Hi, we just bought this today and its not heating and the timer goes from 1:10- 5 min and can't complete a cycle. What should we do? null

Question

Samsung · Accepted Answer

Hi Rosey,

We appreciate the time you took to share your feedback. We are happy to receive your question about your Samsung dryer for not heating up and for the incomplete cycle. We apologize for the inconvenience in this matter. Usually, if your dryer is heating but the clothes are still damp, your vent is probably blocked.

I highly recommend checking on the link below that may help you with the dryer not heating up:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/

You may refer to this link for proper cycles and settings available on your dryer:
https://www.samsung.com/us/support/answer/ANS00051022/

The link below is your copy of a user manual for your future reference for a proper guide: Page 56
https://downloadcenter.samsung.com/content/UM/201909/20190913063539798/FlexDry_DM9900M_DC68-03381F-07_EN_CFR_MES.pdf

If assistance is needed, please reach us with the following options to further assist you: 
1. Facebook Messenger: http://m.me/samsungsupport 
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Reference Ticket number: 1144165890
 
Thank you for choosing Samsung. Have a great day.

-Trisha-

Answer

I relized you have to turn on the smart control and it should work

“Hi, we just bought this today and its not heating and the timer goes from 1:10- 5 min and can't complete a cycle. What should we do?”

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