Questions & Answers

Q: QuestionCan I stack this washer with my old dryer SAMSUNG MOD. DV42H5000EW ?

Asked 5 years ago by eduale.

Q: QuestionIt could be staked with a dryer ?

Asked 5 years ago by eduale.

• A:Answer Hello eduale, Thank you for bringing this to our attention. We appreciate you letting us know your inquiry if you could stack this Samsung washer with a dryer. We understand that this information may be essential for you to know. We're here to help. Yes, you can stack this washer with a dryer as per checking. The matching dryers are (model number): Electric Dryer: DVE45T6000AW/A3, DVE45T6020W/A3 Gas Dryer: DVG45T6000AW/A3, DVG45T6020W/A3 See page 20 of the user manual for the installation requirement for reference. https://downloadcenter.samsung.com/content/UM/202003/20200323131637312/WF6000T_SEHC_DC68-04006F-01_EN_CFR_MES.pdf For other concerns, do not hesitate to reach out via our Support Channels below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144326278 -Angelica

  Answered 4 years ago by Samsung

  
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Q: QuestionCan I stack a 27" dryer on top of this washer?

Asked 5 years ago by Anonymous.

• A:Answer Hello. Thank you for reaching out regarding your Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Front Load Washer with Vibration Reduction Technology+ if you can stack a 27" dryer on top of this washer. Regarding your concern, you can check these model numbers of compatible dryers you can stack with this washer. Electric Dryer DVE45T6000AW/A3 DVE45T6020W/A3 Gas Dryer DVG45T6000AW/A3 DVG45T6020W/A3 Here is a link for the full specs, dimensions, and features. https://www.samsung.com/us/home-appliances/washers/front-load/4-5-cu-ft-front-load-washer-with-vibration-reduction-technology-plus-in-white-wf45t6000aw-a5/#specs Also, here is the link to your user manual for further assistance. Please go to page 20. https://downloadcenter.samsung.com/content/UM/202003/20200323131637312/WF6000T_SEHC_DC68-04006F-01_EN_CFR_MES.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144322314 ^Camille

  Answered 4 years ago by Samsung

  
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Q: QuestionHi there. My Samsung washer no longer works and needs to be replaced. I called Samsung directly and was on the phone for over an hour and still couldnt answer a simple question. Can this washer be stacked with Samsung dryer model #WF45T6000AV???

Asked 1 year ago by Gio.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Hi Gio, We are here to help you in getting the information that you ned. We would like to speak to you directly to gather more information and see how we can effectively assist you. Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1149241434), to help our team pull up your information. Have a great day! ^Rodel

  Answered 1 year ago by Samsung

  
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Q: QuestionCan I use the pedestal from model DV220AEW/XAA01?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White

• A:Answer Hi there, We would like to assist you further with your concern. Please let us know more about the pedestal model so we can check the dryer's compatibility. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148429771) to help our team pull up your information when you message us. Have a great day, -Ernest-

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes the dryer come with the cord or do I have to purchase separately?

Asked 2 years ago by Jen.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Yes it comes with cord…..

  Answered 2 years ago by MarquitaGVerified Purchase

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Q: QuestionWhy is this washer dispensing detergent and softener at the washing cycle?

Asked 2 years ago by RAFAEL.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Hi Rafael, To help with the washer, please see the link below, follow the steps, and click the hyperlinks for further help. Dispenser drawer issues in Samsung washing machine. https://www.samsung.com/us/support/troubleshooting/TSG01207154/ Have a nice day. ^Aloe

  Answered 2 years ago by Samsung

  
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Q: QuestionHow much water does this washer use per load?

Asked 2 years ago by Janae.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Hello Janae, This washer model recognizes the weight of the objects and automatically adjusts the appropriate water level, washing duration, rinse counts, and spin counts. -Kimberly

  Answered 2 years ago by Samsung

  
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Q: QuestionHow can I set it to cold? If I adjust the temp to the lowest setting (1 light) the clothes come out steaming hot

Asked 2 years ago by Bryan.

• A:Answer your cold water might be "turned off" at the wall connection. I only wash in cold water to save money so I hit the temp button to cold ( one light) . If the clothes come out steaming-hot...then you are not getting any cold water.

  Answered 2 years ago by Cyclone3211Verified Purchase

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Q: QuestionHow many amps does this dryer pull?

Asked 3 years ago by Jaqui.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry - White

• A:Answer Good Day, We appreciate you for showing interest in the dryer, Jaqui! Please be advised that this dryer model requires a 15-amperes fuse or circuit breaker. Have a great day! ^Chrystel

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat are the dimensions when the set is stacked?

Asked 3 years ago by KitchenGo.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White

• A:Answer Sorry we didn’t stack ours . We have it side by side.

  Answered 3 years ago by LauraVerified Purchase

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Q: QuestionWhat is the exhaust airflow from this dryer?

Asked 3 years ago by DB43.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White

• A:Answer Hi, DB43. Thank you for seeking information. The dryer requires a 4-inch (10.2 cm) rigid aluminum or galvanized steel duct for exhaust. For more details on the ducting and exhaust requirements, please refer to pages 15 and 16 of the manual: https://downloadcenter.samsung.com/content/UM/202101/20210108102221776/DV6000_DC68-03381W-03_EN_CFR_MES.pdf If you require further assistance in the future, please do not hesitate to reach us through the channels listed below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145103121) to help our team pull up your information when you message us. Thank you for choosing Samsung. Have a wonderful day! —Vannesa

  Answered 3 years ago by Samsung

  
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Q: QuestionIt sounds like if we were to purchase this machine to be installed by Best Buy we also need to purchase new fill hoses. Can you please link the fill hoses we would need to buy? Also, if not stacking does this require a pedestal? Thank you.

Asked 3 years ago by NewWashingMachine.

• A:Answer Hi There. Glad that you ask where to buy the fill hoses and if this requires a pedestal. A pedestal is not required, but adding a pedestal to both washer/dryer, it is more comfortable to load and unload laundry. It will also make it harder for small children to reach inside the washer or dryer. For your reference, this is the compatible pedestal on your model (WE402NW/A3). You may refer to these options to purchase the fill hoses: 1. Samsung Parts Website (directly on your model: https://www.samsungparts.com/Products/Parts_and_Accessories/WF45T6000AW/A5/Default.aspx 2. Samsung Parts Team : (800) 627-4368, Mon - Fri 9:00 AM - 6:30 PM EST. Have a great day. Melardo

  Answered 3 years ago by Samsung

  
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Q: QuestionBecause of water limitations I need to know the maximum and min amounts of water used. I understand you don't seem to want to answer this question as different according to amount of load but you must know the max and min range.

Asked 3 years ago by brenda.

• A:Answer Hi Brenda. Glad that you ask the minimum and maximum water used on this model. We don't have a specific minimum and maximum range of water used. Save water and electricity by only washing full loads (the exact amount depends upon the program used). Have a great day. Melardo

  Answered 3 years ago by Samsung

  
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Q: QuestionIs this washer compatible with my current washer pedestal WE357A0PXAC?

Asked 3 years ago by Jerry.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Platinum

• A:Answer Hi Jerry, Thank you for reaching out. We appreciate your time today in asking if your Samsung pedestal is compatible with the washer. Yes, this washer is compatible with your Samsung pedestal with model number WE357A0PXAC. The dimension of the washer 27" W x 38.7" H x 31.3" D is compatible with the dimensions of your pedestal. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144786576 Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionAfter doing a wash cycle, in the event that some water does not completely drain like from a heavy blanket, can the washer be set to do a drain spin cycle only. To remove remaining excessive water if such a problem occurs? Thank you for you help. Bill.

Asked 4 years ago by Bill.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Platinum

• A:Answer Hi Bill, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 4.5 cu. ft. Front Load Washer with Vibration Reduction Technology+ - Platinum. The washer does not have a cycle specific to just spin. The washer has rinse+spin and a high (level 5) of spin, which extends the spinning process to effectively remove moisture from the load. I have shared the user manual link below. Please access the link and turn to pages 32 and 35. https://downloadcenter.samsung.com/content/UM/202110/20211008114718738/WF6000T_DC68-04006H-01_EN_MES_R.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144593752 Leo

  Answered 4 years ago by Samsung

  
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Q: QuestionDo you have to replace a filter or is it built into the drum?

Asked 4 years ago by Cari.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Platinum

• A:Answer Hi Cari. Thank you for reaching out regarding your Samsung - 4.5 cu. ft. Front Load Washer with Vibration Reduction Technology+ do you have to replace the filter, or is it built into the drum. Regarding your concern, this would be built into the drum. I suggest you check this link to your user manual for assistance. Please go to pages 43 to 44. https://downloadcenter.samsung.com/content/UM/202110/20211008114718738/WF6000T_DC68-04006H-01_EN_MES_R.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id 18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144549797 ^Camille

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes this platinum color match the platinum of model 6100?

Asked 4 years ago by Lind50.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Platinum

• A:Answer Hi Lind50. Thank you for reaching out regarding your Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry if the color matches the platinum model 6100. Regarding your concern, the compatible model of the washer for this dryer would be WF45T6000AP/US. I suggest you check this link for the full specs, features, and dimensions. https://www.samsung.com/us/home-appliances/dryers/electric/7-5-cu-ft-front-load-dryer-with-sensor-dry-in-platinum-dve45t6000p-a3/#specs Also, here is the link for the compatible washer. https://www.samsung.com/us/home-appliances/washers/front-load/4-5-cu--ft--front-load-washer-with-vibration-reduction-technology--in-platinum-wf45t6000ap-us/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket Number: 1144651003 Thank you for being a valued customer of Samsung. Have a great day. ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionWhy are these reviews, which are listed under the DRYER, apparently all about a WASHER? It's a bit hard to believe the reviews and star ratings when it's for a different product. Where are the recent reviews for specifically the dryer?

Asked 4 years ago by Shopper.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry - Platinum

• A:Answer Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. Your reference number: 1144770644 Leo

  Answered 3 years ago by Samsung

  
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