I cleaned the filter but after inserting back in it keeps telling me to check the filter and install it correctly i tried so many times, it wont let me start the machine. null

Question

David · Accepted Answer

For Koll:

I just encountered the same issue. When the lint filter fell, the cap came off, and something else fell out, which I couldn't initially identify. I also assumed it might be a magnet related to a sensor or detector. After searching around, I found your message, took another look, and fortunately found the missing magnet.

I'm not sure if you've found your magnet already or purchased a replacement, but here are the dimensions of the magnet:

30 mm long × 8 mm wide × 5 mm thick

Koll · Answer

While I was cleaning my lint filter, I heard something drop onto the floor. I then noticed that a small cup-shaped piece had fallen out. It seems like there might have been a magnet or a similar component inside that compartment, which likely helped the machine detect whether the filter was properly inserted. I wasn’t able to find the piece after it dropped, so I’m considering whether there’s a replacement part available that I could purchase to fix it. This might be the same case with your.

Answered by Koll 10 months ago

DaveJ · Answer

There are TWO filter screens.    Make sure you clean them both.

Samsung · Answer

Hi Addys,

Making sure your washer is balanced and completes a cycle is important for your having clean clothes. Let's get the necessary information to ensure your washer is set up correctly.

Kindly check the link below and see page 85 (Check filter is inserted correctly) to ensure your washer and dryer operate smoothly.

User manual:
https://downloadcenter.samsung.com/content/UM/202501/20250123162936341/OID74251_IB_T-PJT_WD8000D_7LCD_EN_250123_1.pdf

Should you need more assistance with the Bespoke AI Laundry Combo, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

Please provide us with this reference number (1148472928) to help our team pull up your information when you message us.

Have a great day,

-Ernest-

“I cleaned the filter but after inserting back in it keeps telling me to check the filter and install it correctly i tried so many times, it wont let me start the machine.”

1-4 of 4 Answers