Questions & Answers

Q: QuestionWill this fit my old pedestal model - WE357A7P? (Old washer model is WF419AAW)

Asked 4 years ago by Ron.

• A:Answer Hi Ron! The pedestal that is compatible with the washer in this review is WE402NW/A3. Thank you for choosing Samsung. ^Nic

  Answered 4 years ago by Samsung

  
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Q: QuestionWhat propane conversion kit do you use

Asked 4 years ago by BB.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry - White

• A:Answer Hello BB! Gas dryers are equipped with a burner vent for use with natural gas. If you plan to use your dryer with LP (liquid propane) gas, it must be converted for safe and proper performance by a qualified service technician. (LNG models only) You must check the burner of your model and use the proper LP Kit accordingly. To check the detailed information of the burner, open the door and check the rating label location on the door frame. - 20,000 BTU: LPKIT-4/XAA (DC98-04114A) - 22,000 BTU: LPKIT-3/XAA (DC99-00792A) I have provided the link to the manual for additional assistance. (https://downloadcenter.samsung.com/content/UM/202101/20210108102221776/DV6000_DC68-03381W-03_EN_CFR_MES.pdf) please see page 17. Thank you for choosing Samsung. ^Nic

  Answered 4 years ago by Samsung

  
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Q: QuestionWhat country is the product manufactured in?

Asked 4 years ago by Anonymous.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White

• A:Answer La secadora Samsung lleva agua conectada atras

  Answered 4 years ago by Javier

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Q: QuestionI see there is a DVE45T6020W long vent option. Unfortunately, I can't get it quickly. What happens if you connect a DVE45T6000W to a long vent?

Asked 5 years ago by aharown.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White

• A:Answer I’m sorry I do not know the answer. We had our set stacked and installed. We have had it approx 2 weeks and really are pleased .

  Answered 5 years ago by KeneveVerified Purchase

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Q: QuestionWhat closet size is necessary to accommodate this unit when stacked?

Asked 5 years ago by summertime.

• A:Answer I'm happy to help with this, floodgate! First, you'll need this link (https://bit.ly/3upHq7L) to the user manual for this model. Page 20 has all the dimensions you'll need to stack this washer with the matching dryer. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionWhat plug does it have? 110 plug or a 220? Maybe a picture

Asked 5 years ago by Dav.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White

• A:Answer Hi there, I can help with that. The outlet that is required for this Samsung range is 240 V. Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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Q: Questioncan a open box item item be shiped from one store to another store

Asked 5 years ago by Anonymous.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White

• A:Answer No

  Answered 3 years ago by BestofbuyVerified Purchase

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Q: QuestionWill this fit on the pedestals I already have, Model WE357AW?

Asked 5 years ago by Sue.

• A:Answer The compatible pedestal for this model washing machine is WE402NW/A3. Thank you for being a Samsung customer! ^Lena

  Answered 5 years ago by Samsung

  
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Q: QuestionBought identical washer & dryer. Received yesterday & tried it, Washer vibrate like crazy. Did anyone have the same issue? The machine vibrated 180 degree. How do I solve the issue? or that just how the machine is?

Asked 5 years ago by FilsDeDieu.

• A:Answer shipping bolts

  Answered 4 years ago by bigcrab22

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Q: QuestionWill I be able to stack my LG Dryer (Model DLG 1320W) on top of this Samsung Model WF45T6000AW? Can I use the same stacking accessory that I had on my old LG washer (Model WM2010CW)?

Asked 5 years ago by Bill.

• A:Answer I do not know. The people at Best buy can give you the answer...they are very knowledgeable.

  Answered 5 years ago by BettygVerified Purchase

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Q: QuestionI desperately need to disable chime sounds associated with the dial and other buttons? I do understand how to disable end cycle alarm music that is located on the front. Model: WF45T6000AW

Asked 4 years ago by needearplugs.

• A:Answer Hi needearplugs, We appreciate you taking the time to share your experience regarding your washer Model: WF45T6000AW and we do understand that you want to disable the end cycle alarm music on your product. Let me share the user manual of the product, you can turn to pages 39 and 48 to know how to disable the alarm on your washer. https://downloadcenter.samsung.com/content/UM/202003/20200323131637312/WF6000T_SEHC_DC68-04006F-01_EN_CFR_MES.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference number: 1144169148 All the best, ^Ross

  Answered 4 years ago by Samsung

  
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Q: QuestionWe have a 5-year old Samsung washer & dryer with pedestals (WE357A0P). The washer needs a major repair and may make sense to replace it instead - if we don’t have to also replace the pedestal. Will this new washer fit on the WE357A0P we already have?

Asked 4 years ago by Query.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Platinum

• A:Answer Thanks so much for asking. I have pedestal model WE402NP listed as the compatible pedestal for this washer model. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWhich drain hose is compatible with this washing machine? Does it matter what kind I get?

Asked 5 years ago by Rachel.

• A:Answer The water hoses should be a bigger sized I’m not getting enough water

  Answered 5 years ago by AnonymousVerified Purchase

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Q: QuestionWhat model pedestal fits this washer and is it's assembly to the washer part of the installation?

Asked 5 years ago by JOJO.

• A:Answer Didt get a pedestal.

  Answered 5 years ago by vsskVerified Purchase

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Q: QuestionIs this 110 or 220 electricity? Is it compatible with propane?

Asked 5 years ago by Norty.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry - White

• A:Answer Hi Norty! The power cords for our dryers are sold separately to ensure users get the right fit for their home. All our gas dryers can be converted to run on propane, but Samsung recommends a licensed professional perform the conversion. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: Questionreplacing one samsung washing machine with another. can i use the same pedestal/storage drawer model we357a7w/xaa?? please let me know. thanks!

Asked 5 years ago by shawny.

• A:Answer Hi there, I can help with that. This unit is a newer model and does have a different pedestal than your previous unit. It is always good practice to replace your pedestal especially when upgrading your unit. Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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Q: QuestionHow much water does one load use?

Asked 4 years ago by Raven.

• A:Answer We appreciate you asking, Raven! Samsung washers are designed to use the least amount of water needed to get your clothes clean and fresh. Because of this, the amount of water used will vary by load. The washer uses many factors to determine how much water will be used, including the cycle and settings selected, as well as the weight of the items currently in the washer. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionHow do I connect this to the Smart Things app? I have the app but it doesn’t recognize the dryer. Instruction manual is no help.

Asked 5 years ago by 11381701.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry - White

• A:Answer Hi there, I can help with that. I have some information some information that will help you get connect to the smart things app. Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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Q: QuestionHow long is the average wash cycle ?

Asked 4 years ago by Timing.

• A:Answer Can’t answer as the dryer was delivered without the washer….

  Answered 4 years ago by jthbVerified Purchase

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