The soundbar will work with optical setting but it disconnects from the subwoofer. Is this normal? The audio output is really low null

Question

RICOSReview · Accepted Answer

I had the same problem. Take it  back and get something better, it'll be worth it.

TeeheeMF · Answer

Not normal with mine. No sub disconnect and no volume issues. This

Samsung · Answer

Hi NotTechy,

There are a few steps you can take to troubleshoot your Soundbar.

First, you will want to download the latest software for your Soundbar. You can download the firmware directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “Home Theater” > “Sound Bars”. From there, you can select the HW-A445 under A Series.

Download the update and install it via USB thumb stick to your soundbar. If you need additional help, there are how-to instructions on this page. Please know that Samsung Customer Service is here to assist as well.

First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.

If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset.

If you need more assistance call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.

~Samsung Solutions

“The soundbar will work with optical setting but it disconnects from the subwoofer. Is this normal? The audio output is really low”

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