Questions & Answers

Q: QuestionDoes the refrigerator come with the panels in the display images?

Asked 4 years ago by Andrew.

• A:Answer The RF29BB860012AA DOES come with white glass panels which are installed by the factory. Since this refrigerator is part of the BESPOKE family you also have the option to change out and customize your design with panel colors of your choice at any time!

  Answered 3 years ago by MNMike

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Q: QuestionWhat is the price and when it will be available

Asked 4 years ago by Adriana.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer On sale was $2800

  Answered 3 years ago by Protection

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Q: QuestionHi There, How much space is needed for the fridge doors to open when up against a wall on one side and a panel on the other side?

Asked 4 months ago by Latour.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Hello Latour, The doors can open 125 degrees with a total width of 58 1/2". Should you need further assistance, please see the dimensions in the specification sheet below. Specification sheet https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/bespoke/09262023/RF29BB8600_V13.pdf Have a nice day! ^Camille

  Answered 4 months ago by Samsung

  
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Q: QuestionThe specs provide the width (which should fit), but does this fridge require any extra width on the side to accommodate the hinge action? One side of our fridge opens up against a wall. Yes, that door hits the wall when opened all the way. I don't care.

Asked 1 year ago by YolandaM.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer No, I didn’t have that problem at all! This fridge fits perfectly and doesn’t bump into anything. My loved ones really enjoy it. What a great purchase!

  Answered 1 year ago by JoseQVerified Purchase

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Q: QuestionWill the beverage center dispense water if the right French door is ajar? Or must all doors be closed except the beverage center door in order for water to dispense? Secondly, does the beverage center water dispenser have an auto stop feature?

Asked 2 years ago by Mick.

• A:Answer Hi Mick, The autofill water pitcher will only begin to fill when the door is closed. It also has a moisture detector that will disable Autofill when moisture is detected. Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 2 years ago by Samsung

  
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Q: QuestionHow do we get the water line to work on the refrigerator? We cannot get water fill to work! Please help!

Asked 3 years ago by Anonymous.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer I love this fridge. Is the water line securely connected to the supply line from the house? Once it is connected, find the shut-off for the supply line from the house and turn it on (it would be turned off while fridge is being installed). If you don't have a supply line from the house to the fridge, you may need a plumber to install one. My refrigerator was installed by Total Tech professionals, but there didn't appear to be anything unusual about connecting the water line.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionIn the process of moving, cardboard used to protect the stainless steel doors actually scratched some of the panel on the top left door. Are we able to get a replacement panel for model RF29BB8600QLAA? If so, how do we do that?

Asked 3 years ago by SueK.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer you should go to the actual store you bought it at and go to customer service and they can help you with this problem, they are very helpful

  Answered 3 years ago by JeanLVerified Purchase

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Q: QuestionHow do u remove the glass above the veggie containers? Had a spill and it went in-between the glass and the plastic shrouding. saw an online video of guy literally bending it to get the glass out but it is extremely difficult and concern of breaking.

Asked 3 years ago by Anonymous.

• A:Answer Open the drawer. Lift up left side first, as high as possible. Then pull out. Yes be careful.

  Answered 3 years ago by BullVerified Purchase

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Q: QuestionDoes this include an extra water filter?

Asked 3 years ago by Xoxo.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer No

  Answered 3 years ago by JazzVerified Purchase

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Q: Questionice storage compartment will nor open

Asked 3 years ago by rich.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft 4-Door French Door Smart Refrigerator with Beverage Center - Morning Blue Glass

• A:Answer Have you double checked that all plastic and platic tape was removed after installation? We had to completely remove the freezer tray to get all the tape off.

  Answered 3 years ago by jarrettsuydam

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Q: QuestionI understand that the panels come separately, and saw video indicating that suction cup is required to install safely. Is the suction cup included with the refrigerator?

Asked 3 years ago by Vida.

• A:Answer No it is not. You can buy them on Amazon for pretty cheap though.

  Answered 3 years ago by Dmlong1

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Q: QuestionI tried following the guide but saw the proce of the panels added in on top of what the fridge is going for- How does this work?

Asked 3 years ago by Frank.

• A:Answer The panels are sold separately so that you can pick your colors.

  Answered 3 years ago by Bespoke

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Q: QuestionHow much clearance on the side of the fridge will be needed in order to open the doors 90 degrees? Left door will be OK, it is not against a wall. Right door will be against wall and may hit. Available space. 37 1/8" (W) x 35"(D) x 70 1/2" (H)

Asked 1 year ago by Jess.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Hi Jess, Allow 2.5" of clearance on the hinge side of the refrigerator when installed next to a wall. To help you with fridge clearance, please see the "Installation Specifications" and "Product Dimensions" sections on page 2 of the spec sheet. Spec sheet https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/bespoke/09262023/RF29BB8600_V13.pdf Have a great day.   ^Aloe

  Answered 1 year ago by Samsung

  
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Q: QuestionWe just bought this fridge and the lights don't turn on in the fridge. The panel doesn't respond to any button presses. How do I turn off Sabbath Mode? It doesn't respond to pressing AUTOFILL PITCHER and DOOR ALARM for 5 secs because the buttons don'twork

Asked 2 years ago by Dave.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer All buttons lock out as a default press and hold unlock for several seconds which will allow you access to all features

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionDoes it come in the. Black stainless?

Asked 3 years ago by Anonymous.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Greetings! We appreciate your question about whether this Samsung refrigerator comes in black stainless. This refrigerator model comes in the following color. a. Stainless Steel b. Tuscan Steel c. Charcoal Glass d. Matte Black Steel e. Matte Grey Glass f. White Glass g. Navy Steel h. Pink Glass i. Emerald Green Steel j. Morning Blue Glass k. Clementine Glass l. Sunrise Yellow Glass. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionOn the Bespoke Refrigerator does the water filter have to be used. Can you just remove the filter and it not leak?

Asked 3 years ago by Nettie.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer It's a good question whether or not to use a water filter in this Samsung refrigerator, Nettie. We'll be delighted to get the information you need. As per checking, you must use a water filter in your refrigerator. A water dispenser with a filter is one of the helpful features of your new refrigerator. The water filter removes unwanted particles from your water to help promote better health. Thank you! -Angelica

  Answered 3 years ago by Samsung

  
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Q: QuestionHow hard is it to get parts for Samsung refrigerators and are there local repair service people who are available to work on Samsung refrigerators?

Asked 3 years ago by Jo.

• A:Answer i couldn’t even get the original parts that parts. Best buy has ruined my experience with all samsung appliances. No one even called to try to accommodate.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionWater is leaking in the middle drawer what can be done

Asked 3 years ago by Anonymous.

• A:Answer Greetings! We are here to help with your concern about water leaking in the middle drawer. I have shared a Samsung link below to help with the leak you are experiencing in the refrigerator. Water leaks in a Samsung refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001852/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide them this number 1144939380 and it will help our team pull up your information. Leo

  Answered 3 years ago by Samsung

  
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Q: Questiondoes this refrigerator have a door open alarm?

Asked 4 years ago by dylancallsmechicken.

• A:Answer Yes

  Answered 3 years ago by Reza

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