“Never had a problem with any type dvd with various Dolby audio types. Recently got a DVD with Dolby Atmos only audio. Sound kept dropping out intermittently. Problem with soundbar compatibility with Atmos playback? DVD player? TV?”
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If you are connected via Bluetooth - I would suggest trying optical and see if the problem does away. Otherwise, most likely a DVD player output issue. Does this disc work on other DVD players you might own? Nothing else I can think of except a possible firmware update. When you think about it - the TV is really only the video.... try plugging the DVD into the ARC hdmi port.
Sorry, there was a problem. Please try again later.Hi Skip! You may first want to check the cable connection of the soundbar to the TV or external device to ensure it is secure, and properly connected to the correct port. In addition to checking the connections of the soundbar, please make sure your soundbar is using the latest firmware version. Updating the firmware on your soundbar gives you all the benefits of the latest improvements. You can update your firmware by using a USB device. You may also want to initialize your soundbar by pressing the - and + (volume) buttons on the side of the soundbar at the same time for at least 5 seconds. “INIT OK” appears on the display and then the Soundbar is reset. Please know, this will reset all settings on the soundbar back to default; any sound adjustments will need to be performed again. Should you continue to experience audio dropouts, and are connected wirelessly, please use the included cable to connect the soundbar to the TV. Using a wired connection instead of wireless often eliminates the issue entirely and improves the user experience. If you need more help to troubleshoot, please reach out to Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ~ Samsung Solutions
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