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  • Questionhow do I find and order the propane conversion kit for gas dryer. It says compatible but not included.

    Asked by propane.

    • Answer You can check with Best Buy customer service they have the different parts to accompany your stackable.

      Answered by Ijoy

  • QuestionCan I set it to use cold water by default?

    Asked by jharris.

    • Answer I'm not sure I only had it so far for a few loads but so far I love it and it is so much quieter than my other washer,

      Answered by Hank

  • QuestionDo the washer and dryer have to be stacked or can they both be places next to each other?

    Asked by Sharon.

    • Answer Can be side by side but be sure to order the pedestals at the same time otherwise hard on your back when loading and unloading.

      Answered by Grandmato5

  • QuestionWhat's the measurements of the box? Need to know if it will fit in our van...

    Asked by Anonymous.

    • Answer Hi There, Great question! If you mean the shipping dimensions, the measurements are 29.4" W x 42.5" H x 33.5" D. Thank you, and stay safe! ^Chrystel

      Answered by Samsung

  • QuestionAt baseline how long is a normal wash cycle of your front loader...the shortest non-"quick" cycle? "It varies with what's in it" answer is not at ALL helpful. I want to know whether to expect a baseline of less than an hour, or 60,75, 90 minutes or more.

    Asked by iris.

    • Answer Hi Iris. Glad that you ask the cycle time for a normal wash for this model. The cycle time for this model is 45 minutes. Have a great day. Melardo

      Answered by Samsung

  • QuestionJust bought this washer about a month ago and it makes a really loud noise.

    Asked by Donna.

    • Answer Hi Donna, We apologize that your experience with the washer was less than ideal. We appreciate all observation that helps us understand how to improve our products and services. Thank you for taking the time to leave this review. Samsung washers are generally very quiet, and most noises are either normal or can be easily corrected. Noises can vary and are hard to describe with words, so to identify the proper troubleshooting steps. You'll want to pick the noise in this guide most similar to what your washer is making, even if it isn't a perfect match. Samsung washing machine is noisy https://www.samsung.com/us/support/troubleshooting/TSG01001985/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide them with this number (1144882289) when you message us to help our team pull up your information. Have a great day. ^Charles

      Answered by Samsung

  • QuestionWhere is the detergent dispenser

    Asked by Colleen.

    • Answer Top front left pull out

      Answered by DavidW

  • QuestionWhat base is compatible with these machines

    Asked by Kathie.

    • Answer Hi Kathie Glad you asked. The washer is compatible with Pedestal WE402NW/A. Please see the link for more details. https://www.samsung.com/us/home-appliances/home-appliances-accessories/washers-dryers/27--pedestal--2019--we402nw-a3/?redir=WE402NW Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144805616 Have a great day. ^Charles

      Answered by Samsung

  • QuestionCan you order this washer to open opposite - facing the washer ordering the hinges on the right side instead of the left?

    Asked by Barbara.

    • Answer Hi Barbara, Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 4.5 Cu. Ft. High Efficiency Stackable Front Load Washer with Vibration Reduction Technology+ - White. The door of this washer is not interchangeable nor can it be ordered to open from left to right with the hinges on the right side. I have shared the user manual link below for your reference. Please access the link to learn about the features and functions of the washer. https://downloadcenter.samsung.com/content/UM/202207/20220701140246912/WF6000T_UM_DC68-04006R-03_EN_CFR_MES_R.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144763242 Leo

      Answered by Samsung

  • QuestionWhat is the energystar rating ?

    Asked by Kenny.

    • Answer Hi Kenny. Thank you for bringing this to our attention. I appreciate your taking the time to raise this inquiry regarding the Bespoke 30 cu. ft. 3-Door French Door Smart Refrigerator with Beverage Center in Stainless Steel. Yes, this is an energy star-rated appliance with a rating of 2.9 90 kWh/yr. ENERGY STAR®-rated CEE Tier 2 IMEF = 2.95 IWF = 2.9 90 kWh/yr You may also refer to the user manual about the ENERGY STAR® rate on page 1. https://image-us.samsung.com/SamsungUS/home/home-appliances/washers/front-load/pd/wf45t6000aw-a5/pdf/WF45T6000AW.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144647969 Have a great day. ^Charles

      Answered by Samsung

  • Questiondryer exhaust length is how fall can duct run

    Asked by charlie.

    • Answer I purchased a washing machine. The tube was short but got it working

      Answered by Kev1234

  • QuestionHow many volts does this use?

    Asked by stonee.

    • Answer Hi stonee, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 4.5 Cu. Ft. High Efficiency Stackable Front Load Washer with Vibration Reduction Technology+ - White. The washer uses 120 Volts. I have shared the user manual link below. Please access the link and turn to page 17 for the electrical requirements. https://downloadcenter.samsung.com/content/UM/202003/20200323131637312/WF6000T_SEHC_DC68-04006F-01_EN_CFR_MES.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144549493 Leo

      Answered by Samsung

  • QuestionHi! Once the washing cycle is complete, does the load continue to tumble with a fan within the machine. If so, how long will the fan/tumble cycle run?

    Asked by Stacey.

    • Answer Hi Stacey, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 4.5 Cu. Ft. High Efficiency Stackable Front Load Washer with Vibration Reduction Technology+ - White. Once the wash cycle is complete (Wash - Rinse - Spin), the washer will not add nor will it continue to tumble like a dryer that is designed to avoid creases after a dry. I have shared the user manual link below. Please access the link and turn to pages 31 - 35 for the cycle overview. https://downloadcenter.samsung.com/content/UM/202003/20200323131637312/WF6000T_SEHC_DC68-04006F-01_EN_CFR_MES.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144531409 Leo

      Answered by Samsung

  • QuestionHow much wattage?

    Asked by Anonymous.

    • Answer Greetings! Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 4.5 Cu. Ft. High Efficiency Stackable Front Load Washer with Vibration Reduction Technology+ - White. The power consumption of the washer can be found below. a. Washing: 200 Watts b. Washing and Heating 1150 Watts c. Spin 550 Watts d. Drain: 80 Watts I have shared the user manual link below. Please access the link and turn to page 53 for the specification sheet. https://downloadcenter.samsung.com/content/UM/202003/20200323131637312/WF6000T_SEHC_DC68-04006F-01_EN_CFR_MES.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144527739 Leo

      Answered by Samsung

  • QuestionCould a 10' by 2' rag rug be cleaned on the steam cycle?

    Asked by Nancy.

    • Answer Hi Nancy. Thank you for reaching out regarding your Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Front Load Washer with Vibration Reduction Technology+ if you can wash a rag. Regarding your concern, do not wash rugs or doormats with rubber backing. The rubber backing may come off and stick inside the drum, and this may result in malfunction, such as a drainage error. I suggest you check this link to your user manual for assistance. Please go to page 11. https://downloadcenter.samsung.com/content/UM/202003/20200323131637312/WF6000T_SEHC_DC68-04006F-01_EN_CFR_MES.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id 18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144549840 ^Camille

      Answered by Samsung

  • QuestionIs the 'delicates' setting the same as hand wash?

    Asked by Anonymous.

    • Answer Hi, Great question. We appreciate your question about the "delicates" setting of the washer. Yes, it can be classified as a gentle hand wash for sensitive material(sheer fabrics, bras, lingerie (silk), and other handwash-only fabrics.). Should you need more assistance, please feel free to get back to us via the following options: Have a great day. ^Charles

      Answered by Samsung

  • QuestionCan this gas dryer be used on a pedestal

    Asked by Jan.

    • Answer Hi Jan. Thank you for reaching out regarding your Samsung - 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry if this can be used on a pedestal. Regarding your concern, yes, the pedestal can be used on your dryer. I have included your user manual to assist you further. Please go to page 13. https://downloadcenter.samsung.com/content/UM/202101/20210108102221776/DV6000_DC68-03381W-03_EN_CFR_MES.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144369809 ^Camille

      Answered by Samsung

  • QuestionHow long is the quick wash cycle?

    Asked by Anonymous.

    • Answer Hi There. Glad that you ask how long is quick wash cycle. We don't have a specific time for a quick wash cycle. The washer detects the weight of the items and automatically adjusts the optimal water level, washing time, rinse counts, and spin counts. For lightly soiled items that you want to finish washing quickly. For best performance, the recommended load is 4 lb or lower. Have a great day. Melardo

      Answered by Samsung

  • Questiondoes this machine smell after use?

    Asked by Anonymous.

    • Answer Greetings! Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 4.5 Cu. Ft. High Efficiency Stackable Front Load Washer with Vibration Reduction Technology+ - White. Due to the nature of a front loading washing machine's design, there is a rubber gasket that lines the door. This prevents leakage but is also a breeding ground for bacteria and mold to build. Any residual water left in the machine has nowhere to go, which is how mold and mildew form causing the machine to smell. Ideally, you have to clean the washing machine every after use. I have shared a link below to help with cleaning the washer. https://www.samsung.com/us/support/troubleshooting/TSG01110749/ Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144371374 Leo

      Answered by Samsung

  • QuestionDoes the Samsung washer WF45T6000AV/A5 come with the hoses.

    Asked by Tipparee.

    • Answer Hi Tipparee. Thank you for reaching out regarding your Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Front Load Washer with Steam and Vibration Reduction Technology+ if hoses are included. Regarding your concern, Water hoses are sold separately. I suggest you check this link to your user manual for assistance. Please go to page 16. https://downloadcenter.samsung.com/content/UM/202003/20200323131637312/WF6000T_SEHC_DC68-04006F-01_EN_CFR_MES.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144422463 ^Camille

      Answered by Samsung