A:AnswerDear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number: 1144770644
Leo
A:AnswerHi Doorswing.
Thank you for reaching out regarding your Samsung - 4.5 cu. ft. Front Load Washer with Vibration Reduction Technology+ if how the door opens and if this is interchangeable. Regarding your concern, the door opens from the left, and the doors are not interchangeable.
I suggest you check this link to your user manual on how the door swings open. Please go to page 15.
https://downloadcenter.samsung.com/content/UM/202110/20211008114718738/WF6000T_DC68-04006H-01_EN_MES_R.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144392925
^Camille
A:AnswerDear Valued BestBuy Client,
To better assist you with this query, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you, and stay safe!
^Chrystel
A:AnswerThanks so much for asking, Keith! Due to the risk of leaks, our washer doors are not able to be reversed. However, currently all Samsung dryer doors are able to be reversed. ^Jecca
A:AnswerThanks so much for asking, Candace! The power cord for Samsung dryers is sold separately to allow each user to purchase one that is compatible with the existing outlet in their home. ^Jecca
A:AnswerHi Philosofille! To determine which LP kit you need, you will first need to check the detailed information of the burner. To do this, open the door and check the rating label located on the door frame. The BTU rating will determine which kit is needed.
- 20,000 BTU: LPKIT-4/XAA (DC98-04114A)
- 22,000 BTU: LPKIT-3/XAA (DC99-00792A)
^Jecca
A:AnswerHello BB! Gas dryers are equipped with a burner vent for use with natural gas. If you plan to use your dryer with LP (liquid propane) gas, it must be converted for safe and proper performance by a qualified service technician. (LNG models only)
You must check the burner of your model and use the proper LP Kit accordingly. To check the detailed information of the burner, open the door and check the rating label
location on the door frame.
- 20,000 BTU: LPKIT-4/XAA (DC98-04114A)
- 22,000 BTU: LPKIT-3/XAA (DC99-00792A)
I have provided the link to the manual for additional assistance.
(https://downloadcenter.samsung.com/content/UM/202101/20210108102221776/DV6000_DC68-03381W-03_EN_CFR_MES.pdf) please see page 17.
Thank you for choosing Samsung. ^Nic
A:AnswerHi Norty! The power cords for our dryers are sold separately to ensure users get the right fit for their home. All our gas dryers can be converted to run on propane, but Samsung recommends a licensed professional perform the conversion. ^Jecca
A:AnswerHi there,
I can help with that. I have some information some information that will help you get connect to the smart things app. Thank you for choosing Samsung. ^Brad
