Questions & Answers

Q: QuestionAccording to the video, if I'm having trouble unboxing or setting up my new Samsung TV, who can I contact for help?

• A:Answer The video mentions that if you need expert assistance with unboxing, setup, or mounting your new TV, you can contact Geek Squad.

Q: QuestionWhat is the resolution of this Samsung TV?

• A:Answer This Samsung TV has 4K (2160p) resolution.

Q: QuestionWhat is the screen size of this Samsung TV?

• A:Answer The screen size of this TV is 74.5 inches diagonally.

Q: QuestionWhat type of display does this Samsung TV have?

• A:Answer This Samsung TV has a PurColor Crystal Display, which provides fine-tuned colors for an enhanced viewing experience.

Q: QuestionCan I connect this Samsung TV to my home network wirelessly?

• A:Answer Yes, this Samsung TV offers built-in Wi-Fi for easy network connectivity.

Q: QuestionWhat is the High Dynamic Range format supported by this TV?

• A:Answer This TV supports the HDR10+ format for High Dynamic Range content.

Q: QuestionDoes this Samsung TV have a smart platform, and if so, what is it?

• A:Answer Yes, this TV runs on the Tizen smart platform.

Q: QuestionWhat is the difference between a 600 series in the seven and eight series?

Asked 3 years ago by Wally.

• A:Answer Hi Wally, The TU690T, TU7000, and AU8000 all feature Crystal Displays for brilliant colors and exceptionally crisp, vivid images. Their Crystal 4K Processor further brings impressive clarity to all your content while upscaling everything you watch to stunning 4K definition, no matter the source. When stepping up to the TU7000, you'll gain Filmmaker Mode, which allows you to watch the source content (e.g., movie) just as the director intended, as well as Tap View, which allows you to cast content from your smartphone by simply tapping it ton the side of the TV. When stepping up to the AU8000, you will have all the benefits of Crystal UHD while gaining Ambient Mode and built-in Voice Assistants (Amazon Alexa, Bixby, Google Assistant) with a voice button on your OneRemote. I hope this helps! ~Samsung Advisor

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat is the width of the stands when mounted to the TV? I plan on putting on an electric fireplace and need to know if it’s wide enough to hold the TV.

Asked 3 years ago by Chris.

• A:Answer Hi Chris, The stand is about 53.4" wide. ~Samsung Advisor

  Answered 3 years ago by Samsung

  
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Q: QuestionSamsung, please re-confirm that the TU690T is in fact Direct Lit, per your previous answer to someone else's question. The Best Buy specifications for this television currently show it as Edge Lit. Thank you.

Asked 3 years ago by Anonymous.

• A:Answer Hi, Thank you for calling that to our attention. Yes, the TU690T is Direct Lit. ~Samsung Advisor

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat is the difference between the Crystal UHD TV, and the QLED TV. What would you recommend to someone looking to purchase a 75' tv but does not have a lot of money?

Asked 2 years ago by MW.

• A:Answer The difference is the picture quality. The QLED is more expensive and has better color pixels. The Crystal is lower in quality and cheaper but you wouldn’t notice it unless you put them side by side.

  Answered 2 years ago by MrMackVerified Purchase

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Q: QuestionIn a previous answer, Samsung Advisor states that this TV passes Dolby Atmos to an external device through eARC, The Specifications page says this TV has HDMI 2.0 ports but doesn't list eARC. Can you please confirm that this model has eARC?

Asked 3 years ago by BBMan.

• A:Answer Hi BBMan, The TU690T does offer eARC on HDMI Port 2. ~Samsung Advisor

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes this television have Bluetooth to drive remote speakers?

Asked 3 years ago by Javelin363.

• A:Answer Hi Javelin363, Yes, you can connect external Bluetooth devices to the TU690T TV such as Bluetooth speakers, headphones, Soundbars, etc. ~Samsung Advisor

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat's the size of the box the TV comes in?

Asked 3 years ago by Ron.

• A:Answer Hi Ron, The box of the 75" TU690T is 44"x 72.4"x 7.8" (HxWxD). ~Samsung Advisor

  Answered 3 years ago by Samsung

  
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Q: QuestionIS this wall mountable and what mounts do you use

Asked 2 years ago by GPGPGP.

• A:Answer Yes. It is wall mountable and the mounts can be purchased at WalMart, Best Buy, Lowes, Home Depot, Target, Amazon, etc...

  Answered 2 years ago by JeffSammonsVerified Purchase

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Q: QuestionWhat’s the refresh rate?

Asked 3 years ago by Rogieone.

• A:Answer Hi Rogieone, The refresh rate on the TU690T is 60Hz. ~Samsung Advisor

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes it work with 220V?

Asked 3 years ago by Sharkarm.

• A:Answer Hi Sharkarm, This Samsung TV model is intended for use in the U.S. and will only support 120V. ~Samsung Advisor

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes this Samsung support all streaming apps

Asked 3 years ago by Jimbo.

• A:Answer Hi Jimbo, The Samsung TU690T has a built-in app store with hundreds of apps available for download. You can also Screen Mirror your favorite app from your Android or Apple device. ~Samsung Advisor

  Answered 3 years ago by Samsung

  
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Q: Questiondoes this tv have split screens

Asked 2 years ago by Anonymous.

• A:Answer Hi there, The TU690T Series does not have PIP (or split-screen). Split-screen capability to view two different content side-by-side is available starting from our CU8000 Series and up using our Multi View feature. ~Samsung Advisor

  Answered 2 years ago by Samsung

  
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