“Bought the Best Buy Essentials wall mount and there isn't the right size screws that fit into the back of the TV. Everywhere online says the size is M8. M8 is too small. What is the size that this TV needs?”
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Hi Drscannon, Please know that we do not include wall mount screws because not every wall will require the same type of screw. Each customer’s mounting situation can be very different, requiring specific screws to ensure the best, most secure fit. A generic screw type included in the box might be inappropriate for a customer’s wall; the result could be the customer inadvertently mounting his TV insecurely. The TU690T requires 4 x M8 screws, 20-22mm length, and 1.25mm pitch. The 20-22mm is not the screw length. It’s the wall mount thread depth in the TV chassis. Make sure to add the wall mount bracket thickness to the thread depth for minimum screw length. If you cannot find the fitting screws, you could use washers (supplied with the wall mount) to adjust the length. If there is anything we can do to assist further and improve your user experience, please let us know by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor
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