Questions & Answers

Q: QuestionDoes this come with the y connector and short hose to connect to washer and pull the water in for steaming ..is it included in box

Asked 7 years ago by Eddy.

• A:Answer No, all hoses and connectors are sold separately. And to use the steam feature a separate hose has to be purchase as well.

  Answered 7 years ago by MemeVerified Purchase

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Q: QuestionHow many inches of space do you need behind the machine for ventiliation/tubing, etc? We need to buy a washer & dryer for a really tight closet depth and LOVE this set. But I don't know if it will fit with the space required behind the machine.

Asked 7 years ago by grace.

• A:Answer About 6 inches

  Answered 7 years ago by RottyVerified Purchase

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Q: Questioncan the door be open to the left side instead of the right ? Please advise. Thx.

Asked 7 years ago by Dee.

• A:Answer Hello Dee, this model does have a reversible door. ^Britt

  Answered 7 years ago by Samsung

  
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Q: QuestionWhat is the total height with the top door open.

Asked 7 years ago by Rich.

• A:Answer Total height with the top door open is 61 "

  Answered 6 years ago by Grandma052018Verified Purchase

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Q: QuestionWhat is the height of the washing machine with the Top open?

Asked 8 years ago by Lauren.

• A:Answer Around 62"

  Answered 7 years ago by ZorroVerified Purchase

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Q: QuestionHow well does this dryer dry fitted sheets and flat sheet? I have an older model Samsung dyer in which the sheets are always is a ball and never dry.

Asked 8 years ago by CeeCee.

• A:Answer Same way. In a ball and wet inside the ball

  Answered 7 years ago by ColsondVerified Purchase

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Q: QuestionHi is this Ventless??

Asked 8 years ago by Razor.

• A:Answer No

  Answered 7 years ago by HWTXVerified Purchase

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Q: Questionhow to remove the child lock to the upper washer

Asked 2 years ago by Cami.

• A:Answer Hi Cami, We appreciate the question you gave. Thank you for your time. To deactivate Child Lock on models with the temporary off setting, press and hold both buttons once to cause the icon to flash, and then press and hold both buttons again to make the icon turn off. These buttons should be clearly marked on your panel, but you can always refer to your user manual for more information. Have a great day. Melardo

  Answered 2 years ago by Samsung

  
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Q: QuestionWill a king size comforter fit in this dryer?

Asked 3 years ago by Karenkaren.

• A:Answer Hi Karenkaren. Thank you for reaching out regarding your Samsung - 7.5 Cu. Ft. Smart Electric Dryer with Steam and FlexDry™ if the comforter fits the dryer. Regarding your concern, yes, it can; you may require repositioning the drum to ensure even drying. I suggest you check this link to your user manual for further assistance. Please go to pages 36, 45, and 65. https://downloadcenter.samsung.com/content/UM/201909/20190913063539798/FlexDry_DM9900M_DC68-03381F-07_EN_CFR_MES.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144370044 ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionHi, we just bought this today and its not heating and the timer goes from 1:10- 5 min and can't complete a cycle. What should we do?

Asked 3 years ago by Rosey.

• A:Answer Hi Rosey, We appreciate the time you took to share your feedback. We are happy to receive your question about your Samsung dryer for not heating up and for the incomplete cycle. We apologize for the inconvenience in this matter. Usually, if your dryer is heating but the clothes are still damp, your vent is probably blocked. I highly recommend checking on the link below that may help you with the dryer not heating up: https://www.samsung.com/us/support/troubleshooting/TSG01000999/ You may refer to this link for proper cycles and settings available on your dryer: https://www.samsung.com/us/support/answer/ANS00051022/ The link below is your copy of a user manual for your future reference for a proper guide: Page 56 https://downloadcenter.samsung.com/content/UM/201909/20190913063539798/FlexDry_DM9900M_DC68-03381F-07_EN_CFR_MES.pdf If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144165890 Thank you for choosing Samsung. Have a great day. -Trisha-

  Answered 3 years ago by Samsung

  
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Q: Questiondoes 7.5 cu. ft incl. the capacity of the flex dryer. whats the capacity of main drum & flex drum

Asked 3 years ago by danny.

• A:Answer Yes

  Answered 3 years ago by MattVerified Purchase

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Q: QuestionHow do you dry shoes in this dryer?

Asked 4 years ago by Umar.

Q: QuestionWhat size pan should I use for this?

Asked 4 years ago by Arash.

Q: QuestionHow effective is this at removing lint?

Asked 4 years ago by Krin.

Q: QuestionCan this washer fit a king size comforter?

Asked 4 years ago by Sammy.

• A:Answer Hi Sammy! I'd like to provide this link (https://bit.ly/3djwBwn) to some useful information about load sizes in the washer and dryer. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionCan this dryer fit a king size comforter?

Asked 4 years ago by Sammy.

• A:Answer Hi Sammy! I'd like to provide this link (https://bit.ly/3djwBwn) to some useful information about load sizes in the washer and dryer. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionI recently purchased the electric (steam) dryer and it will be delivered next month. Which accessories should I purchase (dryer vent kit, electrical, etc)?

Asked 4 years ago by Great.

Q: QuestionElectric Dryer what comes with in the box?

Asked 4 years ago by Anonymous.

• A:Answer I'm happy to help with this! This link (https://bit.ly/2P3l9fP) goes directly to the user manual for this model. Page 13 has a full list of everything that is included from the manufacturer. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionHey how hot does the upper dryer get what’s the temp

Asked 4 years ago by Ma.

• A:Answer I do not have to iron after drying if I HANG AND FOLD soon after the dryer stops

  Answered 4 years ago by MikeVerified Purchase

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