is included. You need to purchase the hose for the steam line. I just purchased and realized this after we wanted to hook up machine. The advertising is misleading. Don’t do what I do. I have to drive a hour back to Best Buy to get this hose which cost $30. Now also you can use the dryer without the steam function until you get that hose.
A:AnswerCheck to see if the 'eco' setting is on. That may be causing the issue. When doing certain cycles (timed dry for example) the 'eco' setting will be activated. If you turn that off by just pressing it that may resolve your problem.
A:AnswerHello Joyce,
We understand how you feel about your dryer that isn't working. Let us help you.
Here is a link with steps that could help with your dryer. Please check the embedded links and watch the video fully for more details.
Samsung dryer turns on but will not start or spin
https://www.samsung.com/us/support/troubleshoot/TSG10007168/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150670957) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
A:AnswerHi DarrenB,
We understand how you feel regarding this dryer. We are here to help you.
Please check page 55 of the user manual for steps to take when the dryer is noisy.
https://downloadcenter.samsung.com/content/UM/202410/20241015032053189/DC68-03784S-04_IB_DV7000_EN_MES_240910.pdf
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1149146373), and it will help our team pull up your information.
^Rodel
A:AnswerHi Al,
Please see page 22 of the user manual for the electrical requirements for this dryer.
https://downloadcenter.samsung.com/content/UM/202410/20241015032053189/DC68-03784S-04_IB_DV7000_EN_MES_240910.pdf
^Rodel
A:AnswerHi Lukie,
Yes, it can be converted to propane. We recommend that to have your gas company make the necessary changes to your dryer. The LP kit is also sold separately if you wish to go with the conversion.
Please visit our Samsung parts website to purchase the conversion kit.
https://samsungparts.com/
^Rodel
A:AnswerHi Scott,
We are glad to answer your question about this Samsung gas dryer.
This gas dryer model has a BTU of 20,000 and will need the LPKIT-4/XAA. I have shared the website of our authorized distributor for parts and accessories below. Please visit the link to check on availability of the accessory.
https://samsungparts.com/pages/supports
Leo
A:AnswerDear Bestbuy clients,
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions
^Rodel
A:AnswerHi Happy,
The range comes with liquid propane orifices or the liquid propane conversion kit. We recommend having your gas company make the necessary changes to your range.
^Rodel
A:AnswerDear Valued BestBuy Client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289, which is available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry about purchasing the specific model you are interested in.
Have a great day.
^Charles
A:AnswerHi there,
Thank you for reaching out to us. We are happy to provide you with the details you need.
We shared the link below to know what is included with this dryer model upon purchasing it.
What's included
https://www.samsung.com/us/support/troubleshooting/TSG01213242/
If you have further questions or inquiries, these are the platforms on which you can reach us:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1147567042) to help our team pull up your information when you message us.
Thank you.
-Kimberly
