Questions & Answers

Q: QuestionIf i purchase a stackable front load washer, will someone from best buy be able to stack the new one on top of my old dryer or do I need to purchase a new dryer too? Thank you

Asked 2 years ago by Cindy.

• A:Answer Dear Valued Best Buy Client, To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern. Leo

  Answered 2 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is the maximum dryer duct length?

Asked 2 years ago by Will.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry - White

• A:Answer Hi Will, All we want is to get you what you are looking for in this Samsung dryer. Please turn to page 16 of this model's user manual link shared below for the ducting requirements. https://downloadcenter.samsung.com/content/UM/202307/20230706181434297/DC68-03381W-04_IB_DV6000_EN_230705.pdf Leo

  Answered 2 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan this dryer be vented out the side?

Asked 2 years ago by Jeff.

• A:Answer Perhaps but you would need a 90 degree elbow and that would set it quite a ways off the wall

  Answered 2 years ago by ThomasmDVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questiondo you remove the old washer when i buy a new one>

Asked 2 years ago by tom.

• A:Answer Dear Valued Best Buy Client, To better assist you with this question, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern. Leo

  Answered 2 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWe have a Samsung dryer pedestal WE357AOW for our last 27” wide Samsung dryer. Can we use that with this dryer?

Asked 2 years ago by GoHawks.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White

• A:Answer Hi there, No, the pedestal model WE357AOW is not compatible with the dryer. Pedestal model WE402NW is the one compatible with the dryer. Have a great day. ^Charles

  Answered 2 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDo you take old appliance when you deliver if so is there a fee

Asked 2 years ago by Susie.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White

• A:Answer Dear Valued BestBuy Client, To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289, available 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry if haul away is available for the old unit is available. Have a great day. ^Charles

  Answered 2 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat is the difference in the "LONG VENT" model SAMSUNG Dryer?

Asked 2 years ago by ElecTech.

• A:Answer KenR, the long vent allows you up to 120 ft., ideal for apartments and condominiums. Compared to the normal vent is 74-80 ft. Have a great day. ^Charles

  Answered 2 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is the "Long Vent" this model mentions? How is this different from other Samsung Dryers?

Asked 2 years ago by ElecTech.

• A:Answer KenR, this vent can go up to 120 feet, perfect for apartments and condos compared to the conventional length. Have a great day. ^Charles

  Answered 2 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionMy washer started leaking from under the washer recently. What could be wrong?

Asked 2 years ago by Alvareba.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Platinum

• A:Answer Barbara, Let me provide you with a step-by-step guide to help stop and prevent the leak of the washer. Please see the link, hyperlink, and watch the video for steps to get the washer back on track, and click on the "NO, I NEED MORE HELP" if the previous step is completed and the washer still shows signs of a leak. Samsung washing machine is leaking https://www.samsung.com/us/support/troubleshooting/TSG01000977/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146060756) to help our team gather your information. Have a great day. ^Charles

  Answered 2 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this washing machine ENERGY STAR??

Asked 2 years ago by JanTent.

• A:Answer yes

  Answered 2 years ago by LindaSVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionMine didn’t come with a metal tube to connect to gas valve ? Do they normally come with one?

Asked 2 years ago by ChristianI.

• A:Answer No, you buy that separately. However the unit it replaced had one so a replacement was not needed

  Answered 2 years ago by ThomasmDVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow long does the self clean cycle take?

Asked 2 years ago by rocklin.

• A:Answer Hello there, The self-clean cycle takes approximately four hours for a front-load washer. Have a great day. -John

  Answered 2 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWasher installed today. Door does not open. What is the problem?

Asked 2 years ago by Paige.

• A:Answer i had kinda the same issue... i let it go thru the shortest cycle (rinse and spin) i think that would cleat dust and stuff that might be in it, and should cause the door to be unlocked, if not then the electronic lock might be DOA

  Answered 2 years ago by VictorGVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat would be the total height once the washer and dryer are stacked? I wonder if the stacking kit increase it a little bit. Thanks!

Asked 2 years ago by Eduardo.

• A:Answer Hello Eduardo, The total height of the washer stacked with a compatible dryer is 78 1/2 inches. In addition, the stacking kit is used to lock the washer and dryer to its position; it is not intended to increase the total height of the two appliances. The compatible dryer models for this washer are as follows: DVE45T6000W DVG45T6000W DVE45T6020W DVG45T6020W With a matching stacking kit model #SKK-8K Have a great day. -John

  Answered 2 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this a condenser dryer?

Asked 2 years ago by Anonymous.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White

• A:Answer Hi there, No. However, this dryer has advanced features like Sensor Dry and ten preset drying cycles to do fewer loads in less time. Have a great day. -John

  Answered 2 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionwhat additional items are needed with this washer and dryer that is gas heated . What hose are required .

Asked 2 years ago by Anonymous.

• A:Answer Hi There, We're here to aid you with the details you need about the washer! The water hose needed for this washer is the Samsung DC97-12534M Hose Drain Assembly. To purchase the water hose needed for the washer, please reach out to our Samsung parts team at (800) 627-4368. Available from Mon - Fri 9:00 AM - 6:30 PM EST to have them check the availability and compatibility of the parts or accessories you wish to order. I have shared the manual to give you the exact details about the items needed for installation on page 16. User's manual: https://downloadcenter.samsung.com/content/UM/202301/20230103164220203/WF6000T_UM_DC68-04006H-03_EN_MES_R.pdf Have a great day! ^Chrystel

  Answered 2 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHi , where was this Samsung electric dryer made?

Asked 2 years ago by SAM.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White

• A:Answer We are happy to answer your question, SAM. It is made in Mexico. Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 2 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan this dryer be stacked on a Frigidaire washer?

Asked 2 years ago by howstackable.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White

• A:Answer Yep

  Answered 2 years ago by NoahVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat are the measurements of both. Height and width and depth

Asked 2 years ago by Imagrandma.

• A:Answer Hi Imagrandma, We are happy to answer your question about the measurement of this Samsung washing machine model. I have listed the dimensions of this washing machine model below. A. Overall height 38.7 inches B. Width 27 inches C. Depth with door open 52.6 inches D. Depth 31.3 inches Leo

  Answered 2 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question